First Tech Federal Credit Union

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport | April 1, 2019

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Sharon Simpson | March 28, 2019

Takeaways from ALM First’s Financial Institute.

By Marc Rapport | Oct. 17, 2018

First Tech FCU goes all in on student debt refinancing, with a suite of products and a team of in-house advisors working to meet specific needs of members.

By Marc Rapport | March 27, 2017

Multi-factor authentication might one day skip the user name-password option.

By Marc Rapport | Jan. 30, 2017

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

By Charlotte Taft | June 20, 2016

Credit unions are embracing business intelligence, but their approaches to data and analytics vary as they leverage technology to deliver increased member value.

By Aaron Pugh | March 28, 2016

First Tech Federal Credit Union offers tips to ensure the right messages reach the right members at the right times.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Marc Rapport | Oct. 26, 2015

First Tech goes first in facial authentication pilot with MasterCard.

By Rebecca Wessler | Oct. 26, 2015

As smartphones grow in sophistication, the nearly two-thirds of Americans who own one expect greater utility. This is especially evident in the evolution of mobile banking, but are credit unions up for the challenge?

By Callahan & Associates | Sept. 25, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | March 14, 2014

Marito Domingo, chief investment officer at First Tech Federal, talks about investment opportunities available to credit unions and his investment strategy for First Tech.

By Drew Grossman | March 10, 2014

First Tech FCU created a chief investment officer role to manage the multibillion-dollar institution’s investment portfolio.

By Aaron Pugh | Oct. 21, 2013

First Tech shares why credit unions sometimes need to run counterintuitive to the herd in order to stay true to themselves and their members.

By Parth Kapoor | Nov. 30, 2012

September data shows credit unions are relying on non-interest income to boost the overall health of their bottom line.

By Callahan & Associates | Oct. 22, 2012

Credit unions have turned out solid core business results in 2012.

By Rebecca McClay | Aug. 20, 2012

Creating new compensation program during a merger requires more than picking and choosing the best elements from two plans.

Member Matters

By Thomas Cullen | May 23, 2011

A clear strategy makes for solid onboarding, but so does valuing members once they're in the fold.

By Thomas Cullen | Jan. 10, 2011

Member onboarding is a delicate but valuable process that Addison Avenue Federal Credit Union manages well.

By Callahan & Associates | Dec. 15, 2003

Web-Based Management Tool Brings Exponential Results for Credit Unions
If you went back in time 10 years, how would you explain to your colleagues the benefits e-mail or the internet would bring to your work life? How would you describe how it exponentially increases your communication ability, how the rapid transfer of information impacts business flow, how productivity has

By Niral Patel | Feb. 3, 2003

As the ability to expand and advance member offerings online continues forward, credit unions are looking for enhanced ways to empower their members with technology to better understand their needs and position the credit union more favorably as the trusted primary financial institution (PFI). Popular solutions are emerging that