Letter From The Editor

The King Is Dead. Long Live The Queen.

There’s a lot of uncertainty in the financial markets, but in credit union land, members are learning cooperative roots run deep.
By Rebecca Wessler

Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Erik Payne

On Leadership

Lesley Pierce On Leadership

The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.
By E.C. Harrison


3 Critical Questions About The Corporate Resolution Plan

While credit unions await payback, a look at the agency’s audit numbers shows its rescue plan might have cost more than it saved.
By Chip Filson


A Move In Rates Has Hijacked My Budget. Now What?

How three possible rate paths could throw a curveball during the 2017 budgeting process.
By Dwight Johnston

Callahan News

4 Ways To Maximize Analysis

Tips to build a board report, measure goals, identify desirable new branch locations, and study a credit union’s position in the mortgage marketplace.
By Stephanie Clark

State In The Spotlight: Utah

Utah credit unions set new records in loan originations, members, shares, loans, and much more in the first quarter of 2016. More members than ever are choosing Utah credit unions as their financial institution of choice, which is driving up penetration metrics and average member relationships across the state.
By Michelle Parker

Industry Performance

Align With Members, Not Markets

Credit unions’ overarching focus on creating and delivering value to members provides a solid foundation for steady performance while markets whipsaw in the face of uncertainties.
By Jay Johnson


Industry Performance By The Numbers

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the first quarter of 2016.
By Callahan Industry Analysts


The Consolidated Credit Union Financial Statement

By Liz Furman

Peer Group Comparisons

Summary Financial Profiles

Credit unions of various sizes can easily compare their business models against institutions of similar sizes using these summary income statements and balance sheets.
By Liz Furman

Peer Group Comparisons

Performance Scorecard

It’s never been easier to compare the quarterly performance of up to three credit unions using Callahan's Search & Analyze online reports. This Performance Scorecard shows stats for the average credit union in eight peer groups.
By Liz Furman

Anatomy Of A Credit Union

Anatomy Of Kane County Teachers Credit Union

New employer group strategies and a focus on financial wellness have helped KCT get back to basics and sparked a sharp recovery at the suburban Chicago credit union.
By Marc Rapport

Ideas In Action: Compliance And Enterprise Risk Management

The Many Faces Of Risk Management

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.
By Sharon Simpson

A Year In Credit Union Regulations

Since the beginning of 2015, the NCUA placed a final ruling on 14 regulations. What are these regulations and how will they impact credit unions?
By Stephanie Clark

Cybersecurity Starts At The Top

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.
By Chris Howard

Compliance Comes To CUSOs

The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.
By Marc Rapport

Technology@CU: Startups, Incubators, And The Credit Union Industry

The Price Of Innovation In Louisiana

ANECA’s $500,000 investment in a local startup competition encourages entrepreneurialism and drives money back into the Shreveport economy.
By Erik Payne

The FinTech Revolution And Creative Collaboration

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.
By Ted Goldwyn

How A Little Innovation Helps Coastal FCU Support Budding Businesses

A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.
By Erik Payne

How In-House Apps Jumpstarted A Technology Venture For Greylock FCU

Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.
By Susan Levi Wallach

Diversions: Best Practices From Branding Behemoths

3 Lessons To Build An Employer Brand

L’Oréal, Chick-fil-A, Wal-Mart, and McDonald’s all offer best practices to help credit unions tell their story.
By Erik Payne

The Last Word

Summer Road Trip

Take a breather from your summer reading list and try to find these entertaining credit unions.
By Leigh Anne Terry

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