State

Massachusetts

By Marc Rapport | Oct. 25, 2021

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.

By Marc Rapport | June 7, 2021

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and update an old sales model.

By Erik Payne | May 17, 2021

The CEO of Leominster Credit Union talks about her first six months on the job and how her background in HR influences her management style.

 

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By Marc Rapport | April 26, 2021

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport | April 19, 2021

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Callahan & Associates, Inc. | Jan. 26, 2021

Join Callahan & Associates and Jane Fontaine, AVP for HR and Training for Digital Federal Credit Union for a discussion about how DCU moved the in-person job fair online, making way for the future of credit union recruitment.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Marc Rapport | July 6, 2020

CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.