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The veteran CEO guides DEI at a billion-dollar credit union.
STCU’s financial relief team pulls risk mitigation and member financial wellbeing under the same umbrella with employees who are simultaneously loan underwriters and financial counselors.
Seattle-based Verity Credit Union is financing limited equity housing on the city’s south side in the hopes the model could serve as the future of affordable housing.
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User experience research helps specialists define and refine the BECU member experience.
A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.
Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.
Credit union chief executives share takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
Research and reflection drives a new lineup of products and services at Seattle Credit Union.
Five credit unions share how they volunteer when in-person gatherings are more difficult than ever.
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
Three financial institutions live their cooperative principles by providing tactical support so smaller shops can focus on mission.
A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.
Which credit unions led the nation in the number of Paycheck Protection Program loans funded?
Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
Join Tom Berquist, marketing and co-op affairs for BECU ($22.7B, Tukwila, WA), for a discussion about how the credit union defined its purpose and strategic direction.
A special team at BECU delves into digital to tackle user experience at the big cooperative.
Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?
A first mobile deposit begins a shift for many a member across the country as digital replaces physical in a pandemic’s wake.
BECU, Logix, CommunityAmerica, and MSUFCU share insight on their response and how they’re planning for the unknown.
Join Callahan & Associates and Kirkbride for a discussion about WSECU’s transition from waterfall to agile project management in an effort to improve the member experience.
A reorganization to the senior leadership team in 2019 has had a positive, powerful impact at TwinStar Credit Union.
A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.
STCU’s business and commercial services department is working to provide a full relationship that takes into account deposits and other needs as much as loan balances.
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Credit unions across the country are deploying creative solutions to engage members and encourage savings.
With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.
There’s a growing trend in Credit Union Land that’s encouraging employees to spend Columbus Day on the road, volunteering and giving back to their communities.
Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.
How agile project management has helped WSECU work smarter, faster, and better.
Small improvements can add up to big value for credit union products and services.
Six credit unions from California to Connecticut and locations in between share their placement strategies for branching success.
A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.
Numerica Credit Union has served cannabis businesses for five years. Learn how the shop monitors risk for these growing businesses.
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
Join Callahan & Associates and Rachel Van Noord, director of community outreach for BECU, for an interactive discussion about the Washington credit union’s Member Summit.
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market to retain the best employees and position them for leadership roles.
Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?
Based on member feedback, BECU now incorporates financial education into its annual meeting.
As lending rolls along at U.S. credit unions, members show their appreciation by making timely payments.
Last summer was the most competitive homebuying season of all time, and credit unions are preparing for more action in 2019.
Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
BECU used member insights to rebuild its onboarding process, acclimating members to the credit union in one-third of the time.
Here are seven savvy ways credit unions across the land upped their member experience game in 2018, and shared their experience and learnings with their peers on CreditUnions.com.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Early adoption and member convenience drive strategy at this Spokane cooperative.
How BECU uses Fannie Mae HomeReady Mortgage program and financial education to enable members to buy their homes.
Three credit unions share how one-to-one lending has helped them build business and increase engagement with members.
How a shift to universal tellers and a rework of its branches saved WSECU millions.
This Callahan Collection examines how credit unions approach headquarter building and design.
Why human experiences outweigh plastic tchotchkes every day of the week.
Innovative consumer loan and financial education products have helped BECU perform admirably in asset quality.
BECU’s financial reality fairs teach high schoolers about the challenges of adulthood.
Credit unions in California and Washington offer best practices for responding to breaches and reissuing cards.
BECU and MSUFCU provide lessons in communication and expectation.
Two credit unions offer tips and best practices to succeed in the loan participation space.
Callahan & Associates and TwinStar Credit Union discuss the institution's Imagination Lab, how it was implemented, and the successes the Lab has achieved.
How a Northwest credit union partners with three other credit unions and a local CDFI lender to help microbusinesses prosper.
TwinStar Credit Union's Imagination Lab studies processes and reduces friction for members and employees.
How three credit unions are pushing their physical locations into the future.
How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.
An Urban Institute presentation offers plenty for credit unions to move on.
To serve consumers of alternative financial services, credit unions must first understand who they are and what they want.
Five ways credit unions decided whether to deploy or defer new technologies.
A surge in deposits helps prepare the books for interest rate increases.
Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.
Why the credit union is heavily engaged in making sure it has a physical presence in its communities.
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
The regulator’s move may be first step of more relief to come.
Day two at ACUC sees focus on polling, projects, the regulatory burden, and how to compete.
Small credit union roundtable kicks off ACUC with discussion on business and thought collaboration, and on the loss of intellectual capital.
New regs would provide a safe harbor under NCUA rule, but some say the effects could re-define small-dollar lending and sharply reduce availability.
For April Fools’ 2016, CreditUnions.com looks at funny credit union-celebrity relationships that make too much sense.
Cooperatives across the land are continuing the tradition of offering tax preparation services for free this year, and if a member gets a little financial wellness help along the way as April 15 nears, all the better.
For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.
By turning a longstanding credit model on its head, BECU repriced $100 million in loans in 2015.
In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.
Juntos Avanzamos program grows from its Texas roots as a way to light the path to safe banking for Hispanic consumers.
Why three credit unions are turning to team-based learning to develop current and future leaders.
Check out how these forward-leaning credit unions took advantage of a growing economy and responded to regulatory challenges to keep loans growing.
Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.
Washington state credit union’s fifth-generation short-term loan apps go mobile and into the cloud, helping to meet its mission while monetizing the channel.
The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.
New Mexico’s Nusenda works to boost capital access and financial acumen; judges cite other nominees for digital small business banking that includes Uber-style service in Poland.
The first phase of NACHA’s plan to open new daily payment windows is now a year out and approaching fast.
Credit unions pay good money for cutting-edge products and services. Here’s how they can avoid being shortchanged upon delivery.
Randy Gunderson, CFO for WSECU, discusses selling mortgages to Fannie Mae and participating consumer and commercial loans.
How an auto loan helped this Washington credit union donate more than $14,000 to area schools.
How WSECU turned a coasting RV lending program into a true income vehicle.
Apple Watch is just the beginning for mobile-oriented, blue-sky thinkers in the credit union space.
Three tech-savvy institutions share how they miniaturized important portions of their business models to maximize the value of mobile.
Credit unions on both coasts share how they ramped up new insurance and investment services.
Preparation, speculation underway as same-day settlement gets green light on nation’s largest payment rail.
Industrial Credit Union of Whatcom County shares an important lesson about how to generate excitement within a community.
Industrial Credit Union of Whatcom County's senior vice president discusses how it's annual food drive has grown over the past 20 years.
BECU knows what goes around comes around. That’s why it’s emphasizing good planning over good fortune, strategy over scale, and the needs of the many over the demands of a few.
These tactical approaches to products, channels, vendor management, employee engagement, and compliance keep BECU moving forward year after year.
CEO Benson Porter and board member Porsche Everson discuss how BECU attracts and keeps cooperative governance talent.
How do credit unions in Washington stack up against the nation?
Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.
The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
With more than 7 million potential members to reach and nearly 887,000 current members to stay connected to, BECU isn’t just building a brand, it’s building a beacon.
Marketing expenses, measurable goals, and more in this Graphic Of The Week.
This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.
Tips from BECU on how to manage growth and risk under increased regulator scrutiny.
Four lessons from Ent and Numerica credit unions on how to run a successful member business credit card.
Deflating news to Patriots partisans: Callahan data points to Seahawks triumph.
Whether the goal is growth or control, high-yield offerings can shape saving behaviors that benefit the member and the credit union.
The Veterans Family Fund CD from America’s Credit Union offers best practices even for institutions without military field of memberships.
The ideal credit union's headquarters branch represents an opportunity for research and development and staff training, and helps reinforce to the staff that the branch is still largely seen as the face of the organization.
Credit unions across the United States are capturing market and expanding branch networks.
Ross Swartwout, Senior Designer and Social Media Specialist at BECU, discusses the credit union's social media program in this Leadership Series webinar.
Credit unions encourage refinancing with friendly competition and enticing offers.
Three startups find a niche making business loans, but how much competition are they for credit unions?
If you are only concerned about hard-dollar ROI, you’re missing the point. The benefits of these dynamic channels become apparent in other ways.
During the Great Depression, Boeing employees couldn’t afford the tools they needed to remain employed, so they formed a credit union.
One credit union addresses recurring problems with solution-oriented teams that include employees of different ranks.
The kind of service that boosts the scores also serves as a guide for improving call center operations.
Competitiveness, income, risk, and engagement drive four distinct pricing models.
Carla Altepeter, CEO of Numerica Credit Union, talks about her credit union's culture change and aligning project management to achieve organizational goals.
BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
Callahan & Associates predicts the winner of Super Bowl XLVIII by analyzing credit union performance data.
Car-sharing companies allow college students and city dwellers to forgo car ownership in favor of memberships that offer as-needed availability.
Mark Allen, chief credit officer at WSECU, talks about the credit union's automated quick loan product.
Numerica Credit Union’s updated disaster recovery system consolidates processes and data and makes information more easily accessible.
BECU talks about complying with CFPB consumer complaint expectations.
Credit unions are using resources such as GPS tracking devices and starter-interrupt systems to help members with low credit scores and questionable histories purchase cars.
How America’s Credit Union uses bankruptcy scores to improve its loan decision-making process.
Crowdsourcing software enables the Washington credit union to solicit ideas from employees and build off the solutions of one another. So far, participation is high and credit union leadership is pleased.
WSECU’s short-term loan offers much-needed credit without the exorbitant rates and fees typically associated with these types of products.
The Washington credit union is turning its indirect lending program into a 100% electric business by October 1.
These two credit unions prove employees and members can talk the talk as well as walk the walk.
BECU’s VP of Member Solutions discusses why there will always be a place for the branch.
Give employees the knowledge they need to think and act like the business partners they are.
Women may earn less than men, but they wield greater power as the family’s key financial decision maker.
2013 Beige Book Responses
In this short Q&A, Kelli Hawkins, Communications Manager at Numerica Credit Union ($1.2B, Spokane, WA), shares how a video contest is helping the credit union reach out to its younger members.
For many credit unions, financing recreational vehicles is a powerful way to shift loan portfolios into overdrive.
BECU publishes a short financial annual report as well as an extensive sustainability report that describes what the credit union does for staff, the community, and the environment.
Spokane Teachers Credit Union’s onboarding program was such a success for indirect members, the credit union implemented it for all new members.
Numerica, a railroad credit union, has turned into an economic engine for Spokane and its surrounding communities.
Members at Primesource use the credit union for products, services, information, and more.
Spokane Media Federal Credit Union demonstrates how credit unions collaborate and support one another, even when they are competing.
Spokane Teachers Credit Union serves many members under one guiding principle.
Numerica Credit Union encourages employees to increase the institutions' performance with a voluntary stakeholder's program.
7 ways Spokane credit unions come together to support one another
and the industry.
Superior consumer awareness and enviable market share in deposits and mortgages are just a few of the benefits of being a Spokane credit union.
With $10 million in assets, Spokane Media FCU stays competitive while retaining a niche membership.
STCU's leadership team members display alabaster hearts in their office to remember the essence of their brand, which guides their advertising initiatives.
Numerica Credit Union has $150 million in small business loans, lending to local businesses that typically get overlooked by banks.
Spokane's two largest credit unions, STCU and Numerica Credit Union, strive for innovation to preserve their market share.
Spokane Teachers Credit Union restructures members' mortgage loans to increase collections and avoid write-offs.
Spokane Teachers Credit Union snagged $20 million in rescued auto loans through a 1% cash back campaign.
Veridian Credit Union's Green Initiative Project includes auto and home improvement loans to encourage members to make eco-friendly choices.
Spokane County is a $9B market between credit unions and banks, with credit unions owning 30% of that market.
Like a camel on a Northwest hiking trail, Spokane-area credit unions are standouts.
BECU spotlights University of Washington alumni and wins an Emmy in the process.
Spokane Teachers Credit Union supports its employees in myriad ways, and they in turn nurture member relationships.
Residents of Vashon Island, WA, partnered with a credit union to open a branch that drew 16% of the local population in its first year.
A Seattle credit union moves from in-store locations to full size branches, enhancing service capabilities and allowing for new growth.
Credit unions are integrating branches into schools as a way to connect with the community.
Moms play a major role in family financial decisions, so Verity Credit Union designs
campaigns to connect with women.
Salal Credit Union takes its social media strategy to the next level by using location-based platforms to connect members with products.
Surviving in a new economy requires successfully managing risk and satisfying new regulatory requirements.
Co-ops are hoping to deepen services to their communities as more states allow municipal deposits, including recently New Jersey and Washington.
CEOs have plenty of challenges, but they also have the ability to make a mark in the credit union and the community.
Students, community, and innovation work hand in hand for this standout credit union.
Credit Unions top the list of financial institutions that provide the highest yields on checking accounts, a recent survey found.
Seattle Metropolitan uses the cooperative principles to give structure to its actions.
A Washington state credit union turns its diminutive size into a demonstrable advantage.
Consumers are in touch with the core values of the credit union movement: independence, value, and community.
Debit interchange regulation is moving the market away from free checking, which gives credit unions a new way to enhance member relationships.
BECU's community outreach has various components, including affordable housing, financial education, and community investment.
The results from late 2008 merger activity can be seen through the lens of one marketplace: Washington State. Plus an infographic: Deposit Market Share Distribution of Performance by State
Moving from a product-silo to a member-solution organization five years alo lowered BECU's expense ratio and prepared it for double-digit member growth even in these difficult times.
Credit Unions of Washington, a consortium of over 50 credit unions, allows credit unions from all over the state to pool resources to reach a much wider audience than any single institution can reach on their own.
Advanced features of bill pay may help increase adoption.