Ann McMillian leads the charge to improve member and enterprise financial wellness at IH Mississippi Valley Credit Union.

Six credit unions talk about their strategies to offer members an annual payback while still ensuring adequate coverage in loan loss accounts.

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

An English major uses business analytics to help develop strategy at CEFCU.

The CEO of Great Lakes Credit Union offers lessons on pandemic response, silver linings, and the foundation of credit union success.

2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.

Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.