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There’s wisdom in the crowd, but it’s up to credit unions to start the discussion.
The entire staff at Neighbors FCU takes ownership of strategic planning, but the credit union must respect that ownership by directly addressing discontent over chosen initiatives.
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A branch transfer in Louisiana benefits all parties and creates a place for members uprooted by Katrina.
A network of credit unions sharing operations can better help a member through a disaster.
Reach out to other credit unions in times of distress. They’ll respond to your call for help.
Offer many ways for your members to securely communicate their problems to you following a natural disaster.
Plan to ensure your employees are well cared for during a disaster so that they can take care of your members.
Louisiana’s Greater New Orleans FCU and Neighbors FCU think through their crisis plans carefully.
Credit unions should have satellite phones, hard copies of staff phone numbers, and a remote processing center in their emergency tool kit.