Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport

On Leadership

Chris Leggett On Leadership

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
By Sharon Simpson


Three Quarters In, What's The End Game?

Lost momentum is hard to get back, and the loss of forward momentum in the U.S. economy has become entrenched.
By Dwight Johnston

State In The Spotlight: Maine

Maine credit unions reported strong loan growth in the third quarter of 2018. Member relationships in the state also strengthened as credit unions reported growth in both average share and loan balances.
By Maya Neuman

Industry Performance

The Importance Of Collaboration In 2019

Credit unions must deliver ever-greater value to their members. This requires constant investment that is made easier, and more successful, by collaboration.
By Jay Johnson


Macro-Economic And Industry Trends (3Q18)

What credit unions need to know about members, lending, asset quality, share balances, and more at third quarter 2018.
By Aman Johal


The Consolidated Credit Union Financial Statement


Peer Group Comparisons

Summary Financial Profiles

Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at

Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at to get started.

Anatomy Of Infinity Federal Credit Union

By Erik Payne

How To Teach An Old State New Tricks

Maine’s people and traditions are changing. Infinity FCU, one of the state’s largest credit unions, is evolving with the times.

A New Day. A New Culture. A New Balance Sheet.

After playing it safe for more than a decade, Infinity FCU sets a new course with checking accounts, consumer loans, and chutzpah.

27 Trillion Ways To Make Better Decisions

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

The Beginning Of A Beautiful Friendship

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

Download The Anatomy Of Infinity Federal Credit Union

Strategy Lab

Data Analytics Doesn’t Need To Be Daunting

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.
By Alix Patterson

Are Your People Prepared?

A family reunion fracas spurs some thought about why it's important to prepare everyone in an organization to tell its story.
By Katy Slater

It’s Time To Make Your Credit Union A Lifestyle Brand

Modern marketing connects on values, not stuff. Credit unions can do that by telling their story better.
By Alexandra Gekas

The Last Word


Dream of summer while finding these travel-themed credit union names.
By Erik Payne