Letter From The Editor
The year of the monkey is in the books. Say hello to the year of the rooster.
By Rebecca Wessler
Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport
On Leadership
What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.
By E.C. Harrison
Commentary
What would “normal” rates look like in the coming year, and what events might prevent rates from getting there?
By Dwight Johnston
Callahan News
Gain a better understanding of regional and national bank performance using data from the Bank Comparison folder in Peer-to-Peer by Callahan & Associates.
By Liz Furman
Besting national averages across various penetration and efficiency rates, financial cooperatives in the Keystone State are efficiently serving members and expanding books of business with their current staffing models.
By Michelle Parker
Industry Performance
With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.
By Jay Johnson
Twenty-eight graphs, charts, and maps that evaluate credit union performance in the third quarter of 2016.
By Callahan Industry Analysts
By Michelle Parker
Peer Group Comparisons
Credit unions of various sizes can easily compare their business models against institutions of similar sizes using these summary income statements and balance sheets for eight peer groups.
By Michelle Parker
Peer Group Comparisons
It’s never been easier to compare the quarterly performance of up to three credit unions using Callahan's Search & Analyze online reports. This Performance Scorecard shows stats for the average credit union in eight peer groups.
By Michelle Parker
Anatomy Of A Credit Union
How back-to-basics lending, a brick-and-mortar presence, and a forward-thinking approach to business underpin growth for a suburban Detroit credit union.
By Erik Payne
Ideas In Action: Mortgage Lending For The Modern Age
How Altra FCU turns potentially dry presentations into a happy hours for would-be homeowners.
By Erik Payne
HMDA data reveals who is, and who isn't, taking out mortgages.
By Michelle Parker
Funds from an FHLB program helps TruWest Credit Union put members into affordable homes.
By Erik Payne
How Northwest Community Credit Union created a home equity product that offers members the last home loan for which they’ll ever need to apply.
By Marc Rapport
Technology@CU: Credit Union Core Processing
A top-line evaluation of the market is a great way to begin assessing a new or existing core processor relationship.
By Liz Furman
The necessity for core processing platforms to evolve continues apace with member demands for seamless service.
By Marc Rapport
Lutheran FCU's embrace of an omnichannel approach has allowed it to operate in a nearly branchless environment since its inception.
By Ted Goldwyn
A California credit union finds focusing on mission helps culture follow technology.
By Marc Rapport
Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.
By Marc Rapport
Tips to narrow the playing field to vendors that fit a credit union’s business model and needs.
By Alex Gekas
Diversions
By Liz Furman
More options might seem like a good idea, but streamlined offerings also benefit both credit unions and their members.
The Last Word
13 words and phrases that will help you fit right in with the millennial generation. Plus, a word search of credit union whose names call to mind these phrases.
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