Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport

On Leadership

Dave Larson On Leadership

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.
By Sharon Simpson


Flat Curves And Low Rates

Look at the shape of the yield curve within the context of other factors in the economy and not as a stand-alone predictor of recession.
By Dwight Johnston

State In The Spotlight: Vermont

Despite numbering only 19, credit unions in Vermont turned out an impressive performance.
By Samantha Cristobal

Industry Performance

Ask Tough Questions Before Investing In New Capabilities

To meet consumer expectations in the digital space, credit unions must think differently about their entire operation, not just technology platforms.
By Jay Johnson


Credit Union Industry At-A-Glance (1Q18)

The key data points credit union professionals need to know.
By Ian Melhorn


Macro-Economic And Industry Trends (1Q18)

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2018.
By Ian Melhorn


The Consolidated Credit Union Financial Statement


Peer Group Comparisons

Summary Financial Profiles

Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at

Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at to get started.

Anatomy Of Jeanne D'Arc Credit Union

By Erik Payne

The Thread That Binds

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

Collar-Blind Banking For Better Financial Futures

Jeanne D’Arc serves members of all incomes with one goal in mind: Help them better their financial lives.

Community Involvement By The Numbers

How Jeanne D’Arc makes a difference to those it serves.

The Roots Of Financial Freedom

Three in-school branches at area high schools help student staffers develop real-world skills and foster financial knowledge.

Download The Anatomy Of Jeanne D'Arc Credit Union

Strategy Lab

4 Ways To Turn Data Analytics Into A Credit Union Differentiator

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.
By Alix Patterson

The Last Word

Buzzword Bingo

Financial industry presentations are full of well-worn words. But don’t get bored, get busy. Take these cards to your next conference and make a game of tracking today’s buzziest words and phrases.
By Erik Payne