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As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back office going.
How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?
A three-headed leadership group manages MSUFCU’s digital team.
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The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?
Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.
The pandemic has changed the way Americans use cards. That behavior might never be the same.
Taking better care of employees and increasing engagement after a difficult 2020 is on the minds of many credit union professionals. Four leaders share how they are building productive, happy teams.
A new director at United FCU brings a transparent, holistic approach to benefits and compensation to the Michigan cooperative.
The mid-Michigan credit union is refining hiring practices and tapping employees to help build a workplace where people feel included and heard.