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Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.
2020 was a complicated year. But it offered plenty of lessons for leaders and has set the stage for an important 2021.
The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.
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Virtual sessions heavy on professional support as well as entertainment helps to build authentic relationships at five credit unions across the United States.
Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.
Listening, then acting, has helped the big Minnesota credit union respond to the protests in its hometown.
Which credit unions led the nation in the number of Paycheck Protection Program loans funded?
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.
Which credit unions led their states in the number of Paycheck Protection Program loans funded?
Join Corey Rupp, chief lending officer for Affinity Plus Federal Credit Union ($2.6B, Saint Paul, MN), for a discussion about how the credit union is offering members "curbside closings" for mortgages and what other enhanced services may be on the horizon.
The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.
The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.
Affinity Plus FCU offers curbside closings so members can refinance or purchase homes during the coronavirus pandemic.
Wings Financial Credit Union’s Employee Pandemic Fund provides financial assistance to those affected by the coronavirus.
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
Wings Financial’s member engagement score leverages modern methods to answer an age-old question.
Join Callahan & Associates and Maha Brauch for an interactive discussion about the steps Affinity Plus took to build a next-generation digital banking experience for its members.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Five ways credit unions are making it easier for members to conduct their financial business and live their lives.
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.
In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.
Credit union senior managers dish on what they’ve learned, and unlearned, from their transition to cooperative financial services.
Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.
Firefly Federal Credit Union’s local partnership helps members attain credit worthiness.
Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.
An internal program at Wings Financial builds serious data skills for interested employees.
An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.
Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.
A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.
New economic realities pushed SouthPoint Financial to expand into other segments of its loan portfolio. Here’s how it handled the exponential growth that followed.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
When SouthPoint Financial opened several new locations in an expanded field of membership, it took the opportunity to update its branching strategy to reflect the needs of a new era.
The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.
How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.
The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.
The regulator’s move may be first step of more relief to come.
This Minnesota credit union mixes marketing and message to revive relationships.
Bipartisan support erases party lines for credit union advocates for regulatory relief.
Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.
How a CEO change gave St. Cloud Federal Credit Union license to make a meaningful change.
In early 2015, the Minnesota credit union tapped retail branch staff to make cross-selling calls and build member relationships.
TopLine Federal Credit Union shares lessons learned and best practices for building a 501(c)(3) affiliate.
Careful underwriting, default insurance, and other best practices are helping credit unions beat national loan default rates and introduce bundled products that create lifetime relationships with college grads.
Wings Financial’s triple-digit annual increase in first mortgage originations is a guiding force in the North Star State.
Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.
How TruStone Financial’s tiered pricing matrix facilitates instant loan decisions for autos and recreational vehicles.
The $6 billion credit union’s turnkey loan participation model helps two small credit unions get back in the cards game.
Three tips from Lake State on how to enter a new market.
This northern Minnesota financial co-op boosted its consumer lending almost four times higher in the first nine months of 2014.
The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.
Seeman talks about income, tight margins, and how to remain competitive in a low interest rate environment.
Devasir's goal at SPIRE is to make things efficient. To accomplish that the credit union plans to bring new technology directly to members.
Schrader oversees everything from loan volume production to compliance, loan-loss, delinquency, and collection. Here he shares the credit union's consumer lending goals and its strategy for reaching them.
Though new to the institution, Sandy has become an integral part of the marketing team. Here he discusses his role in the marketing strategy at SPIRE and the importance of advancing technology, but remaining member focused.
Stoltz shares the history of SPIRE as well as the keys to success in his role as CEO and president.
Minnesota’s SPIRE FCU ran a tight operation to survive the recession. And when the economy turned around, the credit union had a plan in place to take its financials, its members, and its community to new heights.
SPIRE’s expansive strategic planning process ensures that the right people, processes, and technology never fall through the cracks.
SPIRE FCU is diversifying its income streams and investing in core competencies to succeed in today’s competitive lending environment.
SPIRE FCU got residents of the Twin Cities to fall in love with its brand. Here’s how you can do the same.
There’s wisdom in the crowd, but it’s up to credit unions to start the discussion.
When it comes to high-impact marketing campaigns, this Minnesota credit union uses sports-related brands to maximize its dollar spend.
A Minnesota credit union relies on its board’s diversity and desire for education to enhance its performance.
An externship program at TopLine Federal Credit Union teaches students and educators about the essential skills needed to excel in business.
This credit union knows how to make the best of hard times and capitalize on good ones.
2013 Beige Book Responses
In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.
Versatile employees with critical-thinking skills wear many hats to streamline customer service at branches.
An emphasis on cross-training, experience, and culture can make branch employees more productive and branch networks more fruitful.
The Minnesota-based credit union uses peer comparisons to pinpoint strengths and weaknesses for developing strategy.
Affinity Plus Federal Credit Union in Minnesota shares the employee innovation initiative program which started in 2011.
A new take on innovation puts employees in control of everything from fixing glitches to building branches.
Marnie Perfetti, Mid-Minnesota Federal Credit Union shares the credit union's food drive and community outreach.
Co-ops like Affinity Plus Credit Union are already taking measures to prepare for a potential surge of new members on Bank Transfer Day.
Mid-Minnesota Federal Credit Union, is promoting the cooperative difference on International Credit Union Day.
The cooperative business model allows credit unions to explore counter-cyclical strategies in a challenging economic environment.
Affinity Plus Credit Union takes a stance against banks and garners some laughs in the process.
Mobile technology has proven crucial to many credit union strategies.
A Minnesota credit union goes against the grain in offering free checking and rewards points.
Billboards, TV commericals, and radio ads tout the benefits of credit union membership.
With a suggestion from their Board of Directors to focus on efficiency, sales, and service, executives at Wings Financial Federal Credit Union sat down to discuss the best way to improve the performance of their contact center.
Our credit union identity springs from the Minnesota rural life around us. Our staff and volunteers know the culture and are popular with the members. In addition, we are very committed to and very visible at community functions. We live the credit union credo: Not for profit but for people. Residents here respond to that and have kept us an exceptionally strong and effective credit union.