Risk

Vendor Management

By SWBC | Nov. 4, 2019

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By E.C. Harrison | July 29, 2019

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

 

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By Neustar | July 11, 2019

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By Elan Financial Services | Feb. 4, 2019

Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.

By SWBC | Nov. 5, 2018

Trained professionals help ensure credit union members receive quality services from a third-party collector.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By SWBC | June 4, 2018

Rise above the competitive pool to win business.

By Marc Rapport | March 7, 2018

At Community Choice Credit Union, a four-person committee evaluates vendor relationships.

By Rebecca Wessler | March 5, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Harland Clarke | Jan. 22, 2018

On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | Dec. 4, 2017

Core processors share best practices for crafting a truly useful RFP.

By SWBC | Sept. 11, 2017

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By PSCU | Sept. 11, 2017

Still sticky after all these years, online bill pay is a workhorse for member engagement. Here are five ways to make it stickier.

By Marc Rapport | July 10, 2017

Losses mount as methods multiply and awareness remains the best antidote.

By Marc Rapport | July 10, 2017

A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Marc Rapport | April 10, 2017

The risks keep rising as credit unions expand their relationships with third-party providers, and the regulators are ramping up their game. Here’s how and why credit unions can, too.

By Rebecca Wessler | April 3, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Fannie Mae | March 6, 2017

There’s help out there for ensuring QC happens among people and processes.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Marc Rapport | Dec. 5, 2016

The necessity for core processing platforms to evolve continues apace with member demands for seamless service.

By Fiserv | Dec. 5, 2016

Conversion to DNA platform at the core of the credit union’s long-term plans for growing size and member service.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By Liz Furman | Dec. 5, 2016

A top-line evaluation of the market is a great way to begin assessing a new or existing core processor relationship.

By Alexandra Gekas | Dec. 5, 2016

Tips to narrow the playing field to vendors that fit a credit union’s business model and needs.

By Marc Rapport | Sept. 15, 2016

After years of integration, core processing platforms remain at the heart of today’s credit union technology.

By Marc Rapport | Sept. 12, 2016

The Iowa credit union used card chip deployment to realign vendor relationships across its payments processes.

By Marc Rapport | Sept. 4, 2016

Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.

By Janet Lee | July 18, 2016

Enlisting the support of a third-party service provider can be a major boon for a credit union's member service and bottom line. But determining whether a partner will be a good fit can be a difficult decision to make.

By Marc Rapport | June 17, 2016

NAFCU conference attendees hear of hope for change in Washington, how size and gender matters in executive pay, and that risk management includes reputations.

By Marc Rapport | June 9, 2016

PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.

By Marc Rapport | May 19, 2016

Examiners expected to follow new mobile rules from joint regulator council.

By Ted Goldwyn | May 16, 2016

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.

By Sharon Simpson | May 2, 2016

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.

By Marc Rapport | April 25, 2016

Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.

By Marc Rapport | April 11, 2016

Two credit unions in Arizona and Iowa pare down redundancies and add efficiencies by taking a hard look at their documents.

By Callahan & Associates | March 9, 2016

In its annual webinar, Callahan & Associates gives credit union vendors lessons and strategies to build stronger credit union-vendor relationships.

By Erik Payne | March 8, 2016

What credit union vendors should know about the industry as 2016 kicks into full swing.

By CU Direct | March 7, 2016

Five ways to preserve and grow a base of borrowers in the face of mounting competition.

By Marc Rapport | Dec. 28, 2015

Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.

By Rebecca Wessler | Dec. 28, 2015

This week, CreditUnions.com runs down some of the most actionable content from 2015. Use these programs and initiatives to provide a creative spark in 2016.

By Marc Rapport | Dec. 17, 2015

Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.

By Symitar | Dec. 7, 2015

Stability, connectivity, functionality, and flexibility are all key to identifying the right long-term solution.

By Marc Rapport | Dec. 7, 2015

People’s Trust FCU recaptured staff time and added operational reliability with its move from an in-house core to an external data center.

By Marc Rapport | Dec. 7, 2015

Increased flexibility and leaner operations are just two reasons Birmingham’s Mutual Savings left its service bureau, but the move is not for everyone.

By Marc Rapport | Dec. 7, 2015

Outside consultants and internal cooperation can help review and recommend ways to get the most from the heart of the technology infrastructure.

By Marc Rapport | Dec. 7, 2015

Royal Credit Union’s Rudy Pereira shares his views on merging people and processes to elicit the maximum benefit from a credit union’s core processing system.

By Stephanie Clark | Dec. 7, 2015

We weren't afraid to ask. Results from the Callahan & Associates 2016 Supplier Market Share Guide: Credit Union Core Processors underscore an evolving space, with new offerings and providers popping up.

By E.C. Harrison | Nov. 16, 2015

SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis points.

By Rebecca Wessler | Nov. 9, 2015

As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.

By Timothy Kolk | Nov. 9, 2015

There are three broad credit card management options that carry their own advantages and considerations.

By The Servion Group | Oct. 12, 2015

Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.

If you want to measure your website’s ROI, start tracking conversion instead of consumption.

By Erik Payne | Aug. 31, 2015

In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews vendors to best practices she’s gleaned during her time with BCU.

By Aaron Pugh | Aug. 31, 2015

Credit unions pay good money for cutting-edge products and services. Here’s how they can avoid being shortchanged upon delivery.

By Marc Rapport | Aug. 31, 2015

Cost reductions, process efficiencies, and compliance comfort are some of the benefits of a holistic, vigorous new approach.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Rebecca Wessler | Aug. 31, 2015

This week, CreditUnions.com features strategies and case studies from credit unions with robust vendor management processes.

By Marc Rapport | May 28, 2015

After big fine on big bank, bureau’s blanket probe of credit union core processor NSF settings raises eyebrows and call for self-examination.

By Marc Rapport | March 11, 2015

Regulators and legislators promise reform to skeptical audience, plus other observations from four days in DC.

By Erik Payne | Feb. 23, 2015

How ORNL Federal Credit Union designed a vendor management system that is both centralized and departmentalized.

By Rebecca Wessler | Feb. 23, 2015

This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.

By Marc Rapport | Feb. 19, 2015

Core processing pundits say Temenos will be a worthy competitor in the U.S. credit union market. The Swiss company just bought Akcelerant, a long-established provider of ancillary solutions to several hundred credit unions.

By Marc Rapport | Dec. 18, 2014

IT security experts see attacks ranging from card breaches to HELOC account wire fraud in the year ahead. Some prevention tips are included.

By Marc Rapport | Dec. 11, 2014

Integrated mortgage disclosures top list of regulatory changes approved or under consideration in the year ahead.

By Alix Patterson | Dec. 5, 2014

Annual core processing market share guide raises questions. Answering them helps improve the process.

By Marc Rapport | Dec. 4, 2014

Credit unions need not fear EMV "liability shift day" but it's time to start thinking about when to leave magnetic stripes behind.

By Marc Rapport | Dec. 2, 2014

Good things come to those who don’t wait. Consultants see savings opportunity in core processing market.

By Marc Rapport | Dec. 1, 2014

Our 2015 Market Share Guide to Credit Union Core Processors dives deeper into the data than ever before, and provides new ways of looking at old challenges.

By Erik Payne | Oct. 13, 2014

The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.

By Alogent | May 12, 2014

Calculating the true total cost of ownership is more complicated than it appears.

By Erik Payne | April 30, 2014

nCino CEO Pierre Naudé, winner of NACUSO’s Next Big Idea competition, talks his system, lending opportunities at credit unions, and cloud-based computing at financial institutions.

By Chris Howard | March 19, 2014

On-site coverage at BAI’s Payments Connect 2014.

By Erik Payne | Feb. 21, 2014

Professionals from across the industry came together with Callahan & Associates to talk about lessons and strategies to build stronger credit union-vendor relationships.

By Sharon Simpson | Feb. 3, 2014

Advice from two executives on making a card portfolio part of your core business.

By Aaron Pugh | Jan. 13, 2014

Ongoing investments in processes, people, and technology ensure Heritage’s trip to the top is a one-way ticket.

By Sharon Simpson | Dec. 2, 2013

A Q&A With Rick Wieczorek, CEO of Mid-Atlantic Federal Credit Union.

By Scott Patterson | Dec. 2, 2013

Why credit unions are holding core technology providers to a new standard of innovation and engagement.

By Symitar | Dec. 2, 2013

Although technology has changed substantially over the years, virtually all credit unions share some common requirements when it comes to their core processing provider.

By Heather Moshier | Dec. 2, 2013

A standardized set of specifications for the credit union industry will make product and service integration easier and less expensive.

By Melissa Forsyth | April 24, 2013

Element Credit Union looks toward vendor partnership to better serve its members.

By Yun Ma | March 11, 2013

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

By Rebecca McClay | Jan. 16, 2013

Justin Curcio, COO of Darden Employees Federal Credit Union, describes how credit unions can prepare for the technological challenges associated with a growing nationwide member base.

By Aaron Pugh | Jan. 14, 2013

A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.

By Aaron Pugh | Jan. 14, 2013

Redstone Federal Credit Union is reshaping the institution and adding direct revenue to the bottom line by adding core capabilities and hiring desirable developer talent.

By Callahan & Associates | Jan. 14, 2013

Use data to find the right vendor partner for your credit union’s unique needs.

By Fiserv | Jan. 1, 2013

How to find your fit when one size doesn’t fit all.

By Messick Lauer & Smith P.C. | Oct. 16, 2012

Conduct quarterly internal audits to ensure your vendors are in compliance with regulations.

By Callahan & Associates | Jan. 1, 2012

Providing 24/7/365 support is vital to member satisfaction and loyalty. Test

By Callahan & Associates | Jan. 1, 2012

Best practices for ancilliary product selection and integration.

By Callahan & Associates | Jan. 1, 2012

Seven key questions to consider when vetting potential vendors.

By Callahan & Associates | Jan. 1, 2012

Best practices for reducing expenses, improving vendor performance, and achieving regulatory compliance.

By Aaron Pugh | Jan. 1, 2012

A CUSO highlights best practices to keep the doors open and the resources flowing in times of crisis.

By Rebecca McClay | Oct. 1, 2011

Village Credit Union invested in learning about another culture to attract a niche market.

By Aaron Pugh | Sept. 5, 2011

Products and services drive organic growth and deeper relationships at United FCU.

By Callahan & Associates | July 1, 2011

As a realtor who has successfully worked with credit unions, here are some specific traits I look for in lending partners.

By Aaron Pugh | July 1, 2011

Look for shared values and a commitment to advocacy when selecting affinity card partnerships.

By Callahan & Associates | July 1, 2011

To establish a successful partnership with third-parties and other credit unions, cooperatives must know what areas to examine for potential alignment issues.

By Timothy Kolk | July 1, 2011

Are two brands better than one?

By Aaron Pugh | July 1, 2011

When it comes to securing card loyalty, the value created through adopting EMV puts credit unions at the top of the wallet.

By Callahan & Associates | July 1, 2011

How will your membership be banking in 2011 and beyond?

By Callahan & Associates | April 1, 2011

What can RDC do for your credit union?

By Rebecca Wessler | April 1, 2011

Guthrie builds its brand on quality products and personal service.

By Aaron Pugh | April 1, 2011

One credit union renews its SEG focus to gain holistic relationships and a prosperous financial future.

By Brooke C. Stoddard | April 1, 2011

One credit union's response to a Board's loss of appetite for borderline net worth.

By | Feb. 21, 2011

Will force-placed insurance increase delinquency or predict it?

By Callahan & Associates | Oct. 1, 2010

Five factors to help your credit union make the right data processing decision.

By Callahan & Associates | Oct. 1, 2010

A strong agreement aligned with a clearly defined strategy preserves expectations, delivers predictable outcomes, and enhances results throughout the vendor relationship.

By Callahan & Associates | Oct. 1, 2010

The right partnership makes a difference in whether your merger will reach its full potential, now as well as the projects waiting down the road.

By Callahan & Associates | April 1, 2010

Personal Finance Management tools benefit users and credit unions.

By Callahan & Associates | Jan. 1, 2010

Home capture can have a positive impact on growth strategy.

By Callahan & Associates | Oct. 1, 2009

Collections pratices are not a topic that credit unions typically get excited to talk about, but collections strategies are necessary especially in the recent economic downturn.

By Callahan & Associates | Oct. 1, 2009

Is the thought of selecting a new system and a new vendor for your Conact Center causing sleepless nights?

By Callahan & Associates | July 1, 2009

Moving into 2009, "Vendor Supplied In-House" systems remain the most popular type of data processing system, both in terms of percentage of institutions and percentage of assets.

By Callahan & Associates | July 1, 2009

Choosing to replace your core data processing system in a strong economy requires careful thought and sue diligence; and with money tight, the stakes are even higher.

By Callahan & Associates | July 1, 2009

Technology, the way members use it, and the way they perceive it, is sensitive to a shifting economic environment.

By Callahan & Associates | Oct. 1, 2008

Front-end image capture systems for branch, teller, merchat, home, ATM, and kiosk are available from lots of providers -- but who can you trust?

By Callahan & Associates | Oct. 1, 2008

In a time of ever-present competition and changing member expectations, the focus on member service has never been greater.

By Callahan & Associates | July 1, 2008

Vendor management has become a hot topic over the past year as the risk associated with vendor relationships becomes increasingly apparent.

By Brooke C. Stoddard | July 1, 2007

Five credit union technology experts from across the country share what's working, what is not, what might and why they think so.