Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport

Lisa Ginter On Leadership

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.
By Sharon Simpson

State In The Spotlight: Missouri

Credit unions in Missouri turned out impressive auto loan penetration and overall asset quality.
By Samantha Cristobal

Market Snapshot: 1Q 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the first quarter.
By Samantha Cristobal

Industry Performance

Are We Doing Enough?

Now’s the time to go beyond financial metrics to measure — and empower — employee, member, and community impact.
By Jay Johnson


Credit Union Industry At-A-Glance (1Q19)

Credit union membership grew 4.0% and share growth accelerated 65 basis points year-over-year. What else happened in first quarter?
By Samantha Cristobal


Macro-Economic And Industry Trends (1Q19)

What credit unions need to know about members, lending, asset quality, share balances, and more at first quarter 2019.
By Samantha Cristobal


The Consolidated Credit Union Financial Statement


Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at to get started.

Anatomy Of Innovations Federal Credit Union

By Erik Payne

On The Road To Resilience

Innovations Federal Credit Union is a story of success and survival. Despite bearing the brunt of three disasters this past decade, the beach-based credit union has come out all the stronger for it.

A New Normal

Hurricane Michael made landfall on Oct. 10, 2018, and quickly became one of the most destructive storms in U.S. history. Innovations Federal Credit Union lived through it, and discusses the business continuity, disaster recovery, and teamwork efforts required to be the first financial institution in its community back online.

5 Data Points That Explain Innovations Federal Credit Union

A credit union is more than the sum of its numbers, but these five data points help illustrate the strategies and opportunities facing the cooperative today.

How To Build Businesses And Re-Build Fences

Since 2013, Innovations FCU has worked to serve the full business services needs of its low-income membership. In the wake of Hurricane Michael, the need may be greater than ever.

Download The Anatomy Of Innovations Federal Credit Union

Strategy Lab

Strategy Season Is Still In Session

Real strategy sets the credit union’s course for a decade or more and helps decision-makers determine where to invest and how to grow. It deserves undivided attention.
By Chris Howard

5 Ways To Provide A Winning Member Experience

These key do’s and don’ts will help any credit union build a superior member experience program in a snap.
By Alexandra Gekas

The Last Word

Recommended Reading (1Q 2019)

Callahan’s associates offer their take on the best books for credit union leaders.
By Rebecca Wessler

New Year. New You.

Think about the power of common bonds while finding these credit unions with similar names.
By Erik Payne