Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport
On Leadership
The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
By Sharon Simpson
Commentary
Lost momentum is hard to get back, and the loss of forward momentum in the U.S. economy has become entrenched.
By Dwight Johnston
Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state also strengthened as credit unions reported growth in both average share and loan balances.
By Maya Neuman
Industry Performance
Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
By Jay Johnson
What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
By Aman Johal
Peer Group Comparisons
Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at CreditUnions.com/analyze.
Peer Group Comparisons
The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at CreditUnions.com/analyze to get started.
Anatomy Of Infinity Federal Credit Union
By Erik Payne
Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.
After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.
Download The Anatomy Of Infinity Federal Credit Union
Strategy Lab
Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.
By Alix Patterson
A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.
By Katy Slater
Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.
By Alexandra Gekas
The Last Word
Dream of summer while finding these travel-themed credit union names.
By Erik Payne
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