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Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
Five credit union lending executives from across the country share how the COVID-19 pandemic compares to the Great Recession.
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A group of member-owned cooperatives and their league helped strapped residents and businesses through state programs.
Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.
Which credit unions led the nation in the number of Paycheck Protection Program loans funded?
Four credit unions share insights from their text messaging initiatives.
A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
The Oregon credit union is sequestering staff while stressing member service continuity.
A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.
The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
Ironworkers USA FCU uses swag and swagger to steal business from fintechs and save members big bucks.
Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.
Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
While designing its new Oregon-based regional campus, the credit union jumped at the chance to open a coffee shop staffed and run entirely by high school students.
Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.
CUNA CEO tells Small Credit Union Roundtable attendees to not sell themselves short, and that credit unions need to focus on the real competition, not each other.
Seasoned conventioneers share their best practices for a successful foray to the movement’s biggest gathering.
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.
Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.
The Northwest credit union combines printed materials with a branded tchotchke or two to educate new hires.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
Rogue Credit Union doubles down on loyalty and forges its own path in service of its Southern Oregon market.
A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.
Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Oregon State Credit Union shares how it works to improve the lives of America’s consumers.
A new branch concept and new teller model requires a creative take to staffing at an Oregon credit union.
Rogue Credit Union’s Ownership Account has helped members save $4.5 million in two years.
How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.
Monthly specials at an Oregon credit union attract deposits and increase community awareness.
On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.
Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.
Rogue, Indiana Members, and Collins Community credit unions dish lessons learned from years of collective experience.
Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.
Callahan & Associates and Russ Bernardo, director of mortgage lending for Northwest Community Credit Union, discuss how the credit union combines the convenience of a credit card with the stability of a home equity loan.
A surge in deposits helps prepare the books for interest rate increases.
The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.
How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.
Callahan & Associates and Gene Pelham discuss how Rogue identified the opportunity in a high-yield loyalty program, how it determined the parameters of the program, how it positions the program, and what it expects from 2017 and beyond.
Northwest Community Credit Union uses a collaborative approach to staff reviews rather than traditional performance evaluations.
Rogue Credit Union beats the market and its peer averages with an ownership savings account.
Credit union ledgers show no froth amid larger financial industry reports about a growing subprime auto loan bubble.
Callahan & Associates and Melissa Vigil discuss where Northwest Community learned about APM and how it incorporated APM principles into its own operations.
Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.
First Tech goes first in facial authentication pilot with MasterCard.
The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.
Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.
Pacific Northwest Ironworkers FCU used a cash injection to ramp up lending and pull itself from the brink. Now, it’s posting peer-shattering numbers.
Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.
Merchant discounts helped this Oregon credit union turn its cards into a must-have shopping accessory for state consumers.
At the close of 2014, the Beaver State cooperative was the No. 3 lender in Oregon, trailing only Wells Fargo and Toyota Motor Credit.
Four credit unions offer advice on how to bring out members and convince qualified candidates to run for the board.
This week, CreditUnions.com offers inspiration on how to break free from the ties that bind.
Sunset Science Park FCU’s average member relationship is double, even triple, that of peer credit unions.
There are two stumbling blocks to attracting recent college grads — they lack certain skills and don’t yet realize they want to work at a credit union.
Through internships or class projects, young talent can help credit unions brainstorm new products and solutions.
The community-conscious investment book Slow Money represents the local, holistic approach to finance that credit unions have lived since the birth of the modern credit union in 1852.
A Q&A with Maps Credit Union on how it evaluates its local bank and credit union competitors.
Advantis Credit Union uses the return to borrower metric to help measure how effectively it is engaging members.
How credit unions can compete and still remain true to the cooperative model of the credit union industry.
Why credit unions are holding core technology providers to a new standard of innovation and engagement.
How unfiltered communication strategies can help credit unions proactively address member and employee issues.
When it comes to outbound calling, you don’t need an army to fuel amazing loan growth, just a few key players.
Credit unions are finding opportunity in an increasingly diverse area of business.
Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in hopes it will help revitalize an under-utilized area.
Northwest Community Credit Union is moving its headquarters to downtown Eugene, OR, in the hopes it will help revitalize an under-utilized area.
Maps Credit Union is building a full-scale, competitive insurance CUSO by hiring and acquiring the very best in the business.
Credit unions may think they have boomers figured out, but this generation of retirees is a group of surprising contradictions.
Women may earn less than men, but they wield greater power as the family’s key financial decision maker.
A Q&A on brick-and-mortar strategies with the CEO of OnPoint Community Credit Union.
St. Helens Community hopes to simplify, stabilize, and strengthen its core competencies and relationships in the coming year.
Maps Credit Union is an innovation goldmine in an Oregon valley.
Learn how one credit union grew from #5 to #1 in local deposit market share and increased loan & membership growth by pursuing loyalty.
2013 Beige Book Responses
Linn-Co Federal Credit Union invigorates its office space with a design to promote creativity and productivity.
An Oregon credit union rewards consumers who buy eco-friendly vehicles in an effort to increase its auto portfolio.
A $712M institution discusses the pros and cons of conservative technology adoption and industry innovation.
To build a strong credit union management team, leaders must embrace the cooperative spirit.
To drive membership, positive word-of-mouth is what you need. Here’s how to get it.
Credit unions are generating solutions that boost local economies.
One credit union's response to a Board's loss of appetite for borderline net worth.
The right mix of development and communication strategies ensures members will use online delivery channels.
In 2002, a Portland credit union undertook a dramatic reorientation with a new name to match. Where is it now?
Expanding service usage through cross-selling is difficult but key to a credit union's success.
Changing Oregon Telco to Unitus Community Credit Union is an ongoing overhaul. Some jobs are done, but a deposit mix, segment profitability, and cross-selling are now on the front burner.