State

Florida

By Marc Rapport | Nov. 12, 2018

The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.

By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

 

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By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Erik Payne | Aug. 15, 2018

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

By Marc Rapport | May 28, 2018

How 121 Financial’s own members serve as a catalyst for business lending and services growth at the Florida cooperative.

By Erik Payne | April 16, 2018

Inspired by Zappos, First Commerce offers new hires cold hard cash to quit their jobs and find a new one.

By Aman Johal | April 16, 2018

Annual auto loan growth was higher for credit unions in the Southeast than for the overall industry, yet charge-offs were lower than for other regions. In what other areas did these credit unions excel?

By Erik Payne | Oct. 23, 2017

How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.