Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport

Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
By Sharon Simpson

State In The Spotlight: Florida

Florida credit unions reported year-over-year growth in deposits and loans in addition to reporting the highest share draft penetration of any state in the nation.
By Samantha Cristobal

Market Snapshot: 4Q 2018

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.
By Samantha Cristobal

Industry Performance

The Challenge Of Talent Management

For credit unions to continue their strong performance in 2019 and beyond, they must focus on the needs of members as well as on the needs of those serving members.
By Jay Johnson


Credit Union Industry At-A-Glance (4Q18)

Membership at U.S. credit unions increased 4.4% year-over-year and the average member relationship increased $542 in 2018. What else happened in the fourth quarter?
By Aman Johal


Macro-Economic And Industry Trends (4Q18)

What credit unions need to know about members, lending, asset quality, share balances, and more at fourth quarter 2018.
By Aman Johal


The Consolidated Credit Union Financial Statement


Peer Group Comparisons

Summary Financial Profiles

Credit unions in different asset-based peer groups can compare their business models against institutions of similar sizes using the Balance Sheet and Summary Income Statement contained in these profiles, which display data for the average credit union in each peer group. These profiles are available anytime to Callahan subscribers via the Search & Analyze data engine at

Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at to get started.

Anatomy Of Michigan State University Federal Credit Union

By Erik Payne

Friends, Spartans, Countrymen

Michigan State University Federal Credit Union is a growing financial cooperative, but changes to its membership and pressures from its size will influence the future of the nation’s largest university-based credit union.

Keep It Simple And Serve The Member

For MSUFCU, 2019 will be defined by delivery channels, members, and employees.

Of Giveback And Growth

Community giveback is one of Michigan State University Federal Credit Union’s strategic initiatives. How much did it give across 2018? How did that help the credit union grow?

How To Move At The Speed Of Technology

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

Download The Anatomy Of Michigan State University Federal Credit Union

Strategy Lab

Turn That Annual Report Into A Living Report

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.
By Alix Patterson

What Does “Sustainable Business” Mean To Credit Unions?

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.
By Katy Slater

Special Section: 2019 Innovation Series

The Road Ahead

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.
By Rebecca Wessler

Payrailz Puts The Member In The Middle Of Payment Offers And Money Management

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.
By Marc Rapport

Fiserv Takes Home Top Honors For Mobile Innovation

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.
By Marc Rapport

CUneXus Draws Accolades For Always-On Lending

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.
By Marc Rapport

The Last Word

Recommended Reading (4Q 2018)

Callahan’s associates offer their take on the best books for credit union leaders.
By Rebecca Wessler

Seeing Double

Think about the power of common bonds while finding these credit unions with similar names.
By Erik Payne