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Patelco is revving up robotic processes to improve its mortgage document flow without replacing people.
A California credit union partners with local businesses and earns positive guilt by association.
Texas and DC credit union managers share how culture and flexibility help them hire in a competitive market.
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Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement.
Patelco Credit Union’s small-dollar loan doubles down on financial wellness principles by helping members with low or no credit improve their financial station.
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.
Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.