State

Oregon

By Rebecca Wessler | Nov. 23, 2020

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Marc Rapport | Nov. 2, 2020

Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.

 

Is Your Inbox Missing Out?

Sign up for the CreditUnions.com free newsletter and be the first to read our newest coverage of credit union strategies and insights.

sign up today

 

 

By Marc Rapport | Oct. 26, 2020

A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.

By Marc Rapport | Aug. 31, 2020

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Aman Johal | Aug. 10, 2020

Which credit unions led the nation in the number of Paycheck Protection Program loans funded?

By Sharon Simpson | July 13, 2020

Four credit unions share insights from their text messaging initiatives.

By Marc Rapport | June 1, 2020

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Marc Rapport | March 23, 2020

The Oregon credit union is sequestering staff while stressing member service continuity.

By Marc Rapport | March 18, 2020

A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.

By Marc Rapport | Feb. 17, 2020

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By Marc Rapport | Feb. 10, 2020

Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.

By Marc Rapport | Feb. 3, 2020

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By E.C. Harrison | Dec. 9, 2019

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Erik Payne | Sept. 30, 2019

How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.

By Erik Payne | June 11, 2019

While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By Marc Rapport | March 10, 2019

CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.

By Marc Rapport | Feb. 11, 2019

Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.

By Marc Rapport | Feb. 11, 2019

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Marc Rapport | Oct. 29, 2018

The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.

By Marc Rapport | Oct. 1, 2018

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Marc Rapport | Aug. 20, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | April 30, 2018

Oregon State Credit Union shares how it works to improve the lives of America’s consumers.

By Erik Payne | April 23, 2018

A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.

By Erik Payne | April 3, 2018

Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.

By Marc Rapport | Feb. 26, 2018

How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.

By Erik Payne | Aug. 28, 2017

Monthly specials at an Oregon credit union attract deposits and increase community awareness.

By Marc Rapport | June 27, 2017

On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.

By Marc Rapport | June 25, 2017

Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.

By Erik Payne | May 8, 2017

Rogue, Indiana Members, and Collins Community credit unions dish lessons learned from years of collective experience.

By | May 4, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Feb. 27, 2017

Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.

By Callahan & Associates, Inc. | Jan. 18, 2017

Callahan & Associates and Russ Bernardo, director of mortgage lending for Northwest Community Credit Union, discuss how the credit union combines the convenience of a credit card with the stability of a home equity loan.

By Michelle Parker | Dec. 19, 2016

A surge in deposits helps prepare the books for interest rate increases.

By Callahan & Associates | Dec. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Russ Bernardo | Oct. 24, 2016

How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.

By Callahan & Associates, Inc. | Oct. 12, 2016

Callahan & Associates and Gene Pelham discuss how Rogue identified the opportunity in a high-yield loyalty program, how it determined the parameters of the program, how it positions the program, and what it expects from 2017 and beyond.

By Marc Rapport | Aug. 15, 2016

Northwest Community Credit Union uses a collaborative approach to staff reviews rather than traditional performance evaluations.

By Ted Goldwyn | Aug. 8, 2016

Rogue Credit Union beats the market and its peer averages with an ownership savings account.

By Marc Rapport | June 6, 2016

Credit union ledgers show no froth amid larger financial industry reports about a growing subprime auto loan bubble.

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates, Inc. | April 25, 2016

Callahan & Associates and Melissa Vigil discuss where Northwest Community learned about APM and how it incorporated APM principles into its own operations.

By Marc Rapport | Dec. 21, 2015

Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.

By Marc Rapport | Oct. 26, 2015

First Tech goes first in facial authentication pilot with MasterCard.

By Janet Lee | Oct. 15, 2015

The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.

By Erik Payne | Sept. 10, 2015

Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.

By Marc Rapport | July 27, 2015

Pacific Northwest Ironworkers FCU used a cash injection to ramp up lending and pull itself from the brink. Now, it’s posting peer-shattering numbers.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

By Aaron Pugh | Feb. 2, 2015

Merchant discounts helped this Oregon credit union turn its cards into a must-have shopping accessory for state consumers.

By Marc Rapport | Jan. 26, 2015

At the close of 2014, the Beaver State cooperative was the No. 3 lender in Oregon, trailing only Wells Fargo and Toyota Motor Credit.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | July 21, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Drew Grossman | June 30, 2014

Four credit unions offer advice on how to bring out members and convince qualified candidates to run for the board.

By Rebecca Wessler | May 27, 2014

This week, CreditUnions.com offers inspiration on how to break free from the ties that bind.

By Rebecca Wessler | May 26, 2014

Sunset Science Park FCU’s average member relationship is double, even triple, that of peer credit unions.

By Drew Grossman | May 12, 2014

There are two stumbling blocks to attracting recent college grads — they lack certain skills and don’t yet realize they want to work at a credit union.

By Catherine Siskos | May 12, 2014

Through internships or class projects, young talent can help credit unions brainstorm new products and solutions.

By Drew Grossman | April 21, 2014

The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.

By Sharon Simpson | April 14, 2014

A Q&A with Maps Credit Union on how it evaluates its local bank and credit union competitors.

By Drew Grossman | March 3, 2014

Advantis Credit Union uses the return to borrower metric to help measure how effectively it is engaging members.

By Drew Grossman | Jan. 27, 2014

How credit unions can compete and still remain true to the cooperative model of the credit union industry.

By Scott Patterson | Dec. 2, 2013

Why credit unions are holding core technology providers to a new standard of innovation and engagement.

By Aaron Pugh | Nov. 18, 2013

How unfiltered communication strategies can help credit unions proactively address member and employee issues.

By Alix Patterson | Oct. 25, 2013

Feature
A Gang Of Three

By Aaron Pugh | Oct. 7, 2013

When it comes to outbound calling, you don’t need an army to fuel amazing loan growth, just a few key players.

By Janet Lee | Sept. 9, 2013

By Aaron Pugh | July 8, 2013

Credit unions are finding opportunity in an increasingly diverse area of business.

By Drew Grossman | July 1, 2013

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in hopes it will help revitalize an under-utilized area.

By Drew Grossman | June 10, 2013

Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.

By Aaron Pugh | June 3, 2013

Maps Credit Union is building a full-scale, competitive insurance CUSO by hiring and acquiring the very best in the business.

By Yun Ma | April 22, 2013

Credit unions may think they have boomers figured out, but this generation of retirees is a group of surprising contradictions.

By Yun Ma | April 22, 2013

Women may earn less than men, but they wield greater power as the family’s key financial decision maker.

By Aaron Pugh | April 15, 2013

A Q&A on brick-and-mortar strategies with the CEO of OnPoint Community Credit Union.

By Brooke Van Vleet | April 15, 2013

St. Helens Community hopes to simplify, stabilize, and strengthen its core competencies and relationships in the coming year.

By Aaron Pugh | April 10, 2013

Maps Credit Union is an innovation goldmine in an Oregon valley.

By Callahan & Associates | April 2, 2013

Learn how one credit union grew from #5 to #1 in local deposit market share and increased loan & membership growth by pursuing loyalty.    

Feature
Region 12

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Gene Pelham | Jan. 28, 2013

By Aaron Pugh | Oct. 9, 2012

A Q&A on brick-and-mortar strategies with the CEO of OnPoint Community Credit Union.

By Bailey Reutzel | May 7, 2012

Linn-Co Federal Credit Union invigorates its office space with a design to promote creativity and productivity.

By Rebecca McClay | March 5, 2012

An Oregon credit union rewards consumers who buy eco-friendly vehicles in an effort to increase its auto portfolio.

By Aaron Pugh | Feb. 20, 2012

A $712M institution discusses the pros and cons of conservative technology adoption and industry innovation.

By Brooke C. Stoddard | Jan. 1, 2012

To build a strong credit union management team, leaders must embrace the cooperative spirit.

By Thomas Cullen | July 18, 2011

To drive membership, positive word-of-mouth is what you need. Here’s how to get it.

Feature
Winning At Home

By Thomas Cullen | July 11, 2011

Credit unions are generating solutions that boost local economies.

By Brooke C. Stoddard | April 1, 2011

One credit union's response to a Board's loss of appetite for borderline net worth.

By Callahan & Associates | Dec. 23, 2010

The right mix of development and communication strategies ensures members will use online delivery channels.

By Aaron Pugh | Dec. 20, 2010

In 2002, a Portland credit union undertook a dramatic reorientation with a new name to match. Where is it now?

By Aaron Pugh | April 1, 2010

Expanding service usage through cross-selling is difficult but key to a credit union's success.

By Callahan & Associates | April 1, 2007

Changing Oregon Telco to Unitus Community Credit Union is an ongoing overhaul. Some jobs are done, but a deposit mix, segment profitability, and cross-selling are now on the front burner.