State

Pennsylvania

By Rebecca Wessler | Nov. 23, 2020

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

 

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By Sharon Simpson | Aug. 17, 2020

Five credit unions shares insights from their Paycheck Protection Program efforts.

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

Feature
Best Of HR 2019

By Rebecca Wessler | Dec. 30, 2019

Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.

By Marc Rapport | Dec. 30, 2019

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.

By Marc Rapport | Nov. 25, 2019

Before they were hashtags, the concepts of #payitforward and #GivingTuesday were entrenched in the ethos of the industry.

By Sharon Simpson | Nov. 11, 2019

How six credit unions deliver real benefits to military members, veterans, and their families.

By Sharon Simpson | Oct. 28, 2019

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Erik Payne | Sept. 4, 2019

When Members 1st introduced a remote call center staff in late 2018, it quickly learned how to provide the equipment and commitment required to support this growing workforce.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

By Rebecca Wessler | April 15, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 12, 2019

Pennsylvania credit unions exceeded the national average in loan growth while keeping delinquencies below average.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Erik Payne | Dec. 31, 2018

Eight of the most popular deposit-focused articles run on CreditUnions.com in 2018.

By Erik Payne | Dec. 24, 2018

Nine of the most popular HR articles and blogs run on CreditUnions.com in 2018.

By Marc Rapport | Dec. 3, 2018

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Erik Payne | Aug. 13, 2018

In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.

By Erik Payne | Aug. 7, 2018

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Erik Payne | July 11, 2018

Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.

By James Major | May 28, 2018

Clearview FCU has launched an enterprise-wide strategy to engage and delight members.

By Ian Melhorn | April 23, 2018

Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Erik Payne | Feb. 1, 2018

Callahan data confirms this is where the Patriots dynasty ends.

By Erik Payne | Dec. 11, 2017

PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.

By Marc Rapport | Oct. 16, 2017

The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Erik Payne | Aug. 1, 2017

These cooperatives serve the financial and the spiritual needs of members.

By Erik Payne | July 17, 2017

Citadel FCU’s new mobile-responsive website is one part of a larger initiative to build the optimal digital experience.

By Marc Rapport | June 25, 2017

Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.

By Marc Rapport | April 10, 2017

The risks keep rising as credit unions expand their relationships with third-party providers, and the regulators are ramping up their game. Here’s how and why credit unions can, too.

By Marc Rapport | Feb. 27, 2017

Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.

By Callahan & Associates | Dec. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Michelle Parker | Dec. 1, 2016

Besting national averages across various penetration and efficiency rates, financial cooperatives in the Keystone State are efficiently serving members and expanding books of business with their current staffing models.

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | Sept. 26, 2016

Ardent Credit Union looks to a nearby university to offer advanced education to motivated employees.

By Marc Rapport | Aug. 15, 2016

Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.

By Marc Rapport | May 2, 2016

Improving processes and building relationships with regulators are two ways credit unions can ease compliance pain.

By Marc Rapport | April 25, 2016

How two credit unions monitor quantity without forgetting about quality when they measure contact center performance.

By Erik Payne | April 18, 2016

How Members 1st Federal Credit Union sells mortgages and makes itself more efficient.

By Liz Furman | March 29, 2016

The NCAA tournament is down to the Final Four, and regional credit union performance data from Callahan & Associates has predicted the winner.

By Sam Taft | March 21, 2016

Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.

By Marc Rapport | Feb. 22, 2016

The credit union branch network continues to grow, with different strategies across the map.

By Sam Taft | Feb. 15, 2016

Credit unions distributed more than $5 billion in member dividends in 2015. Which cooperatives lead the industry?

By Stephanie Clark | Feb. 8, 2016

Adding 3.1 million members over 12 months, credit unions report the highest ever membership. Here are some of the leaders in overall membership.

By Marc Rapport | Aug. 17, 2015

The Pittsburgh-area credit union uses targeted marketing and an array of tech tools to meet the demands of a young adult market.

By Marc Rapport | May 11, 2015

Credit union merger veterans share their experience and best practices for merging core processing systems and people.

By Sharon Simpson | May 5, 2015

Six small credit unions have projected more than $200,000 in compliance costs savings over the next two years with their new CUSO — and they say that’s just the beginning.

By Marc Rapport | May 4, 2015

Preparation, communication, and simple hospitality can go a long way toward making the grade with the regulator.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

Feature
Then And Now

By Erik Payne | April 15, 2015

For 21 quarters, Callahan & Associates has offered lessons and best practices through the Anatomy Of A Credit Union series. Here's an update on six reader favorites.

By Marc Rapport | Feb. 13, 2015

Industry preparing RBC commentary as NCUA rolls out annual regulatory review list with more to consider, and a deadline in August.

By Sharon Simpson | Nov. 5, 2014

Credit unions that want to attract younger members cannot afford to ignore the needs of unmarried adults.

By Callahan & Associates | July 8, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | May 19, 2014

Pennsylvania’s Members 1st Credit Union offers merchant and member business lending as part of its diverse loan suite.

By Erik Payne | Jan. 27, 2014

First Capital Federal’s rewards program increases loyalty, deepens relationships, and gives back to members who bank with the credit union.

By Sharon Simpson | Jan. 27, 2014

Sharing operations is a breakthrough model for large and small credit unions alike.

By Mary Beth Wilcher | Jan. 13, 2014

Erie FCU is upgrading its relationship-building efforts and empowering its leadership team members to make their own decisions.

By Janet Lee | Nov. 8, 2013

By Alix Patterson | Nov. 6, 2013

By Aaron Pugh | Oct. 14, 2013

The Pennsylvania institution has struck a balance between growth and stability.

By Sharon Simpson | Aug. 26, 2013

These two credit unions prove employees and members can talk the talk as well as walk the walk.

By Erik Payne | Aug. 26, 2013

Diamond Credit Union is boosting brand awareness through a sponsorship with its local hospital.

By Andrew Bolton | July 30, 2013

By Andrew Bolton | July 23, 2013

By Drew Grossman | April 15, 2013

Corporate credit unions pool resources and create economies of scale to help member credit unions succeed.

Feature
Regions 1 - 3

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Melissa Forsyth | Jan. 25, 2013

By Melissa Forsyth | Jan. 18, 2013

The CEO of Members 1st uses his humor in the credit union's "Advice Guy" campaign, turning him into a local celebrity.

By Melissa Forsyth | Dec. 10, 2012

Mark Ritter, VP of Business Lending Sales, shares how Members 1st created an annual Business Services Workshop to network and increase its participation program.

By Melissa Forsyth | Nov. 19, 2012

Monthly employee training at Members 1st ensures credit union representatives present a consistent brand standard at the many community events the credit union participates in.

By Callahan & Associates | Nov. 5, 2012

A credit union emphasizes virtual access over brick-and-mortar but sees value in strategic location placement.

By Melissa Forsyth | Nov. 5, 2012

American Heritage FCU's CEO shares the credit union's Personal Automated Teller strategy.

By Melissa Forsyth | Nov. 2, 2012

Learn how Members 1st has transformed its own culture and why their systematic approach is now paying big dividends.

By Rebecca McClay | Oct. 29, 2012

Job fairs, management training programs, and loan relief benefit local employment rates.

By Aaron Pugh | Oct. 22, 2012

Superior Credit Union stands out by appealing to members’ unique interests.

By Melissa Forsyth | Oct. 22, 2012

By offering a straightforward process and fee structure, Members 1st added $8 million to its construction and development portfolio in 2Q 2012.

By Melissa Forsyth | Oct. 15, 2012

Centralized underwriting and diligent quality control ensures loan at Members 1st remain consistent with credit union standards and compliant with regulatory requirements.

By Melissa Forsyth | Oct. 8, 2012

Members 1st found that its 51 branches are crucial for business lending and attracting new members.

By Melissa Forsyth | Oct. 1, 2012

Members 1st FCU takes full advantage of the stable market in the Pennsylvania state capital area.

By Melissa Forsyth | Oct. 1, 2012

Members 1st Federal Credit Union strives to maintain competitive rates across its multiple markets.

By Rebecca Wessler | Oct. 1, 2012

Members 1st connects with the community and strengthens its lending portfolio through ongoing face-to-face interaction and education.

By Rebecca Wessler | Oct. 1, 2012

A diverse mix of loan products has enabled Members 1st Federal Credit Union to post impressive growth numbers while providing for a community with differing needs.

By Rebecca Wessler | Oct. 1, 2012

Individualized attention to decisioning and underwriting ensures Members 1st makes solid loans for every member, every time.

By Rebecca Wessler | Oct. 1, 2012

The right mix of loan offerings and market awareness helps a Pennsylvania-based credit union reach new members and post stronger growth numbers than its peers.

By Aaron Pugh | Sept. 3, 2012

With $4B in assets and an aversion to brick-and-mortar, PSECU has no problem moving products and services through the virtual channel.

By Callahan & Associates | Aug. 27, 2012

By designing an all-inclusive mobile app, American Heritage Federal Credit Union is cutting teller transactions and prepping for the future.

By Bailey Reutzel | July 2, 2012

TruMark Financial Credit Union offers open communication, incentives, and career training to create a positive workplace.

By Rebecca Wessler | June 13, 2012

Effective communication can affect member behavior.

By Rebecca Wessler | June 12, 2012

Get an in-depth perspective on Members 1st Federal Credit Union's successful lending strategies.

By Rebecca McClay | May 7, 2012

Credit unions are integrating branches into schools as a way to connect with the community.

By Credit Union Direct Corporation | March 5, 2012

One credit union's auto lending revenue increased 14% after it switched point-of-purchase providers. How can you identify if there is a vendor partner better suited for you?

By Brianne Aiken | Nov. 30, 2011

West-AirComm Federal Credit Union executives explain how their annual $2,500 holiday loan has been a win-win situation.

By | Nov. 30, 2011

West-AirComm Federal Credit Union executives explain how their annual $2,500 holiday loan has been a win-win situation.

By Brooke C. Stoddard | Nov. 14, 2011

Bob Marquette, CEO of Members 1st Federal Credit Union, discusses his credit union's strategic governance model.

By Rebecca McClay | Oct. 3, 2011

CUSOs allow credit unions to vet, incubate and launch ideas in a “very safe environment,” one CUSO expert says.

By Rebecca Wessler | June 27, 2011

At the end of the day, it all comes back to the community at Guthrie Federal Credit Union.

By Rebecca Wessler | May 30, 2011

Youth outreach and community involvement generates excitement about credit union membership.

By Rebecca Wessler | May 16, 2011

Communication is key when it comes to identifying best practices and learning from your credit union peers.

By Rebecca Wessler | May 2, 2011

Guthrie leaves nothing to chance; its plans for the future include details on what it wants to do and how it wants to do it.

By Rebecca Wessler | April 18, 2011

Guthrie offers first-time homebuyers face-to-face assurance and advice during the application process.

By Rebecca Wessler | April 11, 2011

Guthrie FCU's competition in the bi-state area includes large and regional banks as well as other credit unions.

Feature
All Aboard

By Rebecca Wessler | April 1, 2011

Engaged Board members contribute to Guthrie's membership as well as its bottom line.

By Rebecca Wessler | April 1, 2011

Guthrie Federal Credit Union invests in members and the community.

By Rebecca Wessler | April 1, 2011

Guthrie builds its brand on quality products and personal service.

By Rebecca Wessler | April 1, 2011

A mid-size credit union uses the cooperative spirit and financial savvy to succeed.

By Rebecca Wessler | Feb. 28, 2011

Five credit programs that unite members around a common bond.

By Rebecca Wessler | Jan. 19, 2011

Pay attention to this Pennsylvania credit union that quadrupled its asset base in a decade.

By Brooke C. Stoddard | Jan. 1, 2011

A corporate has a different set of issues, but good communication makes a foundation for a trust.

By Rebecca Wessler | May 24, 2010

For Season 5, Anatomy of a Big Thinker, Callahan & Associates spent time in upstate Pennsylvania with Guthrie Federal Credit Union.

By Brooke C. Stoddard | April 1, 2010

Hershey Federal Credit Union was hit with the impact of financial troubles before 2009 and worries about growth and regulation in the upcoming years.

By Callahan & Associates | May 1, 1999

Citadel Federal Credit Union in Thorndale, PA, recently took a novel approach to starting our credit union service organization (CUSO), Citadel Financial Services - buying a pre-existing business. We at Citadel have already had experience with CUSOs. We have long had a 60% ownership of a check processing organization and 100% ownership of an indirect lending CUSO that works through 165 auto dealer