Five can't-miss data points this week on CreditUnions.com.

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

Data and insight from Callahan & Associates and industry suppliers.

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

Callers are identified and cleared or cornered before ever getting to a live human agent.