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Measuring Member Value

Callahan’s Return Of The Member (ROM) score provides a comprehensive scoring system of member value that looks beyond the traditional safety and soundness issues covered by NCUA’s CAMEL scoring. 

WEBINAR: How To Measure Member Value   






Learn more about Callahan’s ROM metric and which credit unions returned the most value as of fourth quarter 2016.

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Credit Union Case Studies

Make ROM Work For You

Many credit unions already use Callahan's Return Of The Member score to set goals and reward performance. Learn best practices straight from these Masters Of ROM. 

Read: How A Public Safety Credit Union Tops The Charts In Member Value

Read: The Role Of Member Value In Credit Union Success

What Is
Return of the Member (ROM)?

What is Return of the Member and why is it important? Read a full breakdown of this Callahan & Associates metric.

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Read Our ROM Collection

This collection examines how small institutions are succeeding at providing exceptional member value. 

Download Yours



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