State

New York

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Marc Rapport | June 8, 2020

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

 

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By Michael Blackman | April 16, 2020

How did Empire State credit unions perform in the fourth quarter?

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 14, 2020

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

By Erik Payne | April 14, 2020

Investments in culture and technology have underpinned the rise of this North Country cooperative.

By Erik Payne | April 14, 2020

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.

By Sharon Simpson | Nov. 11, 2019

How six credit unions deliver real benefits to military members, veterans, and their families.

By Callahan & Associates, Inc. | Oct. 23, 2019

Join Callahan & Associates and Daniel Estal, vice president of lending and market development, and Rochelle Runge, marketing supervisor at Northern Credit Union, for a discussion about the credit union’s geofencing, push notification, and digital coupon strategies to reach would-be homebuyers.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Callahan & Associates, Inc. | Aug. 21, 2019

Join Callahan & Associates and Stephanie Carl, director of marketing and digital experience at Corning Credit Union, for a discussion about how the credit union created a formal team to implement a three-pronged, no-surprise communications strategy and ensure a smooth technology conversion.

By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Marc Rapport | July 29, 2019

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Marc Rapport | July 15, 2019

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Marc Rapport | April 11, 2019

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Alexandra Gekas | Dec. 17, 2018

Credit unions across the country spread cheer on social media.

By Sharon Simpson | Dec. 10, 2018

USAlliance Financial embraces a new motto and finds small ways to make a big difference in the lives of members.

By Samantha Cristobal | Nov. 19, 2018

Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Marc Rapport | July 30, 2018

Future losses will soon be part of the equation for calculating reserves, and there’s much work to be done.

By Marc Rapport | June 4, 2018

Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.

By Samantha Cristobal | April 9, 2018

The average member relationship surpassed $18,000 for credit unions in the New England states. In what other areas do these cooperatives excel?

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Erik Payne | March 26, 2018

How an FHLB down payment assistance program helps Empower FCU build a purchase-heavy real estate portfolio.

By Maya Neuman | March 12, 2018

United Nations Federal Credit Union offers employees 78.6% higher compensation than the industry average.

By Samantha Cristobal | March 1, 2018

Both the average share balance and average share accounts per member for New York credit unions was higher than national averages.

By E.C. Harrison | Feb. 19, 2018

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Marc Rapport | July 24, 2017

Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.

By Marc Rapport | June 26, 2017

High-interest savings programs, financial education, and in-school branches form the backbone of the western New York cooperative’s strategy.

By Sharon Simpson | June 26, 2017

Two credit unions offer tips and best practices to succeed in the loan participation space.

By Marc Rapport | June 12, 2017

How a new headquarters building and a community charter underpinned growth at Peru FCU.

By Marc Rapport | May 8, 2017

Down payment assistance, home-buyer education, and savings plans are among the tools used by New York University FCU and San Mateo Credit Union to put members in homes in the hottest markets.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Marc Rapport | Feb. 27, 2017

Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.

By Callahan & Associates, Inc. | Feb. 15, 2017

Callahan & Associates and Alexa Bennett, marketing manager for Northern FCU, discuss how the credit union turned ACH data into lending gold.

By Dahna Chandler | Jan. 11, 2017

Faced with a tight budget and generous opportunity, Northern FCU looked to work smarter, not harder.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Ted Goldwyn | Nov. 14, 2016

In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.

By Marc Rapport | Nov. 9, 2016

Omnichannel integration is the secret sauce for lowering digital account abandonment rates.

By Marc Rapport | Aug. 22, 2016

The upstate New York cooperative mixes mobile offerings with online and in-person social relations to drive member, share, and loan growth.

By Callahan & Associates | Aug. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Ted Goldwyn | May 16, 2016

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.

By Liz Furman | May 10, 2016

Membership growth is on the rise across the industry, but the performance of one New York credit union makes it a notable outlier.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Liz Furman | March 29, 2016

The NCAA tournament is down to the Final Four, and regional credit union performance data from Callahan & Associates has predicted the winner.

By Liz Furman | March 21, 2016

Which financial cooperatives are maximizing non-interest income without raising service fees for members? Find out in this Callahan leader table.

By Sam Taft | March 21, 2016

Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.

By Stephanie Clark | March 21, 2016

Average member relationships increased 4.5% at credit unions nationwide and hit an all-time high, but what credit unions posted the highest dollar change?

By Erik Payne | March 14, 2016

After only a few years, two new offices in Washington, DC, are responsible for 60% of the mortgage loan growth recorded by United Nations Federal Credit Union.

By Stephanie Clark | March 14, 2016

What credit unions top the charts for employee payout? Find out in this Callahan & Associates leader table.

By Sam Taft | Feb. 29, 2016

At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.

By Marc Rapport | Feb. 22, 2016

The credit union branch network continues to grow, with different strategies across the map.

By Sam Taft | Feb. 15, 2016

Credit unions distributed more than $5 billion in member dividends in 2015. Which cooperatives lead the industry?

By Stephanie Clark | Feb. 8, 2016

Adding 3.1 million members over 12 months, credit unions report the highest ever membership. Here are some of the leaders in overall membership.

By Marc Rapport | Jan. 25, 2016

First Source Federal Credit Union scores rapid loan growth by considering a borrower’s personal background as well as their financial history.

By Marc Rapport | Jan. 18, 2016

As USAlliance works to increase traffic to its remote channels, it recognizes the branch is still the No. 1 place to deepen relationships and cross-sell.

By Marc Rapport | Dec. 21, 2015

From “intentional communications” to identifying top intern prospects — and even heading off internal fraudsters — the “people helping people” strategy begins in the home (office.)

By Sharon Simpson | Nov. 9, 2015

Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.

By Callahan & Associates | Oct. 29, 2015

In this Callahan webinar, Victoria Burton and Kristi Kenworthy, vice president of marketing and assistant vice president of e-commerce respectively, discuss how USAlliance's online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.

By Sharon Simpson | Sept. 7, 2015

Finding the right employees to connect with members through video technology can be a challenge, but it doesn't have to be.

By Marc Rapport | Aug. 27, 2015

No hoax here. The search giant and mobile mogul are set to launch their answer to Apple Pay.

By E.C. Harrison | Aug. 24, 2015

Careful underwriting, default insurance, and other best practices are helping credit unions beat national loan default rates and introduce bundled products that create lifetime relationships with college grads.

By Erik Payne | May 25, 2015

Northern Credit Union’s video-enabled smart offices increase efficiency, cut costs, and improve member service.

By Marc Rapport | May 21, 2015

Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.

By Rebecca Wessler | April 1, 2015

The vice president of human resources at USAlliance Federal Credit Union talks career paths, talent identification, and management philosophy. Notable quote: “Reach for the moon; if you slip and fall, you find yourself among stars.”

By Marc Rapport | March 16, 2015

A first adopter and two other leaders explain the best ways to deploy security-laden chip cards as the liability shift nears.

By Aaron Pugh | Jan. 19, 2015

ESL Federal Credit Union is living proof that you get back what you put in, but you don’t have to break the bank doing it.

By Marc Rapport | Dec. 1, 2014

Two shared-core partnerships explain how to secure a better seat at the technology table.

By Aaron Pugh | Nov. 10, 2014

The Empire State credit union uses a Federal Home Loan Bank of New York program to increase homeownership among its low-income members.

By Erik Payne | Sept. 15, 2014

Credit unions encourage refinancing with friendly competition and enticing offers.

By Aaron Pugh | Sept. 1, 2014

These best practices will ensure your next merger won’t be your last.

By Janet Lee | Aug. 21, 2014

Credit unions are posting impressive results in credit card numbers, balances, and market share.

By Sharon Simpson | June 16, 2014

The right employees ensure positive experiences while a preview of the technology produces enthusiastic member advocates.

By Aaron Pugh | May 19, 2014

One New York credit union nurtures startups and established businesses in the nation’s most competitive city.

By Sharon Simpson | Jan. 27, 2014

Sharing operations is a breakthrough model for large and small credit unions alike.

By Callahan & Associates | Dec. 17, 2013

New York-based AmeriCU Credit Union launched teller kiosks and increased self-service transactions throughout its membership.

By Sharon Simpson | Nov. 18, 2013

Bethpage FCU manages the member experience through direct feedback.

By Janet Lee | Nov. 14, 2013

By Alix Patterson | Nov. 12, 2013

By Mark Reed | Oct. 18, 2013

By Mark Reed | Oct. 8, 2013

By Janet Lee | Oct. 1, 2013

By Andrew Bolton | Sept. 24, 2013

By Drew Grossman | Sept. 23, 2013

Sunmark Federal Credit Union used crowdsourcing to shop around the redesign of its website. The process saved money and allowed the credit union to review ideas from designers all over the world.

By Janet Lee | Sept. 13, 2013

By Mark Reed | Aug. 16, 2013

By Mark Reed | Aug. 6, 2013

By Catherine Siskos | July 15, 2013

Bethpage Federal Credit Union added $45 million to its new car portfolio in 18 months through a partnership with a leasing company.

By Alix Patterson | April 24, 2013

By Kris VanBeek | April 15, 2013

With old troubles in the past, USAlliance will pursue new opportunities.

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Regions 1 - 3

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Mark Reed | March 18, 2013

By Catherine Siskos | Jan. 21, 2013

A reputation for taking care of members lands Sunmark Credit Union a revenue-boosting insurance agency that provides a cushion against hard times.

By Yun Ma | Jan. 7, 2013

How one credit union is augmenting their teller services with technology to improve productivity.

By Melissa Forsyth | Sept. 17, 2012

Actors FCU operates surcharge-free ATMs in each McDonald's restaurant in New York City for any credit union member.

By Melissa Forsyth | Aug. 27, 2012

Taxicab medallions, which allow drivers to operate, are in high demand in New York. And Progressive Credit Union is cashing in with loans.

By Rebecca McClay | June 11, 2012

Credit unions catering to Ukrainian Americans are finding their footing in lending while reducing delinquency.

By Andrew Bolton | May 31, 2012

Credit union data may predict whether the New Jersey Devils or the Los Angeles Kings will win the Stanley Cup.

By Rebecca McClay | Dec. 19, 2011

The New York-based credit union has an “aggressive” incentive program that Brenda Carhart, senior vice president of lending for Empower, says has paid off.

By Brooke C. Stoddard | April 1, 2011

Loan specials and lending value will continue in 2011.

By Aaron Pugh | Jan. 10, 2011

Palisades Federal takes its branching strategy to the street.

By Callahan & Associates | Aug. 1, 1999

I never intended to be a banker, and even with twenty years at this credit union, I'm still a passionate amateur, an amateur with experience, but decidedly not a professional. On reflection, it wasn't a bad way to spend twenty years.

By Callahan & Associates | April 1, 1999

In 1987, US Alliance Federal Credit Union's Board of Directors authorized the formation of a CUSO for purposes of buying and selling securities for its members. Concurrently, they hired me as the person to implement the process. Starting from scratch in the summer of 1987, a corporation was formed pursuant to the CUSO Regs in effect at that time. We also approached the National Association of Securities Dealers (NASD) and began the process of qualifying the newly formed a Broker-Dealer corpor