STRATEGY & PERFORMANCE 4Q 2019

The End Of The Decade As We Know It

The industry ended fourth quarter on a high. What comes next is anybody’s guess.
By Erik Payne

Consumer Sentiments & Employee Insights

Real comments from online review sites to inform strategies, policies, and practices.
By Marc Rapport

Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
By Marc Rapport

State In The Spotlight: New York

How did Empire State credit unions perform in the fourth quarter?
By Michael Blackman

Market Snapshot: 4Q 2019

Consumer optimism, debt levels, deposit balances, and more. Get a glimpse of what happened across the United States in the fourth quarter.
By Michael Blackman

Industry Performance

Uncertain Times Call For A Member Focus

The past decade was bookended by two very different crises, but credit unions are ready for the challenge of a rapidly changing environment.
By Jay Johnson

 

Macro Overview And Industry Trends (4Q19)

Despite a slow first quarter, the industry reported strong growth across core financials in the past 12 months. What else should credit unions know at fourth quarter?
By Aman Johal

 

Industry Trends: Loans (4Q19)

By Aman Johal

Industry Trends: Mortgages (4Q19)

By Aman Johal

Industry Trends: Auto Lending (4Q19)

By Samantha Cristobal

Industry Trends: Shares (4Q19)

By Samantha Cristobal

Industry Trends: Investments (4Q19)

By Samantha Cristobal

Industry Trends: Earnings (4Q19)

By William Hunt

Industry Trends: Member Relationships (4Q19)

By William Hunt

Industry Trends: Human Capital (4Q19)

By William Hunt

 

The Consolidated Credit Union Financial Statement

 

 
Peer Group Comparisons

Performance Scorecard

The Performance Scorecard compares credit union performance in major metrics across eight asset-based peer groups. Callahan subscribers can build their own Performance Scorecard using asset size, state, individual credit union, and national data sets. Visit the Search & Analyze data engine at CreditUnions.com/analyze to get started.

Anatomy Of Northern Credit Union

By Erik Payne

Humble, Hungry, And People Smart: The 2-Decade Reinvention Of Northern Credit Union

Investments in culture and technology have underpinned the rise of this North Country cooperative.

Playing The Long Game

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural, New York cooperative has been at the forefront of the self-service revolution.

5 Metrics That Explain Northern Credit Union's Future Growth

Geographical and service expansions will help the cooperative continue to flourish in its seventh decade.

Funding Financial Education For Those Who Need It Most

Two partnerships allow Northern Credit Union to help community members lead better financial lives.

Strategy Lab

Credit Union Imperatives For 2020

Strategic decisions made around three essential elements will prove critical to the future success of the credit union movement.
By Jon Jeffreys

Closing The Purpose Gap

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.
By Katy Slater

A Talent Imperative Facing Credit Unions

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.
By Alix Patterson

The Credit Union Mindset Imperative

A collaborative culture that sticks to old principles while embracing innovation remains a key to the movement’s responsiveness and relevance.
By Jay Johnson

Special Section: 2020 Innovation Series

The Young And The Innovative

Fifteen finalists across four categories show what it means to push the leading edge in credit union technology and experience.
By Erik Payne

Meet The Business Services & Lending Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.
By Marc Rapport

Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.
By Marc Rapport

Meet The Mobile/Digital Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.
By Marc Rapport

Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.
By Marc Rapport

The Last Word

Recommended Reading (4Q 2019)

Callahan’s associates offer their take on the best books for credit union leaders.
By Erik Payne

We'll Never Be Royals

Inspired by “Megxit,” can you unscramble these eight credit unions with names reminiscent of the aristocracy?
By Erik Payne

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