State

West Virginia

By Marc Rapport | Jan. 25, 2021

The leader of Element FCU reflects on the CEO journey in these times of COVID-19.

By Marc Rapport | Dec. 28, 2020

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.

By Marc Rapport | Oct. 5, 2020

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

 

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By Erik Payne | July 20, 2020

Which credit unions led their states in the number of Paycheck Protection Program loans funded?

By Marc Rapport | June 22, 2020

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By William Hunt | Dec. 16, 2019

Data from Callahan & Associates documents the performance in four key areas for credit unions that have made a charter change over the past decade.

By Maya Neuman | Oct. 8, 2018

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?

By Ian Melhorn | April 23, 2018

Credit unions in the Mid-Atlantic reported faster MBL growth than credit unions outside the region. In what other areas did these Mid-Atlantic cooperatives excel?

By | May 4, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | March 13, 2017

A new approach to the credit union basics of people and finance helped this West Virginia cooperative turn six-figure losses into seven-figure gains.

By Marc Rapport | Dec. 14, 2015

Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.

By Erik Payne | April 15, 2015

Callahan & Associates celebrates five years of adventure with the Anatomy Of A Credit Union series.

By Callahan & Associates | Jan. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | June 16, 2014

With a little imagination and effort, any cooperative can afford virtual agents, ultra-efficient contact centers, and click-for-a-call capabilities.

By Rebecca Wessler | May 27, 2014

This week, CreditUnions.com offers inspiration on how to break free from the ties that bind.

By Andrew Bolton | July 8, 2013

By Melissa Forsyth | April 25, 2013

By Melissa Forsyth | April 24, 2013

Element Credit Union looks toward vendor partnership to better serve its members.

By Aaron Pugh | April 22, 2013

Members who more readily accept new self-service options are a market segment worth cultivating.

By Melissa Forsyth | April 17, 2013

Element Credit Union introduced paperless operations to increase member interaction in its branches.

By Aaron Pugh | April 15, 2013

Element Federal Credit Union demonstrates how small cooperatives can successfully lead their members, their communities, and the cooperative system forward.

By Melissa Forsyth | April 10, 2013

Element uses call-ahead services to make the most of its technology, as well as its members' time.

By Melissa Forsyth | April 3, 2013

Element Federal Credit Union strives for a 90% loan-to-share ratio by providing new options for members.

By Aaron Pugh | April 1, 2013

A focus on key institutional strengths and the unique priorities of its membership yields unprecedented opportunity for a small West Virginia cooperative.

By Melissa Forsyth | March 29, 2013

Linda Bodie, CEO of Element Credit Union, looks to outside technology services for inspiration on how to improve member service.

By Melissa Forsyth | March 22, 2013

Element Federal Credit Union has been balancing its virtual channels and two physical branches to serve its state-wide member base.

By Aaron Pugh | March 4, 2013

For many credit unions, financing recreational vehicles is a powerful way to shift loan portfolios into overdrive.