First quarter data offers an initial glimpse at the impact from the coronavirus pandemic. There is still much left to learn.
By Erik Payne
Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport
How did Golden State credit unions perform in the first quarter?
By Michael Blackman
Expansion ends, confidence wanes, and data trends. Get a glimpse of what happened across the United States in the first quarter.
By Michael Blackman
Industry Performance
In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.
By Jay Johnson
The longest economic expansionary period in U.S. history has come to an end. What else should credit unions know at first quarter?
By Sam Taft
By Sam Taft
By Aman Johal
By Aman Johal
By Aman Johal
By Aman Johal
By William Hunt
By William Hunt
By William Hunt
By William Hunt
Peer Group Comparisons
The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at CreditUnions.com/analyze to get started.
Leadership Lessons From COVID-19
By Erik Payne
It’s been six months, and already the world has faced what might be the defining challenge of the 2020s.
CEO, Credit Union 1 ($1.1B, Anchorage, AK)
CEO, Opportunities Credit Union ($44.6M, Winooski, VT)
CHRO, Community First Credit Union ($3.6B, Appleton, WI)
SVP of Member Experience, Premier America ($2.9B, Chatsworth, CA)
CIO, Sandia Laboratory FCU ($2.7B, Albuquerque, NM)
SVP of Human Resources Development, State Employees Credit Union of Maryland ($3.9B, Linthicum, MD)
Wright-Patt Credit Union decided it wasn’t enough to follow its continuity plan in the face of the COVID-19 pandemic. Lessons learned from a 2019 disaster provided guidance in newly uncertain times.
By Leigh Anne Terry
Strategy Lab
Callahan’s new video series provides strategic insights to help today’s credit unions prepare for tomorrow’s planning sessions.
By Jay Johnson
Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.
By Katy Slater
The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.
By Chris Howard
The Last Word
Callahan’s associates offer their take on the best books for credit union leaders.
By Erik Payne
Have you showered today? Maybe you should.
By Erik Payne
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