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Greylock FCU connects with staff members to address work/life balance and member service.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
Join Callahan & Associates and Jane Fontaine, AVP for HR and Training for Digital Federal Credit Union for a discussion about how DCU moved the in-person job fair online, making way for the future of credit union recruitment.
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DCU has moved the in-person job fair online, making way for the future of credit union recruitment.
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
Credit unions help members and their communities every day of the year. Some of their more innovative offers are especially relevant during a time of heightened need.
DCU’s Project Finance aims to show members what their money can do, not what it did.
Loan participations are a proven way to address liquidity concerns and add some income. They can also be complicated, but there’s help.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Three guiding principles at Digital FCU has helped the Massachusetts credit union become one of the largest, and most influential, in the industry.
How the responsibilities and career paths of the DCU senior team have evolved through the years …sometimes in surprising or unexpected ways.
Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.
Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.
The Quick Loan from Digital FCU offers a lifeline when members have more month than paycheck.
At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.
For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.
Join Callahan & Associates and Cassandra Stoddard, assistant vice president for enterprise analytics at Workers Credit Union, for an interactive discussion of how credit unions can use data to visualize a better tomorrow.
How three very different credit unions are collaborating with their communities for better business development.
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
Callahan data confirms a resounding victory for the Los Angeles Rams.
The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.
Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
How two credit unions are adjusting their strategies to serve members and the cooperative.
On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Homebuying can be scary. Jeanne D’Arc’s housewarming parties help members cut loose and celebrate a new stage of life.
Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.
Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.
How Jeanne D’Arc makes a difference to those it serves.
Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.
The average member relationship surpassed $18,000 for credit unions in the New England states. In what other areas do these cooperatives excel?
This Bay State cooperative listens to and acts on employee feedback. And its staff knows it.
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Callahan data confirms this is where the Patriots dynasty ends.
Interest on loans drive the income train, but other revenue streams are steaming along.
Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.
When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator examinations.
Though it’ll be a nail biter.
Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.
The regulator’s move may be first step of more relief to come.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.
Improving processes and building relationships with regulators are two ways credit unions can ease compliance pain.
The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.
For April Fools’ 2016, CreditUnions.com looks at funny credit union-celebrity relationships that make too much sense.
These credit unions are moving the needle on SBA lending, ensuring small businesses get the financing they need to flourish.
Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.
The focus of Massachusetts-based DCU is squarely on streamlining the loan application process. Here are a few ways the credit union is leading the way in mortgage and consumer lending.
What are credit unions doing to better serve members during the auto-buying process?
How a Massachusetts credit union urges its community to get out the vote to shed light on local nonprofits.
Adding 3.1 million members over 12 months, credit unions report the highest ever membership. Here are some of the leaders in overall membership.
Why three credit unions are turning to team-based learning to develop current and future leaders.
Workers’ Credit Union started its patronage dividend in 2013. In 2015, it wants to give back $3 million to its membership. Here’s how.
Being able to make hay with big data is just the beginning for credit unions that turn to experts.
How two credit unions developed successful niche mortgage products to satisfy the needs of their memberships.
A try-before-you-buy fellowship program allows DCU to assess the value of new legal resources.
Digital Federal Credit Union has been building member loyalty with direct deposit early paydays.
Deflating news to Patriots partisans: Callahan data points to Seahawks triumph.
Incubators and other like-minded organizations help credit unions connect with entrepreneurs and new business.
How three credit unions are using creative home equity lending programs to defy a national trend.
Three startups find a niche making business loans, but how much competition are they for credit unions?
After partnering with the Federal Home Loan Bank of Boston, Grafton Suburban discovered that first mortgage applicants who qualified for grants were hard to find.
To draw on a home equity line of credit, Hanscom Federal members can use a credit card and lock in rates for portions of the loan.
Credit unions are making plans to roll out new credit cards with EMV chip technology in advance of the shift of fraud liability in 2015.
MIT FCU mines mutual opportunities within its select community.
By investing in key employees and forward-looking products during the recession, Workers’ Credit Union laid the groundwork for its current success.
Digital FCU’s VP of information systems discusses the technology that allows members to conduct business from anywhere in the country.
Recognition and appreciation helps a credit union attract responsible, committed directors.
GFA pioneers a new branch model designed to shift the emphasis from transactions to sales.
Credit unions use informal networks to share best practices and resources to better serve their members.
2013 Beige Book Responses
By following up with a personalized phone call, Hanscom Federal Credit Union builds a more profitable relationship with members who join through remote channels.
Hanscom Federal turned to outbound calling to onboard members but uncovered a primary channel for loan growth along the way.
IC FCU’s promotions take advantage of a recent craze for all things Zombie.
Credit unions that take on the risk of direct auto lending can work closely with members to establish safe, long-lasting relationship, says Grafton Suburban Credit Union’s CEO.
As an early adopter, Workers' Credit Union builds on more than 10 years of successful online services.
Mark Cochran talks about Jeanne D'Arc success and how they worked through the financial crisis after replacing a long-standing, retiring CEO in 2007.
As an early adopter, Workers' Credit Union builds on 10 years of successful online services.
HarborOne raises the bar for in-school financial education.
In March 2008, Digital Federal Credit Union ($4.5B, Marlborough, MA) launched a remote deposit capture service for members which has significantly increased their number of deposits.