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The leader of Element FCU reflects on the CEO journey in these times of COVID-19.
Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.
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Which credit unions led their states in the number of Paycheck Protection Program loans funded?
Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
A new approach to the credit union basics of people and finance helped this West Virginia cooperative turn six-figure losses into seven-figure gains.
Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.
Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.
With a little imagination and effort, any cooperative can afford virtual agents, ultra-efficient contact centers, and click-for-a-call capabilities.
This week, CreditUnions.com offers inspiration on how to break free from the ties that bind.
Element Credit Union looks toward vendor partnership to better serve its members.
Members who more readily accept new self-service options are a market segment worth cultivating.
Element Credit Union introduced paperless operations to increase member interaction in its branches.
Element Federal Credit Union demonstrates how small cooperatives can successfully lead their members, their communities, and the cooperative system forward.
Element uses call-ahead services to make the most of its technology, as well as its members' time.
Element Federal Credit Union strives for a 90% loan-to-share ratio by providing new options for members.
A focus on key institutional strengths and the unique priorities of its membership yields unprecedented opportunity for a small West Virginia cooperative.
Linda Bodie, CEO of Element Credit Union, looks to outside technology services for inspiration on how to improve member service.
Element Federal Credit Union has been balancing its virtual channels and two physical branches to serve its state-wide member base.
For many credit unions, financing recreational vehicles is a powerful way to shift loan portfolios into overdrive.