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Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.
Data and insight from Callahan & Associates and industry suppliers.
Having a system in place helps effectively address causes and lowers the risk of reputational damage.
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Enterprise-wide awareness at Heartland Credit Union helps the Illinois cooperative stay in step with regulatory rule-following.
ADA website demand letters and lawsuits leave the movement seeking regulatory relief through more regulation.
Five can't-miss data points featured this week on CreditUnions.com.
Who’s new to the ranking tables, which auditors are moving up the leader boards, and what does market share by region look like?
Any time a debt collector or a creditor communicates with a consumer on a debt, it is important to first review federal and state laws.