State

Illinois

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport | April 13, 2020

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

 

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By Marc Rapport | March 18, 2020

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

By Marc Rapport | March 1, 2020

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

By Erik Payne | Jan. 28, 2020

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Marc Rapport | Dec. 9, 2019

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.