State

New Jersey

By Marc Rapport | May 16, 2022

High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.

By Rebecca Wessler | May 2, 2022

Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.

By Marc Rapport | April 18, 2022

Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.

 

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By Rebecca Wessler | Jan. 10, 2022

Three ways credit unions are creating engaged, loyal members.

By Marc Rapport | July 19, 2021

How do these managers view advancing their existing skillsets — and the enterprise — in a cooperative setting?

By Erik Payne | May 24, 2021

Affinity FCU’s outbound calling team seeks out suffering members to help solve their financial problems.

By Marc Rapport | April 19, 2021

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Erik Payne | Oct. 26, 2020

Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Erik Payne | March 9, 2020

With a new partnership and approach to driving engagement, Affinity FCU is fostering a thriving membership.