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Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.
A patchwork of varying requirements is emerging as a growing list of states create their own rules and regulations.
Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
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Data and insight from Callahan & Associates and industry suppliers.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.
Five can't-miss data points featured this week on CreditUnions.com.