Letter From The Editor

Hello Again

Credit Union Strategy & Performance is in new, but familiar, hands.
By Rebecca Wessler

Consumer Sentiments & Employee Insights

Real comments from online review sites can help credit unions fortify morale on the frontline, find a middle ground between vocal members and the silent majority, and learn how to loan for a lifetime.
By Marc Rapport

On Leadership

Kim Alexander On Leadership

The Warren Federal Credit Union executive vice president and chief financial officer talks team leadership, growth management, and sitting tall in the saddle — no matter the challenge.
By E.C. Harrison


It’s Kickoff Time For The Housing Season

As the season for home sales approaches, the outlook for mortgage lending remains positive.
By Dwight Johnston

State In The Spotlight: Virginia

Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions as their financial institution of choice, driving up penetration metrics and average member relationships across the state.
By Stephanie Clark

Industry Performance

Purpose Drives Performance

Credit unions are operating from a position of strength; now, credit union leaders want to leverage that strength to have a greater impact on their members and communities.
By Jay Johnson


Industry Performance By The Numbers

A break down of the industry’s financial performance and impact in fourth quarter 2015.
By Callahan Industry Analysts


The Consolidated Credit Union Financial Statement

By Stephanie Clark

Peer Group Comparisons

Summary Financial Profiles

Credit unions of various sizes can easily compare their business models against institutions of similar sizes using these summary income statements and balance sheets.
By Stephanie Clark

Peer Group Comparisons

Performance Scorecard

It’s never been easier to compare the quarterly performance of up to three credit unions using Callahan's Search & Analyze online reports. The Performance Scorecard shows stats for the average credit union in eight peer groups.
By Stephanie Clark

Credit Union Annual Report

Financial Wellness Is More Than A Campaign Pledge

Credit unions have the opportunity to build on historic growth by helping members achieve fiscal fitness, one family at a time.
By Jon Jeffreys


2015 Credit Union Impact Report

Lending, savings, community support, and more. Credit unions had a busy year.
By Sam Taft

The 2015 Credit Union Leaders

At year-end 2015, see which credit unions lead the way in six key cooperative metrics.
By Sam Taft

2016 Economic Outlook

Callahan's annual executive outlook survey shines a light on the challenges and opportunities for credit unions in the months ahead.
By Marc Rapport

2016 Priorities At-A-Glance

Competition, regulation, and business analytics remain key strategy drivers, with an overlay this year of rising rates and the impact that could have on lending, deposits, and more.
By Marc Rapport

Anatomy Of A Credit Union

Anatomy Of Langley Federal Credit Union

How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.
By Erik Payne

Ideas In Action: 6 Big Ideas For 2016

Financial Wellness Is A Big Idea For 2016

Now's the time to double down on the credit union difference and spread financial wealth and wellness.
By Jay Johnson

Crowdfunding Is A Big Idea For 2016

Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.
By Jon Jeffreys

Team Development Is A Big Idea For 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.
By Sharon Simpson

Responding To Cyberthreats Is A Big Idea For 2016

Cyber risk touches every part of a credit union, so CEOs and other members of the C-suite must prepare for real-time, hands-on management of such events.
By Chris Howard

Building Relevancy Is A Big Idea For 2016

Brad Green, CEO of Listerhill Credit Union, discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.
By Erik Payne

Disruptive Collaboration Is A Big Idea For 2016

If credit unions can embrace the idea of Collaboration 3.0, they can become the disruptors rather than the disrupted.
By Chris Howard

Technology@CU: Mobile Mobile Everywhere

Mobile Onboarding That Works In And Out Of The Branch

As USAlliance works to increase traffic to its remote channels, it recognizes the branch is still the No. 1 place to deepen relationships and cross-sell.
By Marc Rapport

How To "Go Mobile" And Reach Young Members

Altra Credit Union's specialized strategy to develop relationships with youth and gain long-term loyalty has helped the Wisconsin institution decrease its average member age by five years.
By Sharon Simpson

The Eyes Have It At Arizona Federal Credit Union

Members of this Grand Canyon State cooperative are giving new identity authentication choices the thumbs-up.
By Sharon Simpson


Mobile Services And Delivery Channels

Members expect more options for technology and convenience than ever before. The power of mobile not only provides that for members but also helps credit unions reduce costs.
By Stephanie Clark

How To Keep Pace In A Changing Payments Space

Navy Federal offers the newest solutions in mobile wallets and shares how smaller credit unions can, too.
By Ted Goldwyn


The Ownership Difference Is Black And White

Credit unions are a financial services option different by design. So why not show members what they are a part of right from the get-go?
By Rebecca Wessler

The Last Word

Fair Weather Friends

Find your favorite weather and nature references in the names of credit unions location from the scorching Southwest to the frigid North.
By Leigh Anne Terry and Maya Neuman

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