The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.

Nusenda Credit Union’s funds availability formula boosts member service by exceeding regulated minimums and treating outliers as outside the norm.

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

Callers are identified and cleared or cornered before ever getting to a live human agent.

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

Having a system in place helps effectively address causes and lowers the risk of reputational damage.

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

Join Sandy Cloutier, chief risk officer for Infinity Federal Credit Union for an interactive discussion of how other credit unions may want to re-assess their own risk levels and find new ways to serve more of their members.

Credit unions must strike the right balance between the risks they take and the rewards they seek.

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.