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A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.
The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.
Laurie Flanders cleans up the reputation of "sales" by ensuring All In Federal Credit Union serves members as it works to meet goals.
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Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
Join Callahan & Associates and Clay Morgan, Listerhill's chief of staff operations, for a discussion about how the credit union is creating high-performing teams to provide a better experience for members.
The credit union’s new product development strategy brings new leaders with fresh perspectives to the forefront of strategic decision-making.
Listerhill Credit Union’s Forge Strategy sets the course for the next five years at the Alabama cooperative.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Takeaways from ALM First’s Financial Institute.
The NCUA’s new cybersecurity assessment tool is a handful, but there’s help at hand.
A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Annual auto loan growth was higher for credit unions in the Southeast than for the overall industry, yet charge-offs were lower than for other regions. In what other areas did these credit unions excel?
Why human experiences outweigh plastic tchotchkes every day of the week.
Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.
The venerable holiday savings plan still helps thousands save millions each year at credit unions across the land.
Listerhill Credit Union's marketing director, Chris Anderson, and Callahan & Associates discuss how the credit union re-defined their brand and educated employees at all levels on how they could have a positive impact on that effort.
Credit unions are seeing a generational shift in how money flows in and out of the institution, but it’s a process more than a pitfall.
Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.
Listerhill’s 2016 branding campaign introduced a new mission, vision, and values that underscore the credit union’s community impact.
CUNA's CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”
An Urban Institute presentation offers plenty for credit unions to move on.
Five ways credit unions decided whether to deploy or defer new technologies.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Callahan & Associates and Betsy Pruitt, online marketing manager at Redstone Credit Union, discuss how the cooperative's small marketing staff used email analytics and automation to help sell thousands of new checking accounts.
Listerhill Credit Union is among the financial institutions questioning the protective benefits of EMV and asking “what’s the rush?” to shift.
Redstone Federal Credit Union combines risk and reward in its counseling-lending program and casts a wary eye at proposed CFPB changes in short-term loan regs.
Listerhill Credit Union relies on regular conversation instead of yearly check-ins.
The Alabama credit union is developing a repertoire of live and virtual seminars.
How Redstone Credit Union’s small marketing staff used email analytics and automation to help sell thousands of new checking accounts.
How do credit unions in Alabama stack up against the nation?
Adding 3.1 million members over 12 months, credit unions report the highest ever membership. Here are some of the leaders in overall membership.
A dedicated team and executive oversight has allowed Listerhill Credit Union to open the floodgates to member business loan growth.
Listerhill Credit Union makes its home in a place where rock ‘n’ roll and hard work coexist.
Taking inspiration from popular culture and performance excellence training, this Alabama credit union has put together a living strategic plan for the next decade.
Listerhill Credit Union sees opportunity for loan and membership growth in Tennessee. But expanding from its single, merger-acquired location to a broader, contiguous footprint is a difficult play.
Bring a millennial into a credit union environment and the institution will survive for a day. But bring a credit union into a millennial environment and it will thrive for a lifetime.
Advisory roles are helping two credit unions engage millennial members.
In this Q&A, the CEO of Listerhill Credit Union discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.
Increased flexibility and leaner operations are just two reasons Birmingham’s Mutual Savings left its service bureau, but the move is not for everyone.
The first phase of NACHA’s plan to open new daily payment windows is now a year out and approaching fast.
Open ears, open doors, and a blank slate for new product design all helped Listerhill tailor its appeal to a young adult market.
Three credit unions, each with more than eight years of experience offering member insurance, provide insights into what has made their programs successful.
Today, 40% fewer credit unions offer member insurance than in 2011. That's an opportunity for credit unions to offer members a dependable product and peace of mind.
Community institutions are leading the big banks in rolling out apps for Apple and Android wrist gear.
How an Alabama credit union built a double bottom line one non-traditional mortgage at a time.
Asking applicants to submit videos as part of the interview process helps Listerhill Credit Union identify talent with the right mix of skills, personality, and professionalism.
Listerhill Credit Union reviews how video applications help it find the perfect applicants for a student branch.
Credit unions with niche portfolios offer advice to prospective lenders.
Equifax report buttresses evidence that subprime auto lending is opportunity for credit unions to do good while doing well.
The Alabama credit union increased ARM loans by 115% over last year.
Credit unions across the United States are capturing market and expanding branch networks.
A rigorous nine-month program at America’s First trains employees to become top-performing branch managers.
Surrounded by companies with generous benefits, Redstone leveraged an on-site clinic to attract talent and cut medical costs.
Army Aviation Center Federal Credit Union discusses its memberships need for EMV cards and the steps it took to satisfy those needs.
To find personable staff for a new campus branch, Listerhill asked applicants to submit videos that became a clever marketing tool.
How Legacy transformed an uninspiring product into a highly marketable Lifestyle Loan
There are two stumbling blocks to attracting recent college grads — they lack certain skills and don’t yet realize they want to work at a credit union.
These three far-sighted strategies can help remove roadblocks and provide a path to increased member business lending.
A social media CUSO launched by APCO Employees Credit Union ensures members have the information they want when they need it.
APCO Employees Credit Union keeps its operational edge through economic booms and busts.
What happens when the targeted market is out of your credit union’s reach? For Redstone Federal Credit Union, the solution was to start up a CUSO.
Redstone Federal Credit Union is reshaping the institution and adding direct revenue to the bottom line by adding core capabilities and hiring desirable developer talent.
The Alabama credit union was primed for a windfall of new members from the area's closing community banks.
A disconnect between credit union perception and credit union reality requires creative solutions.
Listerhill Credit Union seamlessly integrates its “Pick 5” program into a tier of community-oriented initiatives.
MAX Credit Union has numerous ways of working in the communities it serves, including sponsoring the Montgomery Biscuits, the area’s Minor League Baseball team.
Legacy FCU in Birmingham aggressively began positioning itself in the marketplace several years ago and now is reaping rewards.
Listerhill Credit Union does not miss a beat in getting back to serving members after NCUA's decision.