State

North Carolina

By E.C. Harrison | Nov. 18, 2019

The CEO of the Self-Help credit unions uses secondary capital to fight predatory lending and protect financially vulnerable consumers.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Sharon Simpson | Sept. 16, 2019

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

 

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By Sharon Simpson | May 20, 2019

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By E.C. Harrison | May 7, 2019

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By Marc Rapport | April 30, 2019

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By Callahan & Associates, Inc. | Feb. 7, 2019

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.

By Erik Payne | Jan. 8, 2019

A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Marc Rapport | Oct. 1, 2018

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.

By Marc Rapport | Sept. 10, 2018

The North Carolina cooperative generates strong deposits to fuel a humming lending machine.

By Aman Johal | April 16, 2018

Annual auto loan growth was higher for credit unions in the Southeast than for the overall industry, yet charge-offs were lower than for other regions. In what other areas did these credit unions excel?

By Marc Rapport | March 12, 2018

LGFCU is creating a spinoff credit union to serve growing business services and mobile banking demands within its existing field of membership.

By Marc Rapport | Jan. 8, 2018

Charlotte Metro Credit Union manages risk while growing business deposits and loans faster than credit union averages.

By Marc Rapport | Sept. 11, 2017

Credit unions are seeing a generational shift in how money flows in and out of the institution, but it’s a process more than a pitfall.

By Marc Rapport | June 27, 2017

On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.

By | May 4, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By | March 2, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Feb. 13, 2017

Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.

By Michelle Parker | Oct. 3, 2016

Which 10 credit unions top the list for largest branching network?

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Liz Furman | Aug. 22, 2016

New car balances take up more of the portfolio, but big credit unions find big business in indirect lending.

By Marc Rapport | July 18, 2016

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

By Marc Rapport | June 27, 2016

Small credit union roundtable kicks off ACUC with discussion on business and thought collaboration, and on the loss of intellectual capital.

By Sharon Simpson | May 30, 2016

The North Carolina credit union closes the gender gap with transparency and a market-based salary structure.

By Erik Payne | May 16, 2016

A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.

By Marc Rapport | April 25, 2016

A new local service strategy allows SECU of North Carolina to measure contact center success three rings at a time.

By Callahan & Associates | April 7, 2016

In this webinar, Callahan & Associates and Throckmorton discuss the strategy that helped Allegacy become the first company to publicly release its health records, how to implement a culture of health, and best practices to spread community awareness.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Liz Furman | March 29, 2016

The NCAA tournament is down to the Final Four, and regional credit union performance data from Callahan & Associates has predicted the winner.

By Marc Rapport | March 17, 2016

Six months after the liability shift for non-chip cards, the dust is far from settled over EMV implementation, availability, and effectiveness.

By Erik Payne | March 7, 2016

What are credit unions doing to better serve members during the auto-buying process?

By Erik Payne | Feb. 29, 2016

The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.

By Sam Taft | Feb. 29, 2016

At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.

By Marc Rapport | Feb. 22, 2016

The credit union branch network continues to grow, with different strategies across the map.

By Marc Rapport | Feb. 15, 2016

The North Carolina credit union maintains a strong focus, broad reach, and internal control on social responsibility efforts.

By Marc Rapport | Dec. 21, 2015

Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.

By Erik Payne | Nov. 16, 2015

State Employees’ Credit Union takes a decentralized approach to its lending model. How does it work, and why does the credit union believe this complex, pricey model is worth it?

By Catherine Siskos | Oct. 12, 2015

The key to any foundation’s success is its ability to expand its coffers.

By Sharon Simpson | Sept. 7, 2015

Finding the right employees to connect with members through video technology can be a challenge, but it doesn't have to be.

By Erik Payne | Aug. 1, 2015

SECU shares how it prepared its 1,800 certified mortgage loan originators for changes resulting from the new loan disclosure rules.

By Marc Rapport | July 20, 2015

More than 125 employees at the North Carolina credit union chipped in to pull off the intensive tech project.

By Erik Payne | July 20, 2015

Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.

By Callahan & Associates | July 15, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | June 29, 2015

Apple Watch is just the beginning for mobile-oriented, blue-sky thinkers in the credit union space.

By Marc Rapport | June 29, 2015

An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.

By Marc Rapport | June 29, 2015

Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.

By Marc Rapport | June 11, 2015

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

By Marc Rapport | June 8, 2015

This North Carolina credit union scores with targeted marketing driven by philosophy of dealing with the data it can handle.

By Marc Rapport | June 1, 2015

Credit unions on both coasts share how they ramped up new insurance and investment services.

By Sam Taft | May 21, 2015

The strong growth in the auto portfolio drives gains in first quarter consumer lending for America’s credit unions.

By Marc Rapport | May 21, 2015

Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.

Feature
Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

By Mark Kretzschmar | March 2, 2015

A half-million members respond so far to North Carolina credit union’s offer of free credit scores. President digs it, too.

By Jim Blaine | Feb. 12, 2015

Albert Einstein hailed the power of compounding interest. But that power works both ways, as payday lenders well know.

By Marc Rapport | Jan. 5, 2015

Word-of-mouth, volunteer boards, and press releases replace email blasts, flyers, and media spend at the nation’s second-largest credit union.

By Drew Grossman | Nov. 10, 2014

Charlotte Metro breaks the cycle of growing debt by addressing the root cause of it.

By Rebecca Wessler | Nov. 3, 2014

Four realtor associations from states with the highest credit union mortgage market share offer advice on how to build credit union-Realtor relationships.

By Aaron Pugh | Oct. 27, 2014

Loan programs built with the priorities of young adults and first-time buyers in mind make auto ownership an attainable goal.

By Marc Rapport | Oct. 20, 2014

Lessons from five credit unions on the benefits of grocery co-op partnerships.

By Aaron Pugh | Oct. 13, 2014

Self-Help’s independent loan fund allows it to meet the needs of underserved borrowers without creating undue risk.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Andrew Bolton | Aug. 22, 2014

More auto loans and higher credit card balances are the primary source of growth in the industry’s loan portfolio.

By Erik Payne | Aug. 11, 2014

Three startups find a niche making business loans, but how much competition are they for credit unions?

By Callahan & Associates | July 21, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | July 8, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Drew Grossman | June 9, 2014

One credit union targets public service employees with a generous first-time homebuyer program.

By Erik Payne | March 17, 2014

Allegacy’s holistic view on wellness embraces the link between financial health and physical health. After all, smart financial decisions lead to less stress and, thus, healthier employees.

By Callahan & Associates | Feb. 11, 2014

Ashley Kohlrus, Chief Experience Officer at Allegacy Federal Credit Union, speaks with Callahan & Associates regarding her credit union's challenges and attempts to improve member experience.

By Sharon Simpson | Feb. 10, 2014

North Carolina’s SECU has nearly two million members worldwide and branches in every one of the state’s 100 counties, but it’s the credit union’s ambassadors that give it a distinct presence in the Tar Heel state.

By Drew Grossman | Jan. 13, 2014

A young entrepreneur brought the self-serve concept to TCBY, now nearly all of the company's stores that have opened since have adopted the model.

By Drew Grossman | Dec. 16, 2013

In 2011, SECU completed its goal of putting a branch in every county in North Carolina, so earlier this year when the board decided to focus exclusively on in-state members, the credit union had a branch footprint in place to reach everyone.

By Janet Lee | Oct. 29, 2013

By Mark Reed | Oct. 24, 2013

By Alix Patterson | Oct. 15, 2013

By Drew Grossman | Oct. 14, 2013

SECU of North Carolina brings its focus back home to ensure it is taking care of its Tar Heel State members.

By Todd Hall | Oct. 9, 2013

A former bank executive points to mission and long-term strategy as the primary differences between credit unions and banks.

By Janet Lee | Oct. 7, 2013

By Alix Patterson | Sept. 5, 2013

By Andrew Bolton | Aug. 30, 2013

By Andrew Bolton | Aug. 7, 2013

By Janet Lee | Aug. 1, 2013

By Rebecca Wessler | June 17, 2013

State Employees’ Credit Union takes lending decisions out of the hands of automated systems and puts them into the hands of individual financial service officers.

By Yun Ma | May 13, 2013

By anticipating the growing needs of an immigrant population, Latino Community Credit Union builds lasting relationships with members.

By Aaron Pugh | April 29, 2013

Innovation specialists help employees, departments, and the institution identify opportunity and reach new horizons.

By Chuck Purvis | April 15, 2013

After a period of rebuilding, Coastal Federal Credit Union posts three record-breaking years.

Feature
Region 5

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Brooke C. Stoddard | March 27, 2013

How Coastal FCU learned to use data analytics to reshape its future.

By Alix Patterson | Dec. 10, 2012

By Aaron Pugh | Nov. 5, 2012

Technology can create branch efficiencies and versatility while enhancing member convenience.

By Rebecca McClay | Oct. 15, 2012

Each mortgage modification a credit union makes to help members avoid foreclosure keeps the housing market in better health.

By Rebecca McClay | Oct. 8, 2012

Credit unions still have plenty of time to play an active role in this year’s political cycle.

By Aaron Pugh | Sept. 17, 2012

Latino Community helps young immigrants cover the cost of deferred action applications and generates loan activity in underserved markets.

By Brianne Aiken | Dec. 14, 2011

SECU of North Carolina reflects on its payday loan alternative for members.

By Thomas Cullen | July 11, 2011

To generate strong credit card performance, cooperatives must understand what members value. One way to show you know? Affinity cards.

By Callahan & Associates | July 1, 2011

Carolina Cooperative Credit Union uses its partnership-based loan to help members get back behind the wheel.

By Brooke C. Stoddard | July 1, 2011

Local Government Federal Credit Union makes known its dedication to cooperative principles in the marketplace.

By | June 28, 2011

Bill Carrington, CEO of United Services Credit Union, explains the goals behind the credit union's shift to a community charter.

By Rebecca Wessler | Feb. 28, 2011

Five credit programs that unite members around a common bond.

By Chip Filson | Jan. 31, 2011

Credit union volunteers must meet certain financial knowledge requirements. Shouldn’t the movement’s governing agency be held to a similar standard?

By Rebecca Wessler | June 14, 2010

State Employees Credit Union holds more than 4,000 modified first mortgages. Here, SECU’s SVP of mortgage lending provides insight on how the credit union manages its portfolio.

By Callahan & Associates | April 1, 2010

Personal finance management tools promote awareness of spending habits.

By Rebecca Wessler | Jan. 25, 2010

Data from fourth quarter shows an increase in adjustable and fixed rate loan balances.

By Rebecca Wessler | Jan. 7, 2010

SECU's effective lending strategy keeps members first and never gets too complicated.

By Rebecca Wessler | Jan. 1, 2010

Affinity programs offer another way for credit unions to connect with the market.

By Callahan & Associates | Oct. 1, 2009

A marketing campaign focused on new low rates and balance transfer opportunities resonates with consumers looking to switch their primary credit card relationship in the wake of the CARD Act.

By Callahan & Associates | July 1, 2009

Television advertising isn’t cheap, and many credit unions may be rightly skeptical of the earning potential and their ability to measure the return on such a broad marketing investment.

By Jim Blaine | June 15, 2009

In the final analysis you can say many things about a man's life… some men are admired, some are respected, some are envied, some are feared… and countless other adjectives and accolades. But, in the final analysis, the most important thing you can say about a great man is… he will be missed.

By Callahan & Associates | Oct. 1, 2008

Auto lending continued to be a slow growth business for many credit unions as we passed the mid-year mark.

By Callahan & Associates | April 1, 2007

Expanding service and developing programs to help members “create wealth” are the principal focus for SECU (NC) in 2007.

By Callahan & Associates | March 1, 2007

With a leg up from an existing relationship with Blue Cross/Blue Shield of North Carolina, SECU established HSA accounts two years ago and is aiming to expand their offerings and services.