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Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.
Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.
Processors do the back-end lift while credit unions focus on meeting a growing demand.
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Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.
Credit unions must put digital efforts at the forefront of their member acquisition and retention strategies.
Trained professionals help ensure credit union members receive quality services from a third-party collector.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
Rise above the competitive pool to win business.
At Community Choice Credit Union, a four-person committee evaluates vendor relationships.
Five can’t-miss data points this week on CreditUnions.com.
On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
Core processors share best practices for crafting a truly useful RFP.
Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.
Still sticky after all these years, online bill pay is a workhorse for member engagement.
Here are five ways to make it stickier.
Losses mount as methods multiply and awareness remains the best antidote.
A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.
A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.
The risks keep rising as credit unions expand their relationships with third-party providers, and the regulators are ramping up their game. Here’s how and why credit unions can, too.
Five can't-miss data points featured this week on CreditUnions.com.
There’s help out there for ensuring QC happens among people and processes.
Technology providers evaluate 2016 and look ahead to the coming year.
The necessity for core processing platforms to evolve continues apace with member demands for seamless service.
Conversion to DNA platform at the core of the credit union’s long-term plans for growing size and member service.
Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.
A top-line evaluation of the market is a great way to begin assessing a new or existing core processor relationship.
Tips to narrow the playing field to vendors that fit a credit union’s business model and needs.
After years of integration, core processing platforms remain at the heart of today’s credit union technology.
The Iowa credit union used card chip deployment to realign vendor relationships across its payments processes.
Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.
Enlisting the support of a third-party service provider can be a major boon for a credit union's member service and bottom line. But determining whether a partner will be a good fit can be a difficult decision to make.
NAFCU conference attendees hear of hope for change in Washington, how size and gender matters in executive pay, and that risk management includes reputations.
PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.
Examiners expected to follow new mobile rules from joint regulator council.
How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.
There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.
Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.
Two credit unions in Arizona and Iowa pare down redundancies and add efficiencies by taking a hard look at their documents.
In its annual webinar, Callahan & Associates gives credit union vendors lessons and strategies to build stronger credit union-vendor relationships.
What credit union vendors should know about the industry as 2016 kicks into full swing.
Five ways to preserve and grow a base of borrowers in the face of mounting competition.
Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.
This week, CreditUnions.com runs down some of the most actionable content from 2015. Use these programs and initiatives to provide a creative spark in 2016.
Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.
Stability, connectivity, functionality, and flexibility are all key to identifying the right long-term solution.
People’s Trust FCU recaptured staff time and added operational reliability with its move from an in-house core to an external data center.
Increased flexibility and leaner operations are just two reasons Birmingham’s Mutual Savings left its service bureau, but the move is not for everyone.
Outside consultants and internal cooperation can help review and recommend ways to get the most from the heart of the technology infrastructure.
Royal Credit Union’s Rudy Pereira shares his views on merging people and processes to elicit the maximum benefit from a credit union’s core processing system.
We weren't afraid to ask. Results from the Callahan & Associates 2016 Supplier Market Share Guide: Credit Union Core Processors underscore an evolving space, with new offerings and providers popping up.
SECU of Maryland’s move to bring its business lending operations in-house resulted in a return on investment in the range of 250 to 300 basis points.
As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
There are three broad credit card management options that carry their own advantages and considerations.
Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.
If you want to measure your website’s ROI, start tracking conversion instead of consumption.
In this Q&A, Cheryl Turner, contracts administrator at BCU, discusses how the credit union manages its vendor relationships — from how the credit union reviews vendors to best practices she’s gleaned during her time with BCU.
Credit unions pay good money for cutting-edge products and services. Here’s how they can avoid being shortchanged upon delivery.
Cost reductions, process efficiencies, and compliance comfort are some of the benefits of a holistic, vigorous new approach.
In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.
This week, CreditUnions.com features strategies and case studies from credit unions with robust vendor management processes.
After big fine on big bank, bureau’s blanket probe of credit union core processor NSF settings raises eyebrows and call for self-examination.
Regulators and legislators promise reform to skeptical audience, plus other observations from four days in DC.
How ORNL Federal Credit Union designed a vendor management system that is both centralized and departmentalized.
This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.
Core processing pundits say Temenos will be a worthy competitor in the U.S. credit union market. The Swiss company just bought Akcelerant, a long-established provider of ancillary solutions to several hundred credit unions.
IT security experts see attacks ranging from card breaches to HELOC account wire fraud in the year ahead. Some prevention tips are included.
Integrated mortgage disclosures top list of regulatory changes approved or under consideration in the year ahead.
Annual core processing market share guide raises questions. Answering them helps improve the process.
Credit unions need not fear EMV "liability shift day" but it's time to start thinking about when to leave magnetic stripes behind.
Good things come to those who don’t wait. Consultants see savings opportunity in core processing market.
Our 2015 Market Share Guide to Credit Union Core Processors dives deeper into the data than ever before, and provides new ways of looking at old challenges.
The annual Technology Priorities Survey from Callahan & Associates reveals how cooperatives are building better digital interactions with their membership, one click and tap at a time.
Calculating the true total cost of ownership is more complicated than it appears.
nCino CEO Pierre Naudé, winner of NACUSO’s Next Big Idea competition, talks his system, lending opportunities at credit unions, and cloud-based computing at financial institutions.
On-site coverage at BAI’s Payments Connect 2014.
Professionals from across the industry came together with Callahan & Associates to talk about lessons and strategies to build stronger credit union-vendor relationships.
Advice from two executives on making a card portfolio part of your core business.
Ongoing investments in processes, people, and technology ensure Heritage’s trip to the top
is a one-way ticket.
A Q&A With Rick Wieczorek, CEO of Mid-Atlantic Federal Credit Union.
Why credit unions are holding core technology providers to a new standard of innovation and engagement.
Although technology has changed substantially over the years, virtually all credit unions share some common requirements when it comes to their core processing provider.
A standardized set of specifications for the credit union industry will make product and service integration easier and less expensive.
Element Credit Union looks toward vendor partnership to better serve its members.
In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.
Justin Curcio, COO of Darden Employees Federal Credit Union, describes how credit unions can prepare for the technological challenges associated with a growing nationwide member base.
A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.
Redstone Federal Credit Union is reshaping the institution and adding direct revenue to the bottom line by adding core capabilities and hiring desirable developer talent.
Use data to find the right vendor partner for your credit union’s unique needs.
How to find your fit when one size doesn’t fit all.
Conduct quarterly internal audits to ensure your vendors are in compliance with regulations.
Providing 24/7/365 support is vital to member satisfaction and loyalty. Test
Best practices for ancilliary product selection and integration.
Seven key questions to consider when vetting potential vendors.
Best practices for reducing expenses, improving vendor performance, and achieving regulatory compliance.
A CUSO highlights best practices to keep the doors open and the resources flowing in times of crisis.
Village Credit Union invested in learning about another culture to attract a niche market.
Products and services drive organic growth and deeper relationships at United FCU.
As a realtor who has successfully worked with credit unions, here are some specific traits I look for in lending partners.
Look for shared values and a commitment to advocacy when selecting affinity card partnerships.
To establish a successful partnership with third-parties and other credit unions, cooperatives must know what areas to examine for potential alignment issues.
Are two brands better than one?
When it comes to securing card loyalty, the value created through adopting EMV puts credit unions at the top of the wallet.
How will your membership be banking in 2011 and beyond?
What can RDC do for your credit union?
Guthrie builds its brand on quality products and personal service.
One credit union renews its SEG focus to gain holistic relationships and a prosperous financial future.
One credit union's response to a Board's loss of appetite for borderline net worth.
Will force-placed insurance increase delinquency or predict it?
Five factors to help your credit union make the right data processing decision.
A strong agreement aligned with a clearly defined strategy preserves expectations, delivers predictable outcomes, and enhances results throughout the vendor relationship.
The right partnership makes a difference in whether your merger will reach its full potential, now as well as the projects waiting down the road.
Personal Finance Management tools benefit users and credit unions.
Home capture can have a positive impact on growth strategy.
Collections pratices are not a topic that credit unions typically get excited to talk about, but collections strategies are necessary especially in the recent economic downturn.
Is the thought of selecting a new system and a new vendor for your Conact Center causing sleepless nights?
Moving into 2009, "Vendor Supplied In-House" systems remain the most popular type of data processing system, both in terms of percentage of institutions and percentage of assets.
Choosing to replace your core data processing system in a strong economy requires careful thought and sue diligence; and with money tight, the stakes are even higher.
Technology, the way members use it, and the way they perceive it, is sensitive to a shifting economic environment.
Front-end image capture systems for branch, teller, merchat, home, ATM, and kiosk are available from lots of providers -- but who can you trust?
In a time of ever-present competition and changing member expectations, the focus on member service has never been greater.
Vendor management has become a hot topic over the past year as the risk associated with vendor relationships becomes increasingly apparent.
Five credit union technology experts from across the country share what's working, what is not, what might and why they think so.