State

Michigan

By Erik Payne | June 7, 2021

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?

By Marc Rapport | May 17, 2021

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

 

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By Erik Payne | March 1, 2021

Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.

By Marc Rapport | March 1, 2021

A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.

By Marc Rapport | Feb. 8, 2021

The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.

By E.C. Harrison | Jan. 25, 2021

Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.

By Marc Rapport | Jan. 25, 2021

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

By Marc Rapport | Jan. 18, 2021

“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.

By Marc Rapport | Jan. 4, 2021

A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.