Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Erik Payne

On Leadership

Shruti Miyashiro On Leadership

The head of Orange County's Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.
By Sharon Simpson


Is The World Going Flat?

Shorter-term rates have moved higher, but the bumps in the overnight rate have had little impact past the two-year note.
By Dwight Johnston

State In The Spotlight: Idaho

There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.
By Ian Melhorn

Industry Performance

Get The Job Done For Members

The success of both the credit union and the member should increase as their relationship deepens over time.
By Jay Johnson


By The Numbers

Twenty-eight graphs, charts, and maps that evaluate credit union performance in the fourth quarter of 2016.
By Callahan Industry Analysts


The Consolidated Credit Union Financial Statement

By Sam Taft

Peer Group Comparisons

Summary Financial Profiles

Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at
By Ian Melhorn

Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at to get started.
By Ian Melhorn

Strategy Lab

How To Think Like A Strategist? Be Like Ike.

Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.
By Chris Howard

The Last Word

Summertime Splash

Grab a towel and relax by the water with this credit union crossword puzzle.
By Liz Furman