State

Arizona

By Marc Rapport | Aug. 9, 2021

Retiring CLO stays on to lead the cooperative’s new emphasis on credit union service organizations, including its own.

By Erik Payne | May 3, 2021

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

By Marc Rapport | March 8, 2021

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

 

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By Erik Payne | March 1, 2021

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Erik Payne | July 27, 2020

How has the financial audit changed since the beginning of the coronavirus pandemic? Four auditors and two credit unions weigh in.

By Marc Rapport | June 8, 2020

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport | May 11, 2020

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By William Hunt | Dec. 30, 2019

In Arizona, first mortgage balances and share draft penetration hit decade-plus highs.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.