Risk

Vendor Management

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

 

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By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By SWBC | June 4, 2018

Rise above the competitive pool to win business.

By Marc Rapport | March 7, 2018

At Community Choice Credit Union, a four-person committee evaluates vendor relationships.

By Rebecca Wessler | March 5, 2018

Five can’t-miss data points this week on CreditUnions.com.