READ & WATCH

Risk

Visit Risk to learn about business continuity, compliance, enterprise risk management, fraud, and vendor management.

By Erik Payne | April 8, 2019

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Advanced Fraud Solutions | March 11, 2019

Sharing returned deposit information fuels the powerful database in the fight against fraud.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By Elan Financial Services | Feb. 4, 2019

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Callahan & Associates, Inc. | Jan. 10, 2019

Join Sandy Cloutier, chief risk officer for Infinity Federal Credit Union for an interactive discussion of how other credit unions may want to re-assess their own risk levels and find new ways to serve more of their members.

By Erik Payne | Jan. 7, 2019

Credit unions must strike the right balance between the risks they take and the rewards they seek.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 10, 2018

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 10, 2018

From conservative shop to risk-taker, Infinity FCU shares its five-year transformation into new loan products and C-D-E credit tier members.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By Aman Johal | Oct. 29, 2018

The second day of the Las Vegas-based conference tackled anti-fraud strategies.

By Aman Johal | Oct. 29, 2018

The first day of the Las Vegas-based conference keyed in on CECL and technological advances.

By MeridianLink, Inc. | Oct. 22, 2018

Custom scorecards help lenders make more efficient decisions by providing more precision in targeting applications with a lower risk profile for that specific institution.

By Callahan & Associates | Oct. 17, 2018

Does your credit union use custom scorecards? If not, you could be missing big opportunities and taking unnecessary risks.

By Elan Financial Services | Sept. 10, 2018

Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Callahan & Associates | Aug. 9, 2018

Data and insight from Callahan & Associates and industry suppliers.

By Marc Rapport | July 30, 2018

Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.

By Marc Rapport | July 18, 2018

Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.

By SWBC | June 4, 2018

Rise above the competitive pool to win business.

By Elan Financial Services | May 14, 2018

How credit unions can prevent and respond to credit card fraud risks.

By Marc Rapport | March 7, 2018

At Community Choice Credit Union, a four-person committee evaluates vendor relationships.

By Rebecca Wessler | March 5, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Callahan & Associates | Jan. 26, 2018

Callahan & Associates and Lisa Thompson, vice president of ERM at ORNL, discuss how the $1.9 billion credit union decided a committee was the best way to manage risk across the enterprise, best practices in ERM, and lessons learned.

By Harland Clarke | Jan. 22, 2018

On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.

By Marc Rapport | Jan. 18, 2018

ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Rebecca Wessler | Dec. 18, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 15, 2017

Lessons learned from 2017’s breach of the year.

By Marc Rapport | Dec. 4, 2017

Core processors share best practices for crafting a truly useful RFP.

By Elan Financial Services | Nov. 13, 2017

A layered, comprehensive approach is the key to delivering peace of mind.

By Erik Payne | Oct. 23, 2017

How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.

By Erik Payne | Oct. 23, 2017

BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.

By Rebecca Wessler | Oct. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | Oct. 10, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Oct. 9, 2017

Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.

By Rebecca Wessler | Sept. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Sept. 25, 2017

The Tennessee credit union established an enterprise risk committee in 2016 to involve stakeholders and business lines in strategic conversations.

By SWBC | Sept. 11, 2017

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By PSCU | Sept. 11, 2017

Still sticky after all these years, online bill pay is a workhorse for member engagement. Here are five ways to make it stickier.

By Rebecca Wessler | Sept. 5, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Sept. 4, 2017

American 1 Credit Union provides a template for raising awareness and working with others to protect members and its own coffers.

By Rebecca Wessler | Aug. 14, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Aug. 14, 2017

Family Savings staff — with help from law enforcement and cooperative retailers — brought a fraud case to a quick resolution.

By Callahan & Associates | Aug. 11, 2017

Data and insight from Callahan & Associates and industry suppliers.

By Ian Melhorn | Aug. 11, 2017

Who’s new to the ranking tables, which auditors are moving up the leader boards, and what does market share by region look like?

By Jon Jeffreys | Aug. 9, 2017

An analysis of home values by ZIP code could topple the assumption that owning a home remains the best of investments.

By Marc Rapport | July 10, 2017

Losses mount as methods multiply and awareness remains the best antidote.

By Marc Rapport | July 10, 2017

A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.

By Kaufman & Canoles | June 19, 2017

Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.

By Ian Melhorn | May 29, 2017

Analytics and technology are supporting a new wave of automated compliance and risk decisioning. Is your credit union ready to take the leap?

By Marc Rapport | May 2, 2017

The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.

By Marc Rapport | April 28, 2017

Trade lobbies and compliance consultants say it isn’t just regulations that seem frozen, and what follows the thaw?

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Marc Rapport | April 10, 2017

The risks keep rising as credit unions expand their relationships with third-party providers, and the regulators are ramping up their game. Here’s how and why credit unions can, too.

By Matt Taylor | April 10, 2017

Credit unions should consider moving from mere compliance checks to constant portfolio analysis. Here’s how to do that.

By Erik Payne | April 3, 2017

The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.

By PSCU | April 3, 2017

Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.

By Sharon Simpson | April 3, 2017

Interra Credit Union's homegrown enterprise risk management program puts a premium on emerging areas rather than on data and trends of the past.

By Rebecca Wessler | April 3, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Elan Financial Services | March 6, 2017

While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.

By Fannie Mae | March 6, 2017

There’s help out there for ensuring QC happens among people and processes.

By Marc Rapport | Jan. 16, 2017

The internet is a mix of risk and reward, and it’s a marketplace where credit unions often find themselves an unwitting offering on the shelf.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Marc Rapport | Dec. 5, 2016

The necessity for core processing platforms to evolve continues apace with member demands for seamless service.

By Fiserv | Dec. 5, 2016

Conversion to DNA platform at the core of the credit union’s long-term plans for growing size and member service.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By Liz Furman | Dec. 5, 2016

A top-line evaluation of the market is a great way to begin assessing a new or existing core processor relationship.

By Alexandra Gekas | Dec. 5, 2016

Tips to narrow the playing field to vendors that fit a credit union’s business model and needs.

Partner Perspective
The Importance Of FCRA Compliance

By Kaufman & Canoles | Oct. 17, 2016

Stiff potential penalties underline the need to maintain and adhere to up-to-date compliance programs.

By Marc Rapport | Sept. 15, 2016

After years of integration, core processing platforms remain at the heart of today’s credit union technology.

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By Marc Rapport | Sept. 12, 2016

The Iowa credit union used card chip deployment to realign vendor relationships across its payments processes.

By Marc Rapport | Sept. 4, 2016

Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.

By Marc Rapport | Aug. 1, 2016

The Alabama credit union is developing a repertoire of live and virtual seminars.

By Marc Rapport | July 18, 2016

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

By Janet Lee | July 18, 2016

Enlisting the support of a third-party service provider can be a major boon for a credit union's member service and bottom line. But determining whether a partner will be a good fit can be a difficult decision to make.

By Marc Rapport | June 27, 2016

Day two at ACUC sees focus on polling, projects, the regulatory burden, and how to compete.

By Suzanne McGann | June 27, 2016

CU InfoSecurity Conference speakers tell attendees they need better artificial intelligence capabilities to thwart cyber attacks.

By Marc Rapport | June 17, 2016

NAFCU conference attendees hear of hope for change in Washington, how size and gender matters in executive pay, and that risk management includes reputations.

By Liz Furman | June 13, 2016

Risk managers monitor disparate areas of the credit union. For key ratios to follow, start with the measures that correspond to the risk indicators outlined by the NCUA.

By Marc Rapport | June 9, 2016

PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.

By Callahan & Associates | June 8, 2016

Data and insight from Callahan & Associates and industry suppliers.

By Marc Rapport | May 19, 2016

Examiners expected to follow new mobile rules from joint regulator council.

By Ted Goldwyn | May 16, 2016

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.

From auditor to trusted adviser – traditional internal audit roles are taking a backseat when it comes to providing credit unions with relevant insights and valuable advice.

By Marc Rapport | May 2, 2016

Improving processes and building relationships with regulators are two ways credit unions can ease compliance pain.

By Marc Rapport | May 2, 2016

The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.

By Sharon Simpson | May 2, 2016

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.

By Chris Howard | May 2, 2016

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.

By Rebecca Wessler | May 2, 2016

It's no secret the compliance burden on credit unions has increased in recent years. But exactly how much regulation has there been? And what are institutions doing to ease the burden?

By Marc Rapport | April 25, 2016

Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.

By Marc Rapport | April 11, 2016

Belvoir Federal Credit Union’s tech specialists have developed an automated escheatment system to swiftly clean up old accounts.

By Marc Rapport | April 11, 2016

Two credit unions in Arizona and Iowa pare down redundancies and add efficiencies by taking a hard look at their documents.

By Callahan & Associates | March 9, 2016

In its annual webinar, Callahan & Associates gives credit union vendors lessons and strategies to build stronger credit union-vendor relationships.

By Erik Payne | March 8, 2016

What credit union vendors should know about the industry as 2016 kicks into full swing.

By CU Direct | March 7, 2016

Five ways to preserve and grow a base of borrowers in the face of mounting competition.

By Marc Rapport | Dec. 28, 2015

Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.

By Rebecca Wessler | Dec. 28, 2015

This week, CreditUnions.com runs down some of the most actionable content from 2015. Use these programs and initiatives to provide a creative spark in 2016.

By Rebecca Wessler | Dec. 21, 2015

This week, CreditUnions.com runs down some of our best and most actionable content from 2015. Use these programs and initiatives to provide a creative spark for 2016.

By Marc Rapport | Dec. 21, 2015

Innovative credit unions increase security and functionality and ratchet up the marketing to make their mark in mobile banking.

By Erik Payne | Dec. 21, 2015

Eight strategies and lessons from credit unions show how to handle compliance and risk concerns.

By Marc Rapport | Dec. 17, 2015

Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.

By Symitar | Dec. 7, 2015

Stability, connectivity, functionality, and flexibility are all key to identifying the right long-term solution.

By Marc Rapport | Dec. 7, 2015

People’s Trust FCU recaptured staff time and added operational reliability with its move from an in-house core to an external data center.

By Marc Rapport | Dec. 7, 2015

Increased flexibility and leaner operations are just two reasons Birmingham’s Mutual Savings left its service bureau, but the move is not for everyone.

By Marc Rapport | Dec. 7, 2015

Outside consultants and internal cooperation can help review and recommend ways to get the most from the heart of the technology infrastructure.

By Marc Rapport | Dec. 7, 2015

Royal Credit Union’s Rudy Pereira shares his views on merging people and processes to elicit the maximum benefit from a credit union’s core processing system.

By Stephanie Clark | Dec. 7, 2015

We weren't afraid to ask. Results from the Callahan & Associates 2016 Supplier Market Share Guide: Credit Union Core Processors underscore an evolving space, with new offerings and providers popping up.

By Elan Financial Services | Nov. 30, 2015

What are common compliance pitfalls a credit union can fall into?

By Marc Rapport | Nov. 30, 2015

Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.

By Dahna Chandler | Nov. 30, 2015

An established disaster recovery plan helped the credit union serve members after a fire destroyed its data center.

By E.C. Harrison | Nov. 16, 2015

SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis points.

By Kaufman & Canoles | Nov. 16, 2015

The fine print counts, so here are some common terms found in commercial loan documents spelled out in plain English.

By E.C. Harrison | Nov. 11, 2015

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

By Rebecca Wessler | Nov. 9, 2015

As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.

By Timothy Kolk | Nov. 9, 2015

There are three broad credit card management options that carry their own advantages and considerations.

Communication with real estate partners and with members will make disclosure changes less of a barrier to getting a home purchase closed.

By Callahan & Associates | Oct. 21, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By The Servion Group | Oct. 12, 2015

Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.

By Marc Rapport | Oct. 1, 2015

Credit union card processors say conversion process is well underway, and don’t call it a deadline.

By Kaufman & Canoles | Sept. 21, 2015

Here’s a list of specific ways that credit unions can and cannot compensate their board volunteers.

By SWBC | Sept. 14, 2015

In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?

By Fiserv | Sept. 14, 2015

Comprehensive, dynamic practices and processes bring card holder and issuer together to combat growing fraud threat.

If you want to measure your website’s ROI, start tracking conversion instead of consumption.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Aug. 31, 2015

In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews vendors to best practices she’s gleaned during her time with BCU.

By Aaron Pugh | Aug. 31, 2015

Credit unions pay good money for cutting-edge products and services. Here’s how they can avoid being shortchanged upon delivery.

By Marc Rapport | Aug. 31, 2015

Cost reductions, process efficiencies, and compliance comfort are some of the benefits of a holistic, vigorous new approach.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Rebecca Wessler | Aug. 31, 2015

This week, CreditUnions.com features strategies and case studies from credit unions with robust vendor management processes.

By Marc Rapport | July 2, 2015

As revealing reports add up, credit union CISO relates a success story in social engineering and the fight against cyber fraud.

By Erik Payne | July 2, 2015

Reducing compliance costs can save credit unions thousands of dollars annually and help smaller institutions remain independent.

By Marc Rapport | June 29, 2015

An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.

More plausible interest rate scenarios would better serve the industry in planning for rising rates.

By Susan Levi Wallach | June 22, 2015

A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.

By Marc Rapport | June 4, 2015

Configurations, cooperation can help IT security managers dodge “resume-producing moments".

By Marc Rapport | June 3, 2015

CU InfoSecurity Conference speakers warn of thermostats, copiers, video cameras, and that old PC in the conference room.

By Marc Rapport | May 28, 2015

After big fine on big bank, bureau’s blanket probe of credit union core processor NSF settings raises eyebrows and call for self-examination.

By Kaufman & Canoles | May 18, 2015

These four lawsuits can provide valuable lessons to the industry.

By Aaron Pugh | May 18, 2015

Two credit unions explain why logic trumps tradition when it comes to their division of responsibilities.

By Tim Mislansky | May 7, 2015

TILA/RESPA integrated disclosure is so much more than a disclosure regulation. Many believe it will be a bigger deal than the Qualified Mortgage rule from January 2014.

By Sharon Simpson | May 5, 2015

Six small credit unions have projected more than $200,000 in compliance costs savings over the next two years with their new CUSO — and they say that’s just the beginning.

By Aaron Pugh | May 5, 2015

Presenters at the Financial Brand Forum explain why sharing shortfalls is just as important as touting strengths.

Critical security controls from Center for Internet Security can help credit unions better protect member data.

By Erik Payne | May 4, 2015

TTCU’s chief risk officer talks about responsibilities, skills, and value to the institution.

By The Rochdale Group, Inc. | May 4, 2015

Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?

By Rebecca Wessler | May 4, 2015

Credit unions reeling after the regulatory tsunami and uncertainty in the interest rate market might find comfort in the data, advice, and best practices featured this week on CreditUnions.com.

By Rebecca Wessler | April 25, 2015

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential for some mutually beneficial alliances with banks.

By Chris Howard | April 23, 2015

Legal battle and years of uncertainty could follow a final rule like this.

By Chris Howard | April 20, 2015

This "fundamentally flawed" policy actually creates a capital problem.

By Suzanne McGann | March 31, 2015

As a way to get rich quick, fraudsters are using payment card skimming devices to target the financial services industry.

By E.C. Harrison | March 30, 2015

There’s definitely a cool factor involved in new technology; however, the fundamental goal is protecting members’ assets, identities, and data.

By Erik Payne | March 30, 2015

Credit unions have preventive and detective measures to control fraud.

By Marc Rapport | March 19, 2015

No fraud, no hurry for credit unions are takeaways from the latest scuttle on the Apple Pay watch.

Partner Perspective
The Price Is Right

Properly pricing and managing the loan portfolio is a major driver of success for a credit union.

By Marc Rapport | March 11, 2015

Regulators and legislators promise reform to skeptical audience, plus other observations from four days in DC.

By Janet Lee | March 9, 2015

News reports of an impending increase in the interest rate environment are widespread. These three graphs show whether credit unions are positioned to respond.

By Kevin Heal | March 9, 2015

Properly pricing and managing the loan portfolio is a major driver of success for a credit union.

By Erik Payne | Feb. 23, 2015

How ORNL Federal Credit Union designed a vendor management system that is both centralized and departmentalized.

By Rebecca Wessler | Feb. 23, 2015

This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.

Credit unions are keeping their powder dry waiting for rates to rise.

By Aaron Pugh | Feb. 23, 2015

Tips from BECU on how to manage growth and risk under increased regulator scrutiny.

By Marc Rapport | Feb. 19, 2015

Core processing pundits say Temenos will be a worthy competitor in the U.S. credit union market. The Swiss company just bought Akcelerant, a long-established provider of ancillary solutions to several hundred credit unions.

By Callahan & Associates, Inc. | Jan. 27, 2015

Callahan chairman Chip Filson argues against the revised risk-based capital proposal.

By Callahan & Associates, Inc. | Jan. 27, 2015

Callahan chairman Chip Filson and senior analyst Andrew Bolton explore the changes to NCUA's proposed risk-based capital rule.

By Marc Rapport | Jan. 8, 2015

College football game a sign of things to come? Some vendors jump in, others stay on sidelines as bitcoin usage grows.

By Marc Rapport | Dec. 18, 2014

IT security experts see attacks ranging from card breaches to HELOC account wire fraud in the year ahead. Some prevention tips are included.

By Chris Howard | Dec. 17, 2014

The fact an examiner jeopardized sensitive data from $13.1 million Palm Springs FCU is appalling at so many levels.

By Marc Rapport | Dec. 11, 2014

Integrated mortgage disclosures top list of regulatory changes approved or under consideration in the year ahead.

By Alix Patterson | Dec. 5, 2014

Annual core processing market share guide raises questions. Answering them helps improve the process.

By Marc Rapport | Dec. 4, 2014

Credit unions need not fear EMV "liability shift day" but it's time to start thinking about when to leave magnetic stripes behind.

By Marc Rapport | Dec. 2, 2014

Good things come to those who don’t wait. Consultants see savings opportunity in core processing market.

By Marc Rapport | Dec. 1, 2014

Our 2015 Market Share Guide to Credit Union Core Processors dives deeper into the data than ever before, and provides new ways of looking at old challenges.

By Marc Rapport | Nov. 18, 2014

Regulatory council offers recommendations after summer assessment of 500 community financial institutions.

By Janet Lee | Nov. 14, 2014

Credit unions can focus on resolving member complaints to improve the member experience and avoid CFPB action.

By Marc Rapport | Nov. 3, 2014

Mobile banking, the regulatory burden, terror financing and even the interchange cap were fair game on opening day at Money 20/20.

By Kaufman & Canoles | Oct. 20, 2014

It’s very easy to allow key requirements to fall through the cracks. Careful due diligence and competent legal representation are critical for a credit union to make its loan participations a success.

By Erik Payne | Oct. 13, 2014

The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.

By Marc Rapport | Oct. 1, 2014

Script kiddies? APWG says Apple primary target while cyber specialists point fingers.

By Marc Rapport | Sept. 25, 2014

Coming compliance change would add new heft to “know your customer” rules for business, organizational accounts.

By Chip Filson | Sept. 2, 2014

The ability to manage interest rate risk is another advantage of the cooperative model.

Partner Perspective
Embrace Risks And Grow Loans

By CU Direct | July 21, 2014

Increasing loan portfolio profitability is about more than reducing losses.

By Drew Grossman | July 9, 2014

Finding a replacement for any key employee can be difficult, so how do you go about finding successors for those iconic, one-of-a-kind leaders who represent the guiding force behind your institution?

By Leigh Anne Terry | July 9, 2014

A look at the advantages and perils of having your brand tied to a visionary figurehead.

By Drew Grossman | July 7, 2014

What’s the secret to rotating executives to different positions successfully? Weekly meetings, low turnover, and trust.

By Drew Grossman | July 7, 2014

Finding the right person for a new cooperative role or responsibility starts with building a case for the job.

By Drew Grossman | July 7, 2014

In response to an evolving industry, new job titles are appearing on credit union payrolls.

By Aaron Pugh | May 22, 2014

Data aggregation and a proactive culture are the two biggest tools a credit union has to safeguard itself from the risk of fair lending noncompliance.

By CU Rx | May 19, 2014

Maximize your credit union’s social success while avoiding the compliance headache.

By Callahan & Associates | May 14, 2014

Craig Hall, vice president of electronic services for Sandia Laboratory Federal Credit Union, shares his organization’s experiences as an early adopter of EMV.

By Alogent | May 12, 2014

Calculating the true total cost of ownership is more complicated than it appears.

By Drew Grossman | May 8, 2014

IT is a misunderstood department. That’s why it’s important to keep the communication flowing.

By Erik Payne | May 8, 2014

How many credit unions are merging and what does it all mean?

By The Rochdale Group, Inc. | May 5, 2014

A credit union’s success depends on its ability to make smart decisions in both the short and long term.

By COMPASS 4 CUs | May 5, 2014

Compliance is the job of every area and every employee in the credit union.

By Jennifer Davis | May 5, 2014

The comment period on NCUA’s proposed risk-based capital requirement runs through May 28. Take inspiration from these credit union leaders when crafting a response.

By Erik Payne | May 5, 2014

New roles are helping credit unions review regulations and disseminate information.

By Erik Payne | April 30, 2014

nCino CEO Pierre Naudé, winner of NACUSO’s Next Big Idea competition, talks his system, lending opportunities at credit unions, and cloud-based computing at financial institutions.

By Chris Howard | March 19, 2014

On-site coverage at BAI’s Payments Connect 2014.

By Drew Grossman | Feb. 27, 2014

The Creditunions.com team descended on CUNA's GAC this week, taking notes at lectures and breakout sessions for those of you who couldn't attend. Here are a few highlights from five days in credit union wonderland.

By Alogent | Feb. 24, 2014

Bluepoint Solutions Presents: The case for turning paper into an asset that improves service and builds relationships.

By Erik Payne | Feb. 21, 2014

Professionals from across the industry came together with Callahan & Associates to talk about lessons and strategies to build stronger credit union-vendor relationships.

By Sharon Simpson | Feb. 3, 2014

Advice from two executives on making a card portfolio part of your core business.

By Aaron Pugh | Jan. 23, 2014

Whether due to a mistake or simple bad fortune, life can deal almost any business a game-altering uppercut. Here’s how to keep your footing if it happens to you.

By Rebecca Wessler | Jan. 21, 2014

Compliance is on everyone’s mind in 2014, but credit unions are discovering ways to ease the burden and support one another.

By Aaron Pugh | Jan. 20, 2014

Whether you rely on a singular hire, a multifaceted department, or shared talent, the days of squeaking by without dedicated compliance resource are over.

By Erik Payne | Jan. 20, 2014

How Belvoir Credit Union leveraged its compliance investment to benefit the credit union industry.

By Aaron Pugh | Jan. 13, 2014

Ongoing investments in processes, people, and technology ensure Heritage’s trip to the top is a one-way ticket.

By Sharon Simpson | Dec. 16, 2013

Stanford FCU’s virtual call center reduces absenteeism, expands hours, and retains talent.

By Sharon Simpson | Dec. 2, 2013

A Q&A With Rick Wieczorek, CEO of Mid-Atlantic Federal Credit Union.

By FIS | Dec. 2, 2013

With a wealth of different options available, here’s what credit unions should really be looking for in a trusted partner.

By Scott Patterson | Dec. 2, 2013

Why credit unions are holding core technology providers to a new standard of innovation and engagement.

By Erik Payne | Dec. 2, 2013

Numerica Credit Union’s updated disaster recovery system consolidates processes and data and makes information more easily accessible.

By Symitar | Dec. 2, 2013

Although technology has changed substantially over the years, virtually all credit unions share some common requirements when it comes to their core processing provider.

By Heather Moshier | Dec. 2, 2013

A standardized set of specifications for the credit union industry will make product and service integration easier and less expensive.

By Drew Grossman | Nov. 18, 2013

BECU talks about complying with CFPB consumer complaint expectations.

By Aaron Pugh | Nov. 18, 2013

How unfiltered communication strategies can help credit unions proactively address member and employee issues.

By Erik Payne | Nov. 8, 2013

What can credit unions learn about fraud from a dog with a college degree?

By Cyberscout | Nov. 4, 2013

Fraud protection services provide critical support to protect confidential data and detect and resolve fraudulent activity.

By Drew Grossman | Nov. 4, 2013

America First Credit Union uses its website and newsletter to teach members about fraud and scams.

By Erik Payne | Nov. 4, 2013

The DC-based credit union uses an interactive guide to help members protect themselves against I.D. theft and fraud.

By Erik Payne | Nov. 4, 2013

What to know and how to combat internal and external fraud attempts at your credit union.

By Quatrro Processing Services | Nov. 4, 2013

A growing level of fraud sophistication requires next generation fraud mitigation tools.

By Aaron Pugh | Nov. 4, 2013

Service Credit Union demonstrates the value of enhanced authentication and explains how to make biometric measures work for your institution.

By Erik Payne | Sept. 9, 2013

Teachers Federal Credit Union uses Facebook to inform members during times of emergency.

By Kaufman & Canoles | July 15, 2013

Avoid costly and time-consuming lawsuits by knowing the correct wording for standard business forms.

By Brooke C. Stoddard | April 29, 2013

Risk Manager Michael Martin and CEO David Bunch discuss risk management strategies for FedChoice FCU.

By Melissa Forsyth | April 24, 2013

Element Credit Union looks toward vendor partnership to better serve its members.

By Oak Tree Business Systems, Inc. | April 22, 2013

Credit unions can use change to engage with their members.

By Kaufman & Canoles | March 18, 2013

Boost your knowledge of historic precedents, upcoming legal decisions, and institutional best practices to better protect the cooperative.

By Aaron Pugh | March 13, 2013

Here’s a quick recap of some of the ideas and insights that came up during the second day of the 2013 BAI Payments Connect conference.

By Aaron Pugh | March 12, 2013

Here’s a quick recap of some of the ideas and insights that came up during the first day of the 2013 BAI Payments Connect conference.

By Yun Ma | March 11, 2013

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

Partner Perspective
Be Ready For Anything

By Ongoing Operations LLC | Jan. 28, 2013

Consider these top four frequently outsourced items to greatly improve your disaster recovery plan.

By Amanda Smith | Jan. 21, 2013

Compliance is too expensive and too burdensome a task to go at alone.

By Rebecca McClay | Jan. 16, 2013

Justin Curcio, COO of Darden Employees Federal Credit Union, describes how credit unions can prepare for the technological challenges associated with a growing nationwide member base.

By Michael Emancipator | Jan. 14, 2013

Credit unions that build networks with to their peers can more easily tackle regulatory challenges.

By Aaron Pugh | Jan. 14, 2013

A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.

By Agility Recovery Solutions | Jan. 14, 2013

Business interruptions and disasters can have far reaching effects on your credit union and your community as a whole. The time to become better prepared is now.

By Aaron Pugh | Jan. 14, 2013

Redstone Federal Credit Union is reshaping the institution and adding direct revenue to the bottom line by adding core capabilities and hiring desirable developer talent.

By Michael Emancipator | Jan. 14, 2013

The Ohio Credit Union League offers resources such as discussion groups and file-sharing libraries to ease the burden of complicated regulations.

By Callahan & Associates | Jan. 14, 2013

Use data to find the right vendor partner for your credit union’s unique needs.

By Michael Emancipator | Jan. 14, 2013

Three CUSO executives explain how service organizations like theirs help credit unions stay on track amid ever-changing reform in the financial services industry.

By Cory Shultz | Jan. 14, 2013

Contractors and other credit unions can ease your way.

By Bobby Matthis | Jan. 14, 2013

Be prepared to devote resources to the effort — even after the main work is complete.

By Rhonda Kleinecke | Jan. 14, 2013

Credit unions must know how to communicate with stakeholders before, during, and after a disaster.

By Cindy Atteberry | Jan. 14, 2013

A team approach and solid relationships with vendors and other credit unions will help streamline continuity and recovery.

By Michael Emancipator | Jan. 14, 2013

Credit unions are collaborating with one another and building cooperative networks to tackle increasingly challenging regulatory issues.

By Brooke C. Stoddard | Jan. 14, 2013

A CEO needs advice on how to strike the right balance between too much and too little disaster preparation for her mid-sized Tennessee credit union.

By Fiserv | Jan. 1, 2013

How to find your fit when one size doesn’t fit all.

By Brooke C. Stoddard | Dec. 3, 2012

Michael Martin of FedChoice Federal Credit Union discusses what issues his credit union is focusing on in 2013 and how regulation is playing an increasing role in credit union risk management.

By Aaron Pugh | Dec. 3, 2012

An Alaska credit union provides best practices for mitigating operational risk in challenging environments.

By The Rochdale Group, Inc. | Dec. 3, 2012

Recent economic events have made Enterprise Risk Management top-of-mind for many credit unions – a good thing. But is your credit union looking deeply and broadly enough at ERM?

By Turner, Warren, Hwang & Conrad | Dec. 3, 2012

Evaluate the different components and processes involved with ERM to find the right strategy for your institution.

By Ongoing Operations LLC | Dec. 3, 2012

For those credit union leaders in the process of building a business continuity plan, this post is for you.

Partner Perspective
Reduce Credit Risk

By United Guaranty Insurance | Nov. 26, 2012

Why the mortgage insurance industry is shifting away from a delegated model.

Partner Perspective
Combat Mortgage Fraud

By Fannie Mae | Nov. 19, 2012

Credit unions must build up educational and legal resources to stay ahead of this evolving threat.

By Aaron Pugh | Oct. 30, 2012

Credit unions have an opportunity to help their communities bounce back from Hurricane Sandy.

Partner Perspective
Why Tellers Still Matter (Part 2)

By Alogent | Oct. 29, 2012

Protecting members from payments fraud is one way tellers add value.

By Rebecca McClay | Oct. 16, 2012

Without investing capital yet, credit unions can understand the Consumer Financial Protection Bureau’s basic mortgage reform proposals.

By Messick Lauer & Smith P.C. | Oct. 16, 2012

Conduct quarterly internal audits to ensure your vendors are in compliance with regulations.

By Amanda Smith | Oct. 16, 2012

Conduct quarterly internal audits to ensure your vendors are in compliance with regulations.

By Melissa Forsyth | Oct. 15, 2012

Centralized underwriting and diligent quality control ensures loan at Members 1st remain consistent with credit union standards and compliant with regulatory requirements.

By Melissa Forsyth | Oct. 9, 2012

Debit cards may be convenient, but they are also prone to scams.

By United Guaranty Insurance | Oct. 8, 2012

Risk-based mortgage insurance solutions create member savings and grant access to new market opportunities.

By Aaron Pugh | Sept. 21, 2012

The financial system is ripe for enhanced cooperation between leagues, CUSOs, credit unions, and talented individuals.

By Rebecca McClay | Sept. 13, 2012

Darden Employees Federal Credit Union stands out in SEG relationship management. Take an in-depth look at why.

By Bailey Reutzel | Aug. 15, 2012

A new payment technology embraces globalization to make international and domestic transactions safe and stress free.

By Aaron Pugh | Aug. 7, 2012

Australia’s oddly named bank switching legislation highlights a growing demand for easier swaps between financial institutions.

By Aaron Pugh | Aug. 6, 2012

Some credit unions outsource compliance expertise while others invest in their own staff to manage growing regulatory pressures.

By Callahan & Associates | Aug. 6, 2012

The financial industry is moving toward compliance with card-based chip and pin technology.

By Rebecca McClay | Aug. 6, 2012

Rocky Mountain Credit Union's Holly Lane discusses how she manages today's complicated regulatory environment.

By Callahan & Associates | Aug. 6, 2012

Mortgage lenders can brush up on the details of the Secure and Fair Enforcement for Mortgage Licensing Act.

Partner Perspective
Be Sure And Secure In The Cloud

By Ongoing Operations LLC | July 16, 2012

What does the FFIEC’s statement on cloud computing mean for credit unions?

By Aaron Pugh | July 10, 2012

Fraud through retail cards not connected to financial institutions can be damaging.

By NACHA | June 25, 2012

The industry moves fast, but its future leaders must move faster.

Partner Perspective
The ATM Compliance Tipping Point

By Cardtronics | June 11, 2012

Credit unions must consider ongoing options to manage this critical shift.

By Timothy Kolk | May 28, 2012

Keep your credit card management skills up-to-date as competitive risks are increasing.

By Victoria Taylor | May 9, 2012

A victim of a stolen license and credit cards finds herself in a never-ending circle of questions about how her information is being used.

Partner Perspective
Curtail Payments Fraud In 2012

By Alogent | April 16, 2012

Are you doing enough to protect your credit union and members?

By Bailey Reutzel | April 2, 2012

Credit unions can accommodate their older demographic with reverse mortgages, financial investment services, and elder abuse education.

By Rebecca McClay | March 29, 2012

A network of credit unions sharing operations can better help a member through a disaster.

By Rebecca McClay | March 26, 2012

Some for-profit companies want to appear to be as consumer-friendly as credit unions. Warn your members that they’re not.

By Rebecca McClay | March 21, 2012

Reach out to other credit unions in times of distress. They’ll respond to your call for help.

Partner Perspective
Find Balance In Fraud Management

By Worldpay Inc. | March 19, 2012

Efficient and cost-effective approaches can help shield credit unions from evolving fraud trends.

By Rebecca McClay | Feb. 27, 2012

Offer many ways for your members to securely communicate their problems to you following a natural disaster.

By Rebecca McClay | Feb. 15, 2012

Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.

By Rebecca McClay | Jan. 31, 2012

Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.

By Rebecca McClay | Jan. 23, 2012

Nearly one-third of this Seattle-based credit union’s contact center and staff works remotely.

By Alix Patterson | Jan. 16, 2012

Credit unions are deploying innovative ways to expand their footprint – both physically and virtually.

Partner Perspective
4 Ways To Reduce Check Losses

By Alogent | Jan. 2, 2012

Use these best practices to quickly minimize losses on returned deposit items.

By Callahan & Associates | Jan. 1, 2012

Providing 24/7/365 support is vital to member satisfaction and loyalty. Test

By Callahan & Associates | Jan. 1, 2012

Best practices for ancilliary product selection and integration.

By Callahan & Associates | Jan. 1, 2012

Seven key questions to consider when vetting potential vendors.

By Callahan & Associates | Jan. 1, 2012

Best practices for reducing expenses, improving vendor performance, and achieving regulatory compliance.

By Aaron Pugh | Jan. 1, 2012

A CUSO highlights best practices to keep the doors open and the resources flowing in times of crisis.

By Callahan & Associates | Jan. 1, 2012

By 2015, financial institutions' spending on cloud computing will have exceeded $27 billion. But what is cloud computing and how can credit unions begin to use it to their benefit today?

Feature
A League Apart

By Aaron Pugh | Dec. 19, 2011

Whether credit unions are in the planning phase of disaster recovery or have actually been hit, regional leagues offer resources and support for members, employees, and institutions.

By Aaron Pugh | Dec. 6, 2011

How can financial institutions better understand and address long-term impersonation?

By | Dec. 5, 2011

Credit unions and their members face increasingly sophisticated identity theft threats.

By Rebecca McClay | Nov. 22, 2011

Help your members combat the evolving forms of email fraud by offering them prevention tips.

By Alogent | Oct. 31, 2011

Credit unions are often the most impacted victims of check scams and fraud. Real-time fraud screening provides a reliable method to protect members.

By | Oct. 3, 2011

Alaska’s Credit Union 1 ensures members receive service throughout all weather conditions.

By Rebecca McClay | Oct. 1, 2011

Village Credit Union invested in learning about another culture to attract a niche market.

By Brianne Aiken | Sept. 5, 2011

Steve Ervolino of Dupaco Community Credit Union discusses challenges in online fraud.

By Aaron Pugh | Sept. 5, 2011

Products and services drive organic growth and deeper relationships at United FCU.

By | Sept. 5, 2011

Fraud is becoming more prevalent with the end users being increasingly targeted over the broader systems, says Steve Ervolino, senior vice president of information services for Dupaco Community Credit Union.

By Chip Filson | Aug. 25, 2011

Credit unions could use a dividend payment from the over-reserved share insurance fund to improve their balance sheets, make more loans, and help members in need.

By | July 18, 2011

Learn how innovative tools are helping credit unions across the country keep their members safe.

By KES Group, LLC | July 4, 2011

There are commonalities to sustainability that apply to every business, and it is a strategy that has proven to be profitable.

By Callahan & Associates | July 1, 2011

As a realtor who has successfully worked with credit unions, here are some specific traits I look for in lending partners.

By Aaron Pugh | July 1, 2011

Look for shared values and a commitment to advocacy when selecting affinity card partnerships.

By Callahan & Associates | July 1, 2011

To establish a successful partnership with third-parties and other credit unions, cooperatives must know what areas to examine for potential alignment issues.

By Callahan & Associates | July 1, 2011

Balance reward and risk to manage your credit card portfolio.

By Timothy Kolk | July 1, 2011

Are two brands better than one?

By Aaron Pugh | July 1, 2011

When it comes to securing card loyalty, the value created through adopting EMV puts credit unions at the top of the wallet.

By Callahan & Associates | July 1, 2011

10 advantages financial institutions have over competitors in the developing payments space.

By Callahan & Associates | July 1, 2011

How will your membership be banking in 2011 and beyond?

By Thomas Cullen | April 14, 2011

Security Service Federal Credit Union doesn’t let account delinquency dampen spirits or stall business.

By Aaron Pugh | April 13, 2011

Can communication keep members off the hook?

Feature
Bend, Not Break

By Aaron Pugh | April 4, 2011

A potential government shut down is days away, but credit unions across the country are poised to help members absorb financial setbacks.

Partner Perspective
Enterprise Risk Management

An enterprise risk management program can increase efficiency, profitability, and financial performance.

By Callahan & Associates | April 1, 2011

What can RDC do for your credit union?

By Brooke C. Stoddard | April 1, 2011

The spirit of entrepreneurship is taking the wheel in 2011.

By Rebecca Wessler | April 1, 2011

Guthrie builds its brand on quality products and personal service.

By Aaron Pugh | April 1, 2011

One credit union renews its SEG focus to gain holistic relationships and a prosperous financial future.

By Brooke C. Stoddard | April 1, 2011

One credit union's response to a Board's loss of appetite for borderline net worth.

By Callahan & Associates | April 1, 2011

Leverage the online channel.

By Aaron Pugh | March 10, 2011

With cloud gazing, much depends on interpretation. When it comes to cloud computing, some see storms and others see dollars signs.

By Rebecca Wessler | March 7, 2011

When disaster strikes, a strong communications plan ensures business continues and member service is not disrupted.

By | Feb. 21, 2011

Will force-placed insurance increase delinquency or predict it?

By Thomas Cullen | Jan. 6, 2011

A look at three small businesses that failed in 2010 is informative for credit unions.

By Callahan & Associates | Jan. 1, 2011

California CUSO CURoots sprouted from diligence and cooperation to reduce back-office expenses for credit unions.

By Callahan & Associates | Oct. 1, 2010

Five factors to help your credit union make the right data processing decision.

By Callahan & Associates | Oct. 1, 2010

Benchmarking is a valuable method for identifying areas of improvement in any retail investments program.

By Callahan & Associates | Oct. 1, 2010

The 2010 Technology Survey indicates most credit unions are increasing their technology budgets depsite a challenging earnings environment and uncertainty around NCUA assessments.

By Callahan & Associates | Oct. 1, 2010

A strong agreement aligned with a clearly defined strategy preserves expectations, delivers predictable outcomes, and enhances results throughout the vendor relationship.

By Callahan & Associates | Oct. 1, 2010

The right partnership makes a difference in whether your merger will reach its full potential, now as well as the projects waiting down the road.

By Aaron Pugh | July 1, 2010

Why are more credit unions choosing instant issuance cards? In an economic environment where security, long-term cost savings, and high service usage are crucial to a credit union's success, the benefits are numerous.

By Alix Patterson | July 1, 2010

Online merchants promote alternative payment options to reduce interchange expense, risk exposure, and compliance hassles. What impact do alternative payments have on your financial institution?

By Chris Tissue | May 17, 2010

Credit unions and businesses are demonstrating ways social media can bolster existing communication channels with members.

By Alogent | May 10, 2010

Teller capture solution identifies items early in the point of presentment and consults multiple databases to identify questionable transactions.

By Callahan & Associates | April 1, 2010

A checklist against which to evaluate your online account opening and funding efforts.

By Callahan & Associates | April 1, 2010

Personal Finance Management tools benefit users and credit unions.

By Callahan & Associates | April 1, 2010

Unexpected retirements and no need to worry when leadership is on board with a transition plan.

By Rebecca Wessler | March 26, 2010

A glimpse at the cheer worthy, jeer worthy, and tear worthy stories for the week of March 22, 2010.

By Rebecca Wessler | March 11, 2010

A glimpse at the cheer worthy, jeer worthy, and tear worthy stories for the week of March 8, 2010.

By Callahan & Associates | Jan. 25, 2010

By Callahan & Associates | Jan. 1, 2010

Home capture can have a positive impact on growth strategy.

By Lydia Cole | Jan. 1, 2010

Survey results highlight changes in credit union contact centers.

By Rebecca Wessler | Dec. 7, 2009

Credit unions across the country are forging call center partnerships in an effort to provide members with 24/7 care.

By Callahan & Associates | Oct. 1, 2009

Vermont State Employees Credit Union ($440M, Montpelier, VT) is always looking to protect their members from various forms of fraud, without inconveniencing them.

By Callahan & Associates | Oct. 1, 2009

While California Center Credit Union may be small in size, their membership is big in ideas.

By Callahan & Associates | Oct. 1, 2009

Imaging technology makes optimal use of existing transaction networks and the internet, so that check imaging implementatino is fast, cost-effective, and easy for staff to master.

By Callahan & Associates | Oct. 1, 2009

Collections pratices are not a topic that credit unions typically get excited to talk about, but collections strategies are necessary especially in the recent economic downturn.

By Callahan & Associates | Oct. 1, 2009

One of the major issues impacting credit unions is the increased prevalence of fraud within expanding card portfolios.

By Callahan & Associates | Oct. 1, 2009

Is the thought of selecting a new system and a new vendor for your Conact Center causing sleepless nights?

By Alix Patterson | Sept. 23, 2009

As the second wave of the Swine Flu makes its way across North America this Fall, how is your credit union preparing your employees and your members?

By Callahan & Associates | July 1, 2009

How much are credit unions spending on technology and is it more than last year?

By Callahan & Associates | July 1, 2009

Moving into 2009, "Vendor Supplied In-House" systems remain the most popular type of data processing system, both in terms of percentage of institutions and percentage of assets.

By Callahan & Associates | July 1, 2009

Choosing to replace your core data processing system in a strong economy requires careful thought and sue diligence; and with money tight, the stakes are even higher.

By Callahan & Associates | July 1, 2009

Technology, the way members use it, and the way they perceive it, is sensitive to a shifting economic environment.

By Callahan & Associates | July 1, 2009

According to a Javelin Strategy Research study conducted in 2008, 38 million offline banking consumers did not bank online due to fears that their financial institutions did not have the proper safeguards to secure their online transactions.

By Alix Patterson | July 1, 2009

The 2007 Electronic Payments Study takes a look at the emerging payments technology affecting the financial services industry and what lessons credit unions can learn from the big players.

By Jay Johnson | June 22, 2009

Business continuity planning and electronic channel enhancements are key technology initiatives for 2009, according to Callahan's 2009 Credit Union Technology Guide.

Partner Perspective
When Will Data Compromises End?

By Primax Payments | April 13, 2009

Data compromises happen every day, but credit unions can do more than change account numbers to protect themselves.

By Ryan Sherwin | March 2, 2009

William Cook, Senior Vice President for Planning & Member Service, Northwest Federal Credit Union, lays out his approach of working with employees to create a culture of awareness on business continuity.

By Ryan Sherwin | Feb. 16, 2009

2008 was a year of many lasting images, many negative as the economy spiraled into a downturn. With these dire times come situations where communication is critical. There are now credit union owned solutions that can help you with your quest to communicate when times are at their worst.

By Rob Givens | Jan. 26, 2009

Plastic card fraud has grown to alarming proportions; recent statistics estimate losses in the billions of dollars. Fraudulent access to computer files, lost and stolen cards, identity theft, skimming and cloning, to name a few, are burdening the financial services industry and consumers with considerable losses.

By Ray Springsteen | Dec. 1, 2008

The value of a robust business continuity program increases dramatically with the complexity of the business. Creating a program that has ongoing value to the entire business, developing a process that is accessible and simple to follow and designing a testing program that is sustainable are the keys to creating a viable business continuity program.

By Hunter Moss | Nov. 24, 2008

Disaster recovery plans are vital, living documents always up for refinement, as the nation’s credit unions learn from their service interruptions, large and small, man-made or from Mother Nature’s remarkable fury.

By Leigh Anne Terry | Oct. 13, 2008

Are you spending too much time looking for your organizations’ leader instead of helping a current employee achieve that goal?

By Callahan & Associates | Oct. 1, 2008

Front-end image capture systems for branch, teller, merchat, home, ATM, and kiosk are available from lots of providers -- but who can you trust?

By Callahan & Associates | Oct. 1, 2008

In a time of ever-present competition and changing member expectations, the focus on member service has never been greater.

By Chip Filson | Oct. 1, 2008

Credit unions have 17% of branches but only 5.7% of assets.

By Callahan & Associates | Oct. 1, 2008

Once your BIA is completed and all your potential vunerabilities noted, it is time to create your plan. Your business continuity plan is your strategy to reduce or respond to crises.

By Lydia Cole | Sept. 22, 2008

Over the past 15 years, Visions Federal Credit Union has coped with an extended local recession and a 500-yr flood. But through these difficulties, the credit union its members and the larger economy have forged stronger ties that can weather any storm.

Learn how disk-based backup can help your credit union securely and efficiently protect your core, servers and desktops against data loss.

By Callahan & Associates | July 1, 2008

Vendor management has become a hot topic over the past year as the risk associated with vendor relationships becomes increasingly apparent.

By Ray Springsteen | April 28, 2008

With today's 'active' members accessing your credit union multiple times a day, how are ensuring your Business Continuity Program (BCP) is prepared to support that activity.

By Seyi Oduolowu | April 21, 2008

When you think about it, there are only two ways to test a Business Continuity Program (BCP), pro-actively before a disaster or reactively once disaster has struck.

By Ray Springsteen | April 7, 2008

Business continuity programs are more important than ever. According to a study by the Institute for Business and Home Safety, an insurance industry trade group, 25% of the businesses that close during a disaster will not re-open.

By My Credit Union | March 31, 2008

Successful credit union business continuity programs: (1) provide ongoing value to the entire business (2) include a plan that is accessible and simple to follow and (3) contain a method to evaluate the plan through scheduled and unscheduled testing.

By The Members Group | Jan. 21, 2008

Learn three ways you can not only reduce your expenses but also increase efficiency and better protect member data.

By Ryan Sherwin | Dec. 3, 2007

Dealing with fraud is becoming an every day issue, here are a few ways to avoid the hassle and provide your Credit Union with peace of mind

By Callahan & Associates | Oct. 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By | July 16, 2007

Disasters, in all shapes and sizes, can appear unexpectedly. A shared branching strategy can be a “saving grace” for your members during those times.

By Carolyn Douglas | July 2, 2007

Boasting their new intranet as a premier communications tool, USA Federal Credit Union fundamentally changes the way their users communicate.

By Brooke C. Stoddard | July 1, 2007

Five credit union technology experts from across the country share what's working, what is not, what might and why they think so.

By Callahan & Associates | July 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By PSCU | April 9, 2007

While theft by fraudulent activity is not completely preventable, utilizing industry-leading early detection tools can minimize potential losses.

Partner Perspective
Getting the Most from Debit

By PSCU | Feb. 5, 2007

Maximize your efficiency, service, and return with integration of signature and PIN.

By fiVision | Jan. 29, 2007

Electronic identity verification has become a “must have” for ensuring online users are who they say they are – and can also provide your credit union other risk-mitigation advantages.

By My Credit Union | Nov. 27, 2006

Security concerns still keep many consumers from utilizing and realizing the benefits of the online channel. The credit union that addresses member concerns will reap the rewards from its investment.

By Harland Educational Services | Oct. 9, 2006

It’s the busiest shopping day of the year and the traditional kick-off to the holiday shopping season. Help make sure your members start the season aware and prepared.

By | Aug. 28, 2006

Online bill payers are twice as profitable as the average offline member. Here are four steps to increase bill pay adoption rates – and your bottom line.

By | June 26, 2006

With continuing technological advances, consumers fear the risk of becoming a fraud victim or having their identity stolen.

By Molly Francis | May 22, 2006

More and more, credit unions are finding themselves the target of sophisticated attacks.

By Molly Francis | May 1, 2006

Security and merchant breaches are compromising member accounts by the thousands. In response, some credit unions are taking a proactive approach to fighting fraud and protecting their members.

By | April 24, 2006

Parts One and Two discussed tactics for CU’s to prevent online identity fraud and improve security.  This week we’ll explore how to resolve fraud should it still occur.

By | April 17, 2006

Part One in this series focused on consumer education to prevent identity fraud. Part Two explores multi-factor authentication and other preventative tactics to keep members safe.

By Molly Francis | April 10, 2006

With credit union losses totaling $100 million dollars from credit and debit card fraud in 2005, securing member identity is definitely keeping credit union executives up at night.

By | March 20, 2006

Security is a multi-layered, ongoing process, not a product. Read more to learn the four key elements of a long term security strategy.

By Joe James | Feb. 27, 2006

Credit unions all along the Gulf Coast region were affected to some extent by Hurricanes Katrina and Rita. Find out how their financial performance has been affected and where they stand at year-end.

By Denise Senecal | Dec. 19, 2005

Concerns about credit union website security could impact usage of the online channel and decrease future adoption levels. Member feedback provides insight into their concerns.

By Brad Myers | Oct. 31, 2005

While the natural tendency is to scale back expectations in the event of a disaster, credit unions need to over-prepare in their contingency plans.

By Scott Brewer | Oct. 3, 2005

Cast off the fear of phishers—a new approach to online member security destroys the value of member information that they reel in.

By Scott Brewer | Sept. 12, 2005

How safe is your financial information? Security concerns are a serious deterrent to the growth of online banking. Multi-factor authentication is one solution that’s gaining popularity.

By TVH Federal Credit Union | Aug. 8, 2005

With the persistent waves of IT security breaches, credit unions increasingly seek more effective ways to protect their systems from attack and reach regulatory compliance.

By Dan Holton | June 27, 2005

To combat the rise in identity theft leading credit unions are increasingly adopting multi-factor authentication solutions including improved biometric identification techniques.

By Denise Senecal | Jan. 10, 2005

While the majority of online members report taking some action to protect against identity theft, many are confused about existing threats and protection according to a recent survey from Callahan’s Survey Consortium

By Denise Senecal | Nov. 29, 2004

Online members are turning to their credit unions for identity theft protection tools. Read the results of a recent Callahan Survey Consortium study and the implications for credit unions.

By Shannon Bennett | Nov. 8, 2004

A strong Customer Identification Program (CIP) can prevent credit unions from being attacked by identity thieves. Effectively using technology to develop a CIP can deliver good member service while making identity theft a thing of the past.

By Scott Patterson | June 6, 2003

A recent online survey of over 13,000 credit union 'e-members' across the U.S. revealed that credit unions have the opportunity to play an important role in the dissemination of information related to personal fraud and fraud prevention. Providing this information on the credit union website assists the credit union in being viewed as a trusted advisor, a primary requirement toward the ultimate goal of becoming a members' primary financial institution (PFI).

By Callahan & Associates | July 1, 1998

In times when it becomes more difficult for credit unions to fully lend their available funds, investments become an increasingly larger part of earning assets. The time and skill requirements needed to properly manage this portion of the balance sheet are considerable. Investment managers are specialists in managing portfolios and have immediate access to market information and analysis that are unavailable to most credit unions. Credit union personnel, on the other hand, are generally much more capable of managing the risks of lending to members than they are of managing the vagaries of the bond market.