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This Week's Features

Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to small businesses.

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Pandemic Response Vendor Showcase (Part 3)

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers.

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CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

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A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions can recruit enthusiastic employees to fill the leadership bench.

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Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

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The State Of Credit Cards At Credit Unions

At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.

Michael Blackman
 
By Michael Blackman
April 6, 2020
1885 Views
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A Year In Review: Social & Search

The worlds of social media and search are ever-changing. Below, we've highlighted some of the most groundbreaking updates from 2019 that may impact your credit union's 2020 strategy.

Madison Harbin
 
By Madison Harbin
January 20, 2020
1469 Views
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customer-service
How The Pandemic Is Reshaping The Future Of Member Service At Tucson FCU

After notching successes in appointment-only lobbies and automated services, the Arizona cooperative is rethinking hours, services availability, communications, and more.

By Marc Rapport

May 11, 2020

1808 Views
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Canvas Credit Union Says “No B.S.” Here

The Colorado credit union has pushed out an edgy campaign that puts a playful touch on the help it’s offering in serious times.

By Marc Rapport

May 11, 2020

1427 Views
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member experience
4 CXOs Talk About What Today’s Member Experience Looks Like

The COVID-19 pandemic has presented new challenges and opportunities as well as changed some priorities.

By Marc Rapport

May 4, 2020

1373 Views
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Critical Communications Strategies For A Smooth Conversion Leadership Content

Join Callahan & Associates and Stephanie Carl, director of marketing and digital experience at Corning Credit Union, for a discussion about how the credit union created a formal team to implement a three-pronged, no-surprise communications strategy and ensure a smooth technology conversion.

By Callahan & Associates, Inc.

Callahan  & Associates, Inc.

August 21, 2019
116 Views
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2Q19 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

Callahan  & Associates, Inc.

August 15, 2019
278 Views
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2017 Credit Union Annual Report

The seventh annual report shines a light on the industry's impact in 2017, while offering insights into 2018 economic trends and strategic priorities.

By Callahan & Associates, Inc.

Callahan  & Associates, Inc.

May 2, 2018
139 Views
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Quarterly Industry Overview

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