The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

Counselors adapt to pandemic restrictions as the Chicago credit union expands its HUD-funded housing counseling program.

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.

Formalizing a process improvement program has helped IAA Credit Union develop employees and improve efficiency.

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.