State

Missouri

By Sharon Simpson | Sept. 19, 2022

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.

By Marc Rapport | July 25, 2022

Supply still lags demand but price hikes are slowing, and a lot has changed in the past 15 years.

By Sharon Simpson | July 4, 2022

A new initiative sees Kansas City’s CommunityAmerica Credit Union working alongside local community colleges and others to deliver financial peace of mind to consumers in depressed areas.

 

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By Rebecca Wessler | March 21, 2022

AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.

By Marc Rapport | Jan. 3, 2022

At Together Credit Union, ensuring pillars aren’t silos is at the heart of creating a change culture based on data and collaboration.

By Marc Rapport | Dec. 13, 2021

Credit union leaders share how they plan to make the coming year a success — both by numbers and beyond.

By Marc Rapport | Dec. 6, 2021

Diann Hollen-Stansbury keeps processes and technology flowing at BluCurrent Credit Union.

By Marc Rapport | Oct. 25, 2021

Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.

By Marc Rapport | July 19, 2021

How Riverways FCU is making a growing impact in its mid-Missouri market while listening to members and limiting risk.

By Marc Rapport | May 17, 2021

Senior branch managers from five credit unions share how COVID-19 challenges yielded opportunities to deepen member connections and broaden staff skills through cross-training.