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Ohio

By Samantha Cristobal | Sept. 30, 2020

How did Buckeye State credit unions perform in second quarter?

By Marc Rapport | Aug. 31, 2020

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By William Hunt | Aug. 31, 2020

Many Americans have been beefing up their savings during the COVID-19 lockdowns. Credit unions are putting those additional funds toward less fortunate members.

 

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By Leigh Anne Terry | June 30, 2020

Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.

By Marc Rapport | June 1, 2020

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By E.C. Harrison | May 27, 2020

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By Rebecca Wessler | May 26, 2020

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Rebecca Wessler | Dec. 23, 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Marc Rapport | Oct. 28, 2019

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By E.C. Harrison | Sept. 9, 2019

High-profile breaches are commonplace, but members still expect immediate action, fast resolution, and clear communication. Experts at Wright-Patt Credit Union share the best ways to prepare for the worst.

By Marc Rapport | Aug. 19, 2019

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Callahan & Associates, Inc. | July 16, 2019

Join Callahan & Associates and Kathy Martin, senior vice president of development and support at Directions Credit Union, for a discussion about how the cooperative is retaining talent and developing future leaders.

By Marc Rapport | July 1, 2019

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By E.C. Harrison | June 17, 2019

Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.

By E.C. Harrison | May 20, 2019

Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.

By Erik Payne | April 8, 2019

How a flat yield curve and a 2-year-old regulation are pushing two credit unions toward more conservative investment portfolios.

By Marc Rapport | April 8, 2019

Callahan data shows uptick in all major metrics for Ohio’s 264 member-owned financial cooperatives.

By Callahan & Associates, Inc. | March 19, 2019

Join Callahan & Associates and Tracy Szarzi-Fors, vice president of marketing and business development at Wright-Patt Credit Union, for an interactive discussion about how the Ohio cooperative is helping members create actionable plans to achieve financial flexibility and freedom.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Sharon Simpson | Jan. 14, 2019

In a tight labor market, credit unions find creative ways to attract talent.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By Samantha Cristobal | Nov. 19, 2018

Low-income credit unions from 42 states and the District of Columbia received grants from the NCUA this year. Where did the money go?

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Erik Payne | Sept. 10, 2018

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Ian Melhorn | April 23, 2018

Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Marc Rapport | July 10, 2017

A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.

By Mark Manicone | June 12, 2017

In four years, Wright-Patt Credit Union has introduced 30 personal teller machines and expanded into a new market.

By Callahan & Associates | May 15, 2017

How Abbey Credit Union wowed a fellow local financial cooperative with forward-looking performance analysis.

By Marc Rapport | May 1, 2017

A Cleveland credit union is one of only seven of its size in the country that makes auto leases, and it does a lot of them.

By Erik Payne | April 17, 2017

How three credit unions are pushing their physical locations into the future.

By E.C. Harrison | March 13, 2017

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.

By Marc Rapport | Jan. 2, 2017

Credit unions used creative ways to serve new markets and members throughout 2016, and they survived the first year of some dramatic document changes.

By Erik Payne | Oct. 26, 2016

And we can prove it with credit union data.

By Ted Goldwyn | Oct. 17, 2016

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

By Michelle Parker | Oct. 10, 2016

How do credit unions in the Buckeye State stack up against regional peers?

By Rebecca Wessler | Oct. 10, 2016

Four can't-miss data points featured this week on CreditUnions.com.

By Michelle Parker | Sept. 21, 2016

In episode No. 635, Callahan senior industry analyst Michelle Parker shares how credit unions in Iowa, Arkansas, Ohio, and Mississippi lead the nation in mortgage lending growth.

By Marc Rapport | Aug. 1, 2016

White-labeled app offers combine local and national coupons, drawing business right out of the gate at Frankenmuth and MidUSA credit unions.

By Marc Rapport | June 20, 2016

When it comes to data, the Ohio credit union tasks different departments of the institution to take joint ownership.

By Erik Payne | May 9, 2016

Directions Credit Union has increased its construction portfolio nearly 50% year-over-year. Here’s how the Ohio credit union does it.

By Marc Rapport | April 25, 2016

How two credit unions monitor quantity without forgetting about quality when they measure contact center performance.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Feb. 8, 2016

Harvest FCU adds members through a family-focused referral program.

By Marc Rapport | Sept. 7, 2015

Experienced credit unions share how to avoid the glare of the sun and the freeze of the member when introducing interactive teller machines.

By Erik Payne | Aug. 1, 2015

How two credit unions developed successful niche mortgage products to satisfy the needs of their memberships.

By Michael Wettrich | July 27, 2015

Michael Wettrich, president and chief executive of the $90 million Education First Credit Union in Ohio, makes the case for supplemental capital at credit unions.

By Marc Rapport | June 11, 2015

Call it what you will, CFPB's promise to go easy on mortgage disclosure changes provides some temporary relief.

By Marc Rapport | April 20, 2015

Community institutions are leading the big banks in rolling out apps for Apple and Android wrist gear.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Feature
Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

By Callahan & Associates, Inc. | Feb. 23, 2015

Wright Patt Credit Union's annual Member Savings Race got the community excited about its brand.

By Callahan & Associates, Inc. | Feb. 23, 2015

How Wright-Patt Credit Union crafted an event that redefined its brand.

By Drew Grossman | Jan. 5, 2015

Wright-Patt Credit Union shares how it increased its name awareness from 55% to 73% in seven years.

By Marc Rapport | Dec. 15, 2014

A hub-and-spoke strategy and outbound calling are just two pieces of the strategic puzzle that Wright-Patt Credit Union pieced together for its move into a major new market.

By Rebecca Wessler | Nov. 12, 2014

Third quarter performance demonstrates how commitment to members is helping credit unions deliver better value.

By Aaron Pugh | Oct. 27, 2014

Loan programs built with the priorities of young adults and first-time buyers in mind make auto ownership an attainable goal.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | Aug. 25, 2014

The ideas behind Wright-Patt Credit Union’s annual Savings Race have broader applications for every cooperative.

By Erik Payne | Aug. 25, 2014

When demand for refinancing subsided, two credit unions spun off their programs differently using the same concept.

By Callahan & Associates | July 21, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Drew Grossman | May 28, 2014

According to Wright-Patt Credit Union CEO Doug Fecher, risk-based capital should be a conversation between regulators and cooperatives, not a hard and fast rule.

By Sharon Simpson | April 28, 2014

Associate and emeritus positions prepare new members for board responsibilities and pass on institutional knowledge from veteran members.

By Andrew Bolton | March 27, 2014

Originations at financial cooperatives in the Buckeye State increased 6.7% in 2013, one of many trends that exceeded industry averages.

By Aaron Pugh | March 24, 2014

Two credit unions show how institutional progress can enhance, not destroy, a cooperative identity.

By Sharon Simpson | March 3, 2014

A Midwest credit union offers financial services specifically tailored to the career patterns and business practices of its artistic community.

By Darrick Weeks | Feb. 7, 2014

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

By Sharon Simpson | Oct. 14, 2013

WPCU is gearing up for the sixth installment of its popular Savings Race challenge; the stakes are higher, but so is the credit union’s commitment to help members save, borrow, and learn.

By Sharon Simpson | Sept. 30, 2013

Wright-Patt Credit Union’s new member advocate position will help the credit union identify how it can continually improve member service.

By Aaron Pugh | Sept. 30, 2013

How California’s First Financial turns inexperienced job seekers into the torchbearers of its brand for years to come.

By Mark Reed | July 29, 2013

By Drew Grossman | July 22, 2013

Combining three institutions within three years has given Directions Credit Union a veteran’s perspective on mergers.

By Aaron Pugh | July 22, 2013

Pathways demonstrates how mergers can be an asset for small and midsized credit unions.

By Catherine Siskos | June 24, 2013

An annual competition for families to improve their finances boosts one credit union’s business and its standing in the community.

By Aaron Pugh | June 24, 2013

There’s no secret code to control members’ actions, but gamification can still help credit unions encourage financially sound behavior.

By Yun Ma | April 15, 2013

Distributing patronage dividends is a great way to educate members about the benefits of credit unions and encourage them to use more services.

By Andrew Bolton | April 5, 2013

By remaining vigilant of interest rate risk and implementing mitigation strategies, credit unions can continue to safely provide great mortgage options to members.

Feature
Region 4

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Yun Ma | Jan. 28, 2013

Wright-Patt Credit Union just celebrated a record year of mortgage lending. Here’s what the co-op did right.

By Michael Emancipator | Jan. 14, 2013

The Ohio Credit Union League offers resources such as discussion groups and file-sharing libraries to ease the burden of complicated regulations.

By Aaron Pugh | Dec. 10, 2012

Compounding loan rate reductions help members damaged by economic circumstances.

By Rebecca McClay | Oct. 15, 2012

Credit unions boost entrepreneurialism through filling the demand for small business loans.

By Melissa Forsyth | Oct. 1, 2012

With so many loyal members being impacted negatively by the economy over the past few years, Directions Credit Union found itself making more loans in the lower credit tiers. Instead of simply giving members a higher rate loan, the credit union decided to help members get back on the right track.

By Aaron Pugh | Sept. 17, 2012

How three separate, well-performing Ohio credit unions identified an opportunity to grow collectively, while keeping their local identities intact.

By Aaron Pugh | June 4, 2012

Three Ohio credit unions are using a proactive staffing strategy during their merger.

By Lydia Cole | Feb. 27, 2012

Credit unions made at least 20% of the mortgage loans in 17 markets across the United States, including in New York, Michigan, and Alaska.

By Rebecca Wessler | Feb. 6, 2012

The Ohio-based credit union encourages members to "simplify and save" and scores stellar refinancing growth in the second half of 2011.

By Brianne Aiken | Nov. 15, 2011

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By Brianne Aiken | Nov. 15, 2011

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By | Nov. 15, 2011

Wright-Patt Credit Union discusses its auto lending program specifically for new military members.

By Rebecca Wessler | Oct. 24, 2011

Doug Fecher, CEO of Wright-Patt Credit Union, offers a new leader advice on how to take the helm of a financial cooperative.

By Rebecca Wessler | Oct. 17, 2011

Cooperative solutions make home ownership an affordable American dream.

By Aaron Pugh | April 1, 2011

One credit union renews its SEG focus to gain holistic relationships and a prosperous financial future.

By Thomas Cullen | March 7, 2011

Credit cards foster loyalty and build a strong loan portfolio. Here are the 4Q10 leaders in credit card penetration.

By | March 3, 2011

Mark Decello, executive vice president of KEMBA Financial Credit Union ($701M, Gahanna, OH), explains how the credit union nurtures its many successful SEG relationships. He offers tips on how to identify which SEGs will work best with the credit union and how to retain a positive relationship with SEGs.

By Rebecca Wessler | Sept. 4, 2010

Doug Fecher, President & CEO, Wright-Patt Credit Union

By Callahan & Associates | Sept. 1, 2010

Wright-Patt Credit Union has seen members affected firsthand by the economy, but the credit union has helped members, improved credit union revenue, and shown how America can get growth started.

By Rebecca Wessler | July 1, 2010

For one Ohio-based credit union, putting members first is more than a motto. It's a commitment that the credit union's success and future is tethered to that of the community it calls home.

By Rebecca Wessler | July 1, 2010

Wright-Patt Credit Union offers products and services that tether the Ohio-base institution to the community it calls home.

By Rebecca Wessler | July 1, 2010

Wright-Patt Credit Union doesn't just talk about being a different kind of financial institution, it embodies that differentiation.

By Rebecca Wessler | July 1, 2010

Families in Ohio fight to the fiscal finish line.

By Rebecca Wessler | July 1, 2010

For every strategic decision, Wright-Patt Credit Union considers three stakeholders equally.

By Rebecca Wessler | April 6, 2010

A financial education strategy and smooth processes help this large credit union succeed. Take an in-depth look at its strategy.

By Lydia Cole | Oct. 1, 2008

A CEO offers advice from the trenches on helping members in a struggling local economy.

By Brooke C. Stoddard | July 1, 2008

Wright-Patt CU wanted to set up a student lending program and found it could team with the new Credit Union Student Choice network.

By Callahan & Associates | Oct. 1, 2002

We at Lima Superior Federal Credit Union have been very successful with our indirect lending pro-gram. Our field of membership includes two coun-ties in Ohio: Allen and Auglaize. We have all of the new car dealers in the area signed up as well as some of the larger used car dealers. We find that the auto dealer’s main objective is to sell the car in a timely manner with the customer being able to sign all the paperwork at the dealership. Secondarily, but still very important, is the sale of insurance and service agree-ments, and the fee from the credit union.