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Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?
Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.
The pandemic has changed the way Americans use cards. That behavior might never be the same.
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Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.
Backed by a changing FOM and new BOD, One Detroit Credit Union targets programs to bring hope to Detroit’s abandoned neighborhoods.
Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.
“Mini-CFOs” embedded across United FCU provide guidance to department leaders while gaining additional expertise of their own.
A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.