Join Corey Rupp, chief lending officer for Affinity Plus Federal Credit Union ($2.6B, Saint Paul, MN), for a discussion about how the credit union is offering members "curbside closings" for mortgages and what other enhanced services may be on the horizon.

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.

Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

Join Callahan & Associates and Maha Brauch for an interactive discussion about the steps Affinity Plus took to build a next-generation digital banking experience for its members.

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.