State

Arizona

By Callahan & Associates, Inc. | April 10, 2019

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

By Callahan & Associates, Inc. | Feb. 21, 2019

Learn more about the key steps any organization can take to identify where it is now, build an action plan, and maintain its True North.

By Sharon Simpson | Jan. 14, 2019

In a tight labor market, credit unions find creative ways to attract talent.

 

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By Marc Rapport | Dec. 24, 2018

Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.

By Sharon Simpson | Dec. 17, 2018

In a changing economic environment, this guiding framework helps institutions determine where they want to go and how to get there.

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By E.C. Harrison | Oct. 22, 2018

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Erik Payne | Feb. 26, 2018

Why Desert Financial promoted its name change with a Super Bowl ad starring Alice Cooper.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | Dec. 4, 2017

Desert Schools limits paperwork and focuses on the future in selecting a new core processing partner.

By Callahan & Associates, Inc. | Nov. 8, 2017

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

By Marc Rapport | Sept. 25, 2017

OneAZ Credit Union’s “data lake” provides a single, comprehensive view of member relationships.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Marc Rapport | March 27, 2017

Multi-factor authentication might one day skip the user name-password option.

By Marc Rapport | Jan. 2, 2017

Credit unions used creative ways to serve new markets and members throughout 2016, and they survived the first year of some dramatic document changes.

By Marc Rapport | Dec. 20, 2016

Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.

By Erik Payne | Nov. 21, 2016

Credit unions in Texas, Tennessee, and Arizona share pricing structures and best practices for relationship-based loan products.

By Erik Payne | Oct. 31, 2016

Funds from an FHLB program helps TruWest Credit Union put members into affordable homes.

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Aug. 29, 2016

Seven core cultural beliefs at Vantage West Credit Union shapes a future of "deliberate success."

By Erik Payne | Aug. 1, 2016

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.

By Erik Payne | July 7, 2016

The Arizona-based institution set up a hashtag to drive awareness and donations to the cause.

By E.C. Harrison | May 3, 2016

Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.

By Marc Rapport | April 11, 2016

Two credit unions in Arizona and Iowa pare down redundancies and add efficiencies by taking a hard look at their documents.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Marc Rapport | Feb. 22, 2016

Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in the system.

By Sharon Simpson | Oct. 28, 2015

Members of this Grand Canyon State cooperative are giving new identity authentication options the thumbs-up.

By Marc Rapport | Oct. 15, 2015

A panel at BAI Retail Delivery focused on “turning lemons into lemonade” with a culture shift that makes compliance a customer service imperative.

By Aaron Pugh | Aug. 10, 2015

How Arizona’s largest credit union acquires top talent for its professional, management, and senior leadership roles.

By Janet Lee | April 13, 2015

Marketing expenses, measurable goals, and more in this Graphic Of The Week.

By Callahan & Associates | Jan. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Oct. 27, 2014

Four lessons about how to launch and market mobile apps to the next generation.

By Erik Payne | Oct. 13, 2014

Desert Schools’ monthly branching scorecard is an example for other credit unions to follow.

By Aaron Pugh | Jan. 6, 2014

Dealer aggregation and loan discounts draw auto activity for a Phoenix credit union.

By Erik Payne | Oct. 28, 2013

With the extension of the federal government’s HARP deadline, credit unions like Desert Schools are continuing to find refinancing success.

By Andrew Bolton | Sept. 30, 2013

By Janet Lee | Aug. 9, 2013

By Alix Patterson | Aug. 8, 2013

By Aaron Pugh | April 22, 2013

Members who more readily accept new self-service options are a market segment worth cultivating.

By Brooke C. Stoddard | Jan. 28, 2013

The Arizona-based credit union expands its back office and looks past HARP and refinances to achieve even greater success in 2013.

By Alix Patterson | Dec. 21, 2012

By Alix Patterson | Dec. 19, 2012

By Melissa Forsyth | Aug. 27, 2012

Gary Bram, vice president of marketing at Vantage West Credit Union, talks about the credit union's partnership with the University of Arizona and the head football coach's celebrity endorsement.

By Rebecca McClay | Aug. 23, 2012

Vantage West Credit Union shores up its premium checking accounts with a little help from a university head football coach.

By Aaron Pugh | April 16, 2012

A Southwestern credit union’s long-term wellness program revitalizes employees and contributes dollars to the balance sheet.

By Rebecca McClay | Dec. 19, 2011

As loan growth declines in the majority of Arizona's financial co-ops, one little credit union is bucking the trend.

By TransUnion | Dec. 12, 2011

Credit unions can cautiously plan for a drop in late payments on home loans and credit cards by mid-2012, but not before a slight uptick.

By Callahan & Associates | Dec. 1, 2011

In this article, an experienced Realtor reflects on what a credit union in the Phoenix Valley does in a troubled real estate market to support the community.

By | Oct. 13, 2011

Bryan Nielsen of Arizona State Credit Union explains how the credit union found a fit in a non-traditional location.

By Rebecca McClay | Oct. 1, 2011

Vantage West Credit Union shores up its premium checking accounts with a little help from a university head football coach.

By Andrew Bolton | May 23, 2011

Credit unions in the Grand Canyon State are saving members’ homes and earning positive net income.

By Chip Filson | Jan. 24, 2011

Desert Schools FCU manages foreclosures and competes at the extreme end of the real estate value chain.

By Lydia Cole | Aug. 23, 2010

The state’s credit unions posted a pre-stabilization expense ROA of 0.15%, the first positive return since December 2007.

By Callahan & Associates | July 1, 2010

The passage of the Durbin Amendment likely will give big merchants the power to dictate consumer finance, just as they did in the 1950s.

By Brooke C. Stoddard | April 1, 2010

Arizona State Credit Union CEO, Dave Doss talks about how the credit union saw trouble in 2008 and in turn began to tighten its belt early.