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Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
Five industry leaders share how they keep innovation at the forefront in a challenging, changing environment.
Five credit unions shares insights from their Paycheck Protection Program efforts.
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When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.
John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.
Annual auto loan growth was higher for credit unions in the Southeast than for the overall industry, yet charge-offs were lower than for other regions. In what other areas did these credit unions excel?
The right competitive intelligence to drive objective branching decisions is just a click away.
Though it’ll be a nail biter.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Which credit unions lead the industry in mortgage production growth? Find out in this Callahan & Associates leader table.
What credit unions top the charts for employee payout? Find out in this Callahan & Associates leader table.
From “intentional communications” to identifying top intern prospects — and even heading off internal fraudsters — the “people helping people” strategy begins in the home (office.)
Atlanta credit union Georgia’s Own works across channels to better serve employees and — in turn — better serve members.
A 53% year-over-year increase in auto loans underpins strong lending performance at the Georgia credit union.
Senior managers at the Atlanta credit union identify business opportunities and earn valuable staff face time through secondary, in-branch offices.
The strong growth in the auto portfolio drives gains in first quarter consumer lending for America’s credit unions.
Emerging technology is addressing back-end automation and front-end security within the credit union walls.
Whether they substitute or augment your dealer relationships, car buying services can help support targeted strategies.
Payment holidays are popular for auto loans, but credit unions don’t want borrowers to get hooked on the privilege.
Rising rates have stifled mortgage originations at the national level. But which states are bucking that trend?
Georgia-based Associated Credit Union helps consumers understand auto loans and sensible rates.
Credit unions are using resources such as GPS tracking devices and starter-interrupt systems to help members with low credit scores and questionable histories purchase cars.
Training front-line staff to think like underwriters and advocate on a member’s behalf can help credit unions catch missed lending opportunities.
A Georgia credit union encourages critical thinking to expose flaws in processes and procedures.
A Q&A with Amy Perez, assistant vice president of retail lending at Grow Financial Credit Union.
Park Community demonstrates the value of strategically exiting a region, but only after leaving membership in good hands.
Learn how the Georgia credit union evaluated an opportunity to acquire two branches and introduce itself to new members.
Some credit unions that catered to U.S. Postal Service employees are reaching out to the broader community.
One Georgia credit union uses data and specialized loan product to understand and entice prospective homebuyers.