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Virginia

By Marc Rapport | Aug. 10, 2020

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Aman Johal | Aug. 10, 2020

Which credit unions led the nation in the number of Paycheck Protection Program loans funded?

By Marc Rapport | July 27, 2020

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.

 

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By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are taking the next step, from forming DEI councils to launching targeted charities.

By Rebecca Wessler | July 20, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Erik Payne | July 20, 2020

Two Virginia credit unions find new ways to engage and train out-of-office call center employees.

By Callahan & Associates, Inc. | July 8, 2020

Join Erica Marshall, training manager for CommonWealth One Federal Credit Union ($413M, Alexandria, VA), for discussion about how the credit union launched an e-learning initiative to help staff make the most of staying at home during the pandemic.

By Marc Rapport | June 29, 2020

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Rebecca Wessler | June 15, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Marc Rapport | May 26, 2020

Employees and employer benefit from homegrown e-learning initiative.

By Rebecca Wessler | May 26, 2020

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Marc Rapport | May 4, 2020

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Rebecca Wessler | March 23, 2020

The current environment is springing unprecedented challenges on leaders nearly every day, but there are lessons from the past that apply to the present.

By Callahan & Associates, Inc. | Feb. 6, 2020

Join Callahan & Associates and Melissa Alexy, vice president of human resources for Langley Federal Credit Union, for a discussion about how the cooperative gave all employees the experience of attending a national conference through the Langley U Summit.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Marc Rapport | Dec. 30, 2019

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Rebecca Wessler | Dec. 23, 2019

Five ways credit unions are making it easier for members to conduct their financial business and live their lives.

By Sharon Simpson | Nov. 11, 2019

How six credit unions deliver real benefits to military members, veterans, and their families.

By Erik Payne | Oct. 30, 2019

Langley FCU’s one-day Summit engages staff members and provides career development opportunities.

By Marc Rapport | Oct. 28, 2019

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By Celeste Karwan | May 16, 2019

Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?

By Marc Rapport | April 11, 2019

Credit union volunteers encounter refund shock from some as the new withholding regime presents an opportunity to rethink how cooperatives can help at tax time and year round.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Erik Payne | Feb. 4, 2019

Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By | Dec. 17, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Alexandra Gekas | Dec. 17, 2018

Credit unions across the country spread cheer on social media.

By Marc Rapport | Dec. 3, 2018

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Erik Payne | Oct. 1, 2018

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Erik Payne | Sept. 17, 2018

Five executives from credit union and league foundations discuss start-up capital, ongoing financial stability, and more.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | May 8, 2018

Credit union credit card mavens dish at Card Forum 2018.

By Ian Melhorn | April 23, 2018

Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?

By Marc Rapport | April 9, 2018

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By E.C. Harrison | Feb. 19, 2018

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By | Jan. 29, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Sept. 11, 2017

InFirst FCU’s rewards card takes a move from Costco’s playbook and offers a rich deal.

By Sharon Simpson | Aug. 28, 2017

Andy Grimm has been with Apple FCU for more than 20 years, but he's been CEO for less than two months. In this Q&A, the chief executive offers advice for old-timers taking on a new role.

By Erik Payne | July 3, 2017

Credit unions in Virginia, Montana, and Oklahoma talk about benefits, drawbacks, and strategies to accommodate a work force far from home.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Marc Rapport | Jan. 30, 2017

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

By Marc Rapport | Jan. 2, 2017

Credit unions used creative ways to serve new markets and members throughout 2016, and they survived the first year of some dramatic document changes.

By Marc Rapport | Dec. 20, 2016

Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.

By Callahan & Associates | Dec. 12, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Nov. 21, 2016

The credit union's checking account for members with sub-600 credit scores provides a needed member benefit while also mitigating risk.

By Erik Payne | Nov. 14, 2016

Freedom First’s microloan program helps low-income members build credit and a nest egg.

By Michelle Parker | Oct. 3, 2016

Which 10 credit unions top the list for largest branching network?

By Erik Payne | Sept. 26, 2016

A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.

By Liz Furman | Aug. 22, 2016

New car balances take up more of the portfolio, but big credit unions find big business in indirect lending.

By Marc Rapport | Aug. 4, 2016

The regulator’s move may be first step of more relief to come.

By Suzanne McGann | June 27, 2016

CU InfoSecurity Conference speakers tell attendees they need better artificial intelligence capabilities to thwart cyber attacks.

By Sharon Simpson | June 20, 2016

The Business Analytics Innovation Team at Member One FCU tasks six employees with digging into data to find areas of opportunity.

By Erik Payne | June 20, 2016

Informed decisions benefit all levels of the Virginia credit union’s operations.

By Callahan & Associates | June 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Dahna Chandler | May 30, 2016

The Virginia credit union changed its mortgage lending paradigm to accommodate members’ availability and interests.

By Erik Payne | April 30, 2016

How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.

By Callahan & Associates | April 30, 2016

Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions as their financial institution of choice, driving up penetration metrics and average member relationships across the state.

By Marc Rapport | April 11, 2016

Belvoir Federal Credit Union’s tech specialists have developed an automated escheatment system to swiftly clean up old accounts.

By Erik Payne | April 11, 2016

A monthly fee at CommonWealth One FCU has helped the credit union encourage higher checking account balances and close inactive accounts.

By Michelle Parker | March 21, 2016

These credit unions are moving the needle on SBA lending, ensuring small businesses get the financing they need to flourish.

By Sam Taft | March 21, 2016

Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.

By Stephanie Clark | March 21, 2016

Average member relationships increased 4.5% at credit unions nationwide and hit an all-time high, but what credit unions posted the highest dollar change?

By Erik Payne | March 14, 2016

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.

By Erik Payne | Feb. 22, 2016

One-hour wait times at a branch in Puerto Rico inspired the Virginia credit union to open a second branch in a San Juan suburb.

By Sam Taft | Feb. 15, 2016

Credit unions distributed more than $5 billion in member dividends in 2015. Which cooperatives lead the industry?

By Marc Rapport | Feb. 8, 2016

A big Indiana credit union offers high rates to savers while a small Virginia credit union charges ahead with a community charter.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Marc Rapport | Dec. 21, 2015

From “intentional communications” to identifying top intern prospects — and even heading off internal fraudsters — the “people helping people” strategy begins in the home (office.)

By Marc Rapport | Dec. 17, 2015

Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.

By Dahna Chandler | Nov. 30, 2015

An established disaster recovery plan helped the credit union serve members after a fire destroyed its data center.

By Catherine Siskos | Oct. 12, 2015

The key to any foundation’s success is its ability to expand its coffers.

By Erik Payne | Oct. 5, 2015

Different campaigns and processes help Navy Federal improve its social media presence.

By PSCU | Sept. 14, 2015

Being able to make hay with big data is just the beginning for credit unions that turn to experts.

By Ted Goldwyn | Sept. 14, 2015

Navy Federal offers the newest solutions in mobile wallets and shares how smaller credit unions can, too.

By Marc Rapport | Sept. 14, 2015

A Virginia credit union uses card analytics and a new app to catch members’ interest.

By Erik Payne | July 27, 2015

In 2010, Fairfax County Credit Union received supplemental capital from the U.S. Treasury. Here’s how it used those funds to improve the long-term health of the credit union and its membership.

By Erik Payne | June 12, 2015

From in-house video production to cloud-based target marketing, these four credit unions are using leading-edge tools to differentiate and compete.

By Callahan & Associates, Inc. | June 4, 2015

Jon Jeffreys, managing partner of Callahan & Associates, discusses the role of innovation in today's financial services space.

By Erik Payne | April 13, 2015

How three credit unions turned their sales-oriented social media strategies into engagement-driven ones.

By Marc Rapport | April 6, 2015

PenFed’s large stake in unusual adjustable rate mortgages helps defend against rate hikes while bolstering its bottom line.

By Rebecca Wessler | Feb. 23, 2015

This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.

By Callahan & Associates, Inc. | Feb. 13, 2015

Callahan & Associates chairman Chip Filson and analyst Sam Taft discuss merger pitfalls and alternative organizational designs.

By Erik Payne | Feb. 9, 2015

Member One FCU offers three lessons gleaned from six years of operating a process improvement team.

By Drew Grossman | Jan. 22, 2015

Originally bound to the railroad industry, this once-small cooperative struck out on its own and is now on track to become Southwest Virginia’s premier financial institution.

By Callahan & Associates | Jan. 22, 2015

Virginia credit unions have many positive trends working for them as they head into 2015, including excellent loan and membership growth.

By Drew Grossman | Jan. 22, 2015

How a growing credit union is increasing community awareness and ramping up relevance through responsive, daily marketing.

By Drew Grossman | Jan. 22, 2015

Member One aims to triple its assets within a decade. But to achieve that goal, it needs a team that can balance risk and reward across the organization.

By Erik Payne | Jan. 22, 2015

A look at the employee culture at Member One, where staffers work hard, play hard, and have a variety of activities in between.

By Rebecca Wessler | Jan. 20, 2015

Debra Vollmer, senior vice president at Langley Federal Credit Union, reflects on her leadership style, lessons learned during her career, and opportunities for the industry.

By Sharon Simpson | Nov. 5, 2014

Credit unions that want to attract younger members cannot afford to ignore the needs of unmarried adults.

By Kevin Heal | Oct. 20, 2014

Rates for the U.S. Treasury 10-year note are lower today than they were in the beginning of the year, which means the time is ripe to recapture loans.

By Marc Rapport | Oct. 20, 2014

Lessons from five credit unions on the benefits of grocery co-op partnerships.

By Andrew Bolton | Oct. 13, 2014

Credit unions across the United States are capturing market and expanding branch networks.

By Erik Payne | Oct. 6, 2014

How Member One FCU ties in the humanities with its financial services strategy.

By Erik Payne | Oct. 1, 2014

This Virginia-based cooperative powerhouse dishes out key lessons in leadership, culture, adaptability, and the value of strategic aggression.

By Callahan & Associates | Sept. 25, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Drew Grossman | Aug. 4, 2014

A larger market share gave Member One the leverage it needed to change how it compensated dealer partners.

By Sharon Simpson | July 28, 2014

Langley FCU chief executive officer, Tom Ryan, shares the credit union’s journey and results from its transition to a faster-paced, more collaborative culture.

By Aaron Pugh | July 21, 2014

How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.

By Drew Grossman | July 7, 2014

What’s the secret to rotating executives to different positions successfully? Weekly meetings, low turnover, and trust.

By Erik Payne | July 1, 2014

The one constant through six wars and five name changes is Commonwealth One’s founding group of civilian and military personnel.

By Drew Grossman | June 19, 2014

Credit unions take note: The team with a deep bench of players won the NBA Finals.

By Callahan & Associates | June 6, 2014

Virginia Credit Union discusses the process it recently went through to convert its credit card portfolio to EMV.

By Erik Payne | May 12, 2014

Four tips from Apple and Suncoast credit unions on gaining access to schools and establishing a student-run branch.

By Erik Payne | March 31, 2014

Why Member One converted its core system and how it chose a new provider.

By Erik Payne | March 10, 2014

How the Virginia credit union re-arranged its investments to accommodate 34% loan growth.

By Erik Payne | Jan. 20, 2014

How Belvoir Credit Union leveraged its compliance investment to benefit the credit union industry.

By Catherine Siskos | Jan. 13, 2014

These three far-sighted strategies can help remove roadblocks and provide a path to increased member business lending.

By Aaron Pugh | Dec. 2, 2013

Northwest FCU followed the golden rule of project management when it decided to convert from its 30-year-old legacy core system.

By Drew Grossman | Nov. 11, 2013

As more countries adopt chip technology in lieu of magnetic stripes, one U.S. credit union takes the plunge and changes its card technology.

By Alix Patterson | Nov. 6, 2013

By Andrew Bolton | Nov. 1, 2013

By Andrew Bolton | Oct. 28, 2013

By Mark Reed | Oct. 24, 2013

By Andrew Bolton | Oct. 22, 2013

By Mark Reed | Oct. 18, 2013

By Andrew Bolton | Sept. 18, 2013

By Mark Reed | Sept. 4, 2013

By Alix Patterson | Aug. 29, 2013

By Janet Lee | Aug. 27, 2013

By Andrew Bolton | Aug. 20, 2013

By Alix Patterson | Aug. 19, 2013

By Andrew Bolton | Aug. 7, 2013

By Mark Reed | July 10, 2013

By Yun Ma | April 15, 2013

Credit unions drive home the message that their members are appreciated by timing dividend payouts with a holiday.

By Charlotte Cash | April 15, 2013

CommonWealth One FCU emphasizes internal organic growth.

By Jay Johnson | April 15, 2013

Credit unions ended 2012 with record results across a range of measures.

By Yun Ma | April 15, 2013

As the economy recovers, any extra effort credit unions make to reward their members will help those relationships better stand the test of time.

By Alix Patterson | April 5, 2013

Feature
Region 5

By Callahan & Associates | April 1, 2013

2013 Beige Book Responses

By Yun Ma | March 18, 2013

In PenFed’s unconventional leadership program, vice presidents take turns running nearly every department.

By Brooke C. Stoddard | Feb. 18, 2013

As the incoming leader of Langley Federal Credit Union, Tom Ryan helped his board strike the balance between embracing historic practices and plotting future improvements.

By Aaron Pugh | Feb. 11, 2013

Are your SEGs getting the branch-quality blitz of financial insights and resources they deserve, or are you just going through the motions?

By Greg Gibson | Feb. 4, 2013

Northwest FCU shares the strategy behind its recent repositioning.

By Yun Ma | Feb. 4, 2013

Known for its strong investment portfolio, Langley is now shifting its resources to loans. Here’s why.

By Aaron Pugh | Jan. 14, 2013

A Q&A on core conversion strategies with the controller of Northwest Federal Credit Union.

By Alix Patterson | Dec. 21, 2012

By Rebecca McClay | Oct. 15, 2012

Each mortgage modification a credit union makes to help members avoid foreclosure keeps the housing market in better health.

By Aaron Pugh | Oct. 15, 2012

Entrust Financial Credit Union gives personalized service to all new member relationships, not just high-dollar ones.

By Bailey Reutzel | Sept. 10, 2012

Dominion Credit Union believes contactless payments will be a necessity for future members, but it is taking innovation one step at a time.

By Bailey Reutzel | June 18, 2012

The Maryland & DC Credit Union Association annual conference offered a platform for exchange of strategic ideas.

By Bailey Reutzel | May 14, 2012

PenFed’s 5/5 ARM is a sought-after product but one that takes commitment to efficiency.

By Rebecca McClay | Nov. 14, 2011

A Loan Saver application that reveals savings in converting to a Belvoir Federal Credit Union loan has already attracted several refis.

By | Oct. 17, 2011

Credit unions can improve your virtual communication strategy in these four key areas.

By Rebecca McClay | Oct. 1, 2011

Virginia Credit Union uses mini musicals to get members talking.

By Aaron Pugh | June 27, 2011

Make even basic online touch points part of a larger strategy through games, education, and social networking.

By | April 14, 2011

One Virginia credit union shows how it incorporates email into the collections process.

By Rebecca Wessler | Feb. 28, 2011

Five credit programs that unite members around a common bond.

By Brooke C. Stoddard | Jan. 1, 2011

The Board-Management Relationship has changed; both sides understand more effort is needed and more is at stake.

By | Nov. 9, 2010

Brad Roteman describes the qualites of a good leader and employee.

By | Oct. 20, 2010

Brad Roteman offers insight on the sucess of Healthcare Systems Federal Credit Union's sales culture.

By | Oct. 7, 2010

Brad Roteman offers insight on how to succeed in spite of challenges.

By Callahan & Associates | Oct. 1, 2009

Average credit card penetration at credit union through the end of 2008 was 14.3%. This means that the vast majority of creidt union members are not using their credit union's credit card.

By Callahan & Associates | Oct. 1, 2009

To handle call volume and provide the best service, Northwest Federal Credit Union has a strong call center structuce and incentive program in place for employees.

By Scott Patterson | Aug. 5, 2009

North West Federal Credit Union offers a new perspective on student lending

By Callahan & Associates | July 1, 2009

New enrollment technology allows NARFE Premier to more effectively recruit new members from a geographically diverse pool of potential members.

By Lydia Cole | Oct. 1, 2008

Chartered in 1935, Justice Federal serves the Department of Justice, its associated agencies including the FBI and DEA, the Department of Homeland Security, the Courts of the District of Columbia and law enforcement affinity groups.

By Callahan & Associates | July 1, 2008

By using personalized emails with an interest rate special, Northwest FCU attracted more than $1 billion in new loans.

By Callahan & Associates | April 1, 2008

At ABNB FCU we empower employees to do the right thing. Our culture of extraordinary service is a function of our military heritage, hiring the right people, giving employees the right training, and keeping focus on our tradition of helping our members.