This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Join SilverCloud Inc. for a discussion on how to kickstart the implementation of chatbots. We’ll cover the advantages, explore various use cases, and show you how to improve the member experience using chatbots in a painless and cost-effective manner.

Join Callahan & Associates and Charlie Allen, vice president of member experience at Christian Community Credit Union for a discussion about the cooperative's in-depth, process-level approach to improving the member experience.

Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for a discussion about how the credit union is leveraging robotic process automation (RPA) to improve the member experience.

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.