State

Michigan

By Marc Rapport | Nov. 23, 2020

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Marc Rapport | Nov. 2, 2020

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Marc Rapport | Sept. 28, 2020

Employees can bring their kindergarten through eighth grade students to work at the credit union’s headquarters.

By Marc Rapport | Sept. 14, 2020

How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.

By Erik Payne | Aug. 24, 2020

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Erik Payne | June 8, 2020

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Rebecca Wessler | March 30, 2020

In the face of a crisis, credit union employees step up to support vulnerable members and communities. Sometimes, they need a helping hand, too.

By Marc Rapport | March 16, 2020

BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler | Dec. 23, 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By E.C. Harrison | Dec. 9, 2019

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Marc Rapport | Nov. 11, 2019

The Michigan credit union treats microloan borrowers as people, not corporations, and links up with local and state economic developers to go beyond lending.

By Marc Rapport | Nov. 4, 2019

The Michigan credit union relies on experience and commitment to help small- business owners achieve their dreams.

By Erik Payne | Oct. 30, 2019

MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.

By Marc Rapport | Oct. 21, 2019

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

By Erik Payne | Oct. 15, 2019

There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Erik Payne | Sept. 23, 2019

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Jennifer Davis | Sept. 16, 2019

Small improvements can add up to big value for credit union products and services.

By Erik Payne | Aug. 19, 2019

A new name and a new leader at the helm have helped Arbor Financial Credit Union post double-digit growth in core performance areas. What’s next for the Michigan cooperative?

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Erik Payne | April 1, 2019

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

By Erik Payne | April 1, 2019

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Erik Payne | April 1, 2019

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport | Feb. 11, 2019

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Marc Rapport | Dec. 31, 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Nov. 5, 2018

How a piece of physical collateral educated members on the benefits of digital wallets and increased card usage at the same time.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Marc Rapport | July 9, 2018

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Erik Payne | June 11, 2018

New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.

By Sharon Simpson | June 11, 2018

As more credit unions opt to expand their operations via bank acquisitions, best practices and solid advice emerge.

By Marc Rapport | May 7, 2018

Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.

By Samantha Cristobal | April 9, 2018

The average member relationship surpassed $18,000 for credit unions in the New England states. In what other areas do these cooperatives excel?

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Marc Rapport | March 7, 2018

At Community Choice Credit Union, a four-person committee evaluates vendor relationships.

By Marc Rapport | Feb. 26, 2018

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Marc Rapport | Feb. 5, 2018

Community Choice Credit Union kept lending while the economy tanked and now is riding a new wave of MBL activity.

By Erik Payne | Sept. 18, 2017

MSUFCU looks inward to identify sticky products and save members millions.

By Erik Payne | Sept. 11, 2017

Branch design. Added security. Multiple touch points. Financial Horizons and Lake Trust share tricks to navigate on-demand card programs.

By Marc Rapport | Sept. 4, 2017

American 1 Credit Union provides a template for raising awareness and working with others to protect members and its own coffers.

By Erik Payne | Sept. 4, 2017

BECU and MSUFCU provide lessons in communication and expectation.

By Erik Payne | May 22, 2017

Community Choice has given back more than $6 million in credits and rebates in four years and is the primary financial institution for nearly 70% of members.

By Ian Melhorn | April 28, 2017

University of Michigan CU sees notable growth following completion of branch upgrades and generous community initiatives.

By Sharon Simpson | April 17, 2017

Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Erik Payne | March 20, 2017

How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.

By Erik Payne | Jan. 16, 2017

Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Michelle Parker | Dec. 19, 2016

A surge in deposits helps prepare the books for interest rate increases.

By Erik Payne | Dec. 1, 2016

How back-to-basics lending, a brick-and-mortar presence, and a forward-thinking approach to business underpin growth for a suburban Detroit credit union.

By Michelle Parker | Oct. 10, 2016

How do credit unions in the Buckeye State stack up against regional peers?

By Marc Rapport | Sept. 19, 2016

Michigan’s Genisys Credit Union meets member needs while boosting its bottom line.

By Marc Rapport | Aug. 1, 2016

White-labeled app offers combine local and national coupons, drawing business right out of the gate at Frankenmuth and MidUSA credit unions.

By Callahan & Associates | June 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | May 30, 2016

To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.

By Erik Payne | May 30, 2016

Michigan State University FCU’s new Financial Innovation and Education Center promises to introduce a new generation to the credit union industry.

By Marc Rapport | April 4, 2016

The experience of two credit unions shows prepping early for the TILA-RESPA Integrated Disclosure form changes paid off.

By Stephanie Clark | April 4, 2016

Which credit unions lead the industry in mortgage production growth? Find out in this Callahan & Associates leader table.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | March 30, 2016

Cooperatives across the land are continuing the tradition of offering tax preparation services for free this year, and if a member gets a little financial wellness help along the way as April 15 nears, all the better.

By Erik Payne | March 28, 2016

Grab the attention of existing members and bring them back into the credit union fold with a re-boarding initiative.

By Liz Furman | March 21, 2016

Which financial cooperatives are maximizing non-interest income without raising service fees for members? Find out in this Callahan leader table.

By Sam Taft | March 21, 2016

Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.

By Marc Rapport | March 7, 2016

Two credit unions share how they get to “yes” on loan applications, regardless of who makes the call.

By Marc Rapport | Jan. 11, 2016

How a Michigan credit union works with college millennials and veteran CUSO staff members alike.

By Sharon Simpson | Jan. 11, 2016

Advisory roles are helping two credit unions engage millennial members.

By Sharon Simpson | Oct. 19, 2015

Why Lake Trust Credit Union ditched surveys and embraced open communication.

By Janet Lee | Oct. 15, 2015

The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.

By Erik Payne | Sept. 7, 2015

LAFCU implemented interactive teller machines nearly three years ago. How did the Michigan cooperative encourage members and employees to adopt this new technology?

By E.C. Harrison | Aug. 10, 2015

Leadership programs at credit unions and other companies nationwide support growth initiatives, changing cultures, and multi-generational workplaces.

By Erik Payne | Aug. 3, 2015

Stronger credit union-auto dealer partnerships can save members money and strengthen an institution’s bottom line.

By Erik Payne | June 29, 2015

First United Credit Union offers insight into how to maximize the benefits of shared staffing.

By Janet Lee | May 21, 2015

The Michigan credit union posted 35% annual loan growth in first quarter 2015.

By Marc Rapport | May 11, 2015

Credit union merger veterans share their experience and best practices for merging core processing systems and people.

By Susan Levi Wallach | May 11, 2015

The formation of Lake Trust Credit Union in 2010 presented challenges and opportunities in seamlessly integrating the upper tiers of credit union management.

By Callahan & Associates | May 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

By Aaron Pugh | April 6, 2015

Credit unions are alleviating pain points throughout the home-buying process.

By Marc Rapport | March 16, 2015

A first adopter and two other leaders explain the best ways to deploy security-laden chip cards as the liability shift nears.

By Marc Rapport | March 16, 2015

How Preferred Credit Union used a one-two punch of high-tech segmenting and low-tech mailing to double its debit ROI.

By Marc Rapport | March 2, 2015

Emerging technology is addressing back-end automation and front-end security within the credit union walls.

By Marc Rapport | Feb. 13, 2015

Industry preparing RBC commentary as NCUA rolls out annual regulatory review list with more to consider, and a deadline in August.

By Callahan & Associates | Jan. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | Nov. 17, 2014

Honor Credit Union formed an independent executive team to build on the knowledge of merged staff members and succeed in a new market.

By Drew Grossman | Oct. 20, 2014

Over the past four summers, Community Financial has awarded nearly one-quarter of $1 million in $1,000 increments to member-chosen organizations.

By Andrew Bolton | Oct. 13, 2014

Credit unions across the United States are capturing market and expanding branch networks.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | July 28, 2014

A new headquarters is helping Lake Trust FCU establish a culture of innovation and collaboration.

By Callahan & Associates | July 24, 2014

HarborLight Credit Union talks about running a youth advisory board to lower the average age of its membership.

By Jay Johnson | April 14, 2014

How to re-examine traditional benchmarking metrics and truly tell the credit union’s story.

By Erik Payne | March 3, 2014

How Randolph-Brooks and Lake Trust turn approved loans into funded ones.

By Alix Patterson | Nov. 6, 2013

By Alix Patterson | Sept. 11, 2013

By Alix Patterson | Sept. 5, 2013

By Drew Grossman | July 8, 2013

Lake Trust Credit Union is the first to offer the MasterPass by MasterCard mobile wallet platform.

By Alix Patterson | July 1, 2013

Give employees the knowledge they need to think and act like the business partners they are.

By Drew Grossman | June 10, 2013

A foundation created by Community Choice Credit Union encourages local high school students to attend college in Michigan and give back to their communities even after graduation.

By Aaron Pugh | May 6, 2013

Lake Michigan Credit Union partners with other lenders and an HGTV star to take the top spot in regional market share.

Feature
Region 7

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

Feature
Region 9

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Yun Ma | March 11, 2013

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

By Callahan & Associates | March 4, 2013

Bill Lawton, President & CEO with Community Financial Credit Union, shares what he believes has led to his credit union achieving a 109% loan to share ratio.

By Bill Lawton | Jan. 31, 2013

By Michael Emancipator | Jan. 14, 2013

Credit unions that build networks with to their peers can more easily tackle regulatory challenges.

By Rebecca McClay | Oct. 15, 2012

Credit unions boost entrepreneurialism through filling the demand for small business loans.

By Aaron Pugh | Oct. 1, 2012

Michigan State University FCU invests in entrepreneurs to retain young membership and jump-start community businesses.

By Brooke C. Stoddard | Aug. 25, 2012

The credit union charter saved an ailing Indiana bank, retained local ownership, and assuaged community concerns regarding employment and sustainability.

By Bailey Reutzel | Aug. 13, 2012

The Minnesota-based credit union uses peer comparisons to pinpoint strengths and weaknesses for developing strategy.

By Andrew Bolton | July 2, 2012

Credit unions receive a boost from improvements in states’ economies, but they can also drive that growth.

By Rebecca McClay | June 11, 2012

Credit unions catering to Ukrainian Americans are finding their footing in lending while reducing delinquency.

By Rebecca McClay | May 28, 2012

Save your members from foreclosure and bankruptcy by connecting them with state assistance.

By Rebecca McClay | May 7, 2012

Credit unions are integrating branches into schools as a way to connect with the community.

By Aaron Pugh | Dec. 19, 2011

United Federal Credit Union shares its vision for the future.

By Aaron Pugh | Dec. 13, 2011

How culture impacts collection success at United Federal Credit Union.

By Brooke C. Stoddard | Dec. 5, 2011

Lake Trust Credit Union uses the Carver Policy Governance model in its strategic planning, which tasks the CEO with interpreting the Board’s goals and putting the staff to work on achieving them.

By Aaron Pugh | Dec. 5, 2011

Expertise gleaned from past expansions led to a regional leadership model at United.

By Aaron Pugh | Nov. 28, 2011

United Federal Credit Union has embraced instant issuance for today and is well prepared for the next round of card development.

By Aaron Pugh | Nov. 21, 2011

United Federal Credit Union offers multiple real estate products to seek out points of strength in the various communities it serves.

By Aaron Pugh | Nov. 14, 2011

United brings new opportunities to business owners across the nation, while maintaining its local advantage.

By | Nov. 9, 2011

Kellogg Community Credit Union’s Linda Kellogg shares how the credit union communicates to potential members in the community.

By Aaron Pugh | Nov. 8, 2011

United Federal Credit Union increased core capabilities to keep cutting edge online channels sharp.

By Aaron Pugh | Oct. 31, 2011

United Federal Credit Union eyes markets with potential as it expands into several states.

By Aaron Pugh | Oct. 17, 2011

United Federal Credit Union embraces the lesson of its history to plot a solid course for the future.

By Aaron Pugh | Oct. 10, 2011

Check out on-site interviews with United Federal Credit Union, a $1.3B powerhouse that serves markets in five states and membership across the nation. Learn about its strategies for growth and best practices to preserve local perspective in an expanding marketplace.

By Aaron Pugh | Oct. 3, 2011

United is committed to a standard of community involvement, whether it’s down the street or across state lines.

By | Sept. 19, 2011

Scott Sylvester, COO of Consumer Credit Union, discusses how the cooperative keeps up with technology trends.

By Aaron Pugh | Sept. 5, 2011

Products and services drive organic growth and deeper relationships at United FCU.

By Lydia Cole | Sept. 5, 2011

A post-merger financial analysis of United Federal Credit Union.

By Aaron Pugh | Sept. 5, 2011

A Michigan-based institution walks the line between local appeal and national opportunity.

By Aaron Pugh | July 2, 2011

Credit unions with a local commitment and a national eye can learn a lot from United Federal's example of growth.

By Brooke C. Stoddard | Jan. 1, 2011

Demanding times have increased the need for information and training.

Feature
The Paper Caper

By Aaron Pugh | Dec. 23, 2010

Convert paper statement diehards to eStatements without breaking budget.

By Rebecca Wessler | Jan. 1, 2010

Michigan's prize-linked savings program puts members on a revolutionary road.

By Callahan & Associates | July 1, 2009

United FCU ($901M, St. Joseph, MI) is successfully reaching out to thousands of members and potential members by working with a local talk show radio host.

By Callahan & Associates | Jan. 1, 1999

Our planning process for 1999 really began in 1997 as the board and management saw a revenue gap starting to widen. Our members are expecting more and paying less. We have seen our margin shrink 20% in the last 5 years from 544 bp to 435 bp while we have continued to respond to member needs by adding components to our delivery system. Internet home banking, debit cards, more ATM locations, all without surcharges, have been added for member convenience. Not only do our members have an enhanced delivery system, they pay no additional charge or fees for these new services.

By Callahan & Associates | Oct. 1, 1997

About two years ago Lansing built a new minor league baseball park, and State Employees Credit Union obtained an exclusive contract for ATM services there. The manager of the park had been affiliated with a Jacksonville, Fla., ball club that issued the highly successful disposable card series. But our interest was in a rechargeable card for our members instead of a disposable card. We worked with MagicLine, our regional ATM switch, on developing a proposal. As it turned out, the Lansing ballpark