READ & WATCH

Technology

On Technology, find credit union insights on core processing, conversions, remote deposit capture, and more.

By CRIF Select Corporation | Sept. 21, 2021

Process improvements from beginning to end and stronger partnerships await credit unions that use the right technology and service provider.

By CUNA Mutual Group | Sept. 20, 2021

AdvantEdge Digital gains traction in crowded marketplace by helping ensure member-owned cooperatives can do the same.

By Erik Payne | Sept. 20, 2021

A four-pillar approach to digital services at the Alabama cooperative blends technology, member experience, and process management.

 

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By VisiFI, Inc. | Sept. 15, 2021

Here’s how to engage and retain the banking business of Millennials and Gen Zers with purpose and technology.

By Yodlee, Inc. (Abe.ai) | Sept. 14, 2021

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Marc Rapport | Sept. 13, 2021

The cooperative has integrated credit score reporting and improvement tips into its mobile and online banking. So far, uptake has been strong.

By Alogent | Sept. 13, 2021

Four tips to make your digital banking platform work for you.

By Elan Financial Services | Aug. 30, 2021

Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.

By Fintech Meetup | Aug. 23, 2021

Speed dating on steroids for the fintech industry. Why credit unions should participate.

By CUNA Mutual Group | Aug. 23, 2021

Picking the right partner is worth every second of what can be an exhaustive search.

By MeridianLink, Inc. | Aug. 23, 2021

Scaling up is the easy part. MeridianLink’s Entry platform leads the way in scaling down the volume needed to deploy best-of-breed account opening and lending.

By Marc Rapport | Aug. 16, 2021

Dedicated teams help the New York cooperative manage enterprise risk across multiple departments.

By Origence, a CU Direct Brand | Aug. 16, 2021

With an everchanging lending environment and escalating competition from new fintech lenders, choosing the right lending technology is vital.

By JUDI.AI | Aug. 2, 2021

Using a lending analytics platform that combines machine learning, real-time cash flow, and credit intelligence.

By Erik Payne | July 26, 2021

The Empire State cooperative’s Global Sustainability Program has evolved to encompass more goals, a broader network, and more conversations with industry participants.

By Erik Payne | July 26, 2021

An internal committee at Affinity Plus FCU attempts to answer an important question for employees returning to the office post-pandemic: What comes next?

By Origence, a CU Direct Brand | July 19, 2021

Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.

By Erik Payne | July 19, 2021

A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.

By PSCU | July 12, 2021

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.

By Alogent | July 12, 2021

By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.

By Erik Payne | July 12, 2021

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.

By Marc Rapport | July 12, 2021

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.

By Charlotte Taft | July 12, 2021

For credit unions looking to understand their members, drive value, and meet goals, dashboards are powerful tools — when done right.

By Erik Payne | July 5, 2021

A three-headed leadership group manages MSUFCU’s digital team.

By Sharon Simpson | June 21, 2021

Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.

By Erik Payne | May 31, 2021

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?

By VisiFI, Inc. | May 31, 2021

With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.

By Finastra | May 31, 2021

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.

By Finastra | May 24, 2021

How to ensure consistency across all service channels and end-user satisfaction.

By Finastra | May 17, 2021

Savvy use of digital tools can expand core capabilities and make your credit union the go-to partner for the member experience and loyalty journey.

By Finastra | May 10, 2021

Technology can help level the playing field for lenders seeking to serve this promising market.

By Marc Rapport | May 10, 2021

Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.

By Glia | May 3, 2021

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Charlotte Taft | April 23, 2021

The April Credit Union Power BI User Group — featuring Kelly Gage, senior business intelligence analyst at Red Canoe Credit Union — tackled how to avoid mistakes and make the most of business intelligence projects and reporting processes.

By Elan Financial Services | April 22, 2021

Learn about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.

Nicole Lopez, BI Manager at Logix Federal Credit Union, walks us through the steps Logix has taken to deepen member relationships and understand delinquency risk through centralizing its data sources.

By Elan Financial Services | April 5, 2021

Meeting consumer expectations can be achieved in partnership with a technology partner in tune with these times.

By Alogent | April 5, 2021

Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.

By PSCU | April 5, 2021

Now’s the time to make sure all payments channels work together as a “new normal” emerges.

By Erik Payne | April 5, 2021

The pandemic has changed the way Americans use cards. That behavior might never be the same.

By Callahan & Associates, Inc. | April 1, 2021

Ron Smith, chief growth officer at Texas Trust Credit Union talks about centralizing analytics and reporting to gain a single source of truth, deeper knowledge about members, and the ability to target messaging at a granular level.

By Erik Payne | March 29, 2021

Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.

By Symitar | March 8, 2021

Make sure your credit union is top-of-app and top-of-wallet in order to increase payments revenue and maximize deposits.

By Callahan & Associates, Inc. | Feb. 25, 2021

Member Experience is top of mind for most credit unions right now. Are you looking for programs and initiatives to empower and better serve your members? Are you just interested in seeing what’s hot in member experience technology right now?

By Callahan & Associates, Inc. | Feb. 23, 2021

Lending is top of mind for most credit unions right now. Are you looking for solutions to help you grow loans and better serve members? Are you just interested in seeing what’s hot in lending technology right now?

By Marc Rapport | Feb. 22, 2021

The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.

By Marc Rapport | Feb. 22, 2021

A new analytics strategy has fixed misconceptions about members and fuels targeted product creation and marketing.

By Marc Rapport | Feb. 22, 2021

An English major uses business analytics to help develop strategy at CEFCU.

By Marc Rapport | Feb. 16, 2021

This year’s solutions allow credit unions to lend to more members with less risk and more efficiency.

By Marc Rapport | Feb. 15, 2021

This year’s solutions allow credit unions to integrate functionalities and compete with big banks and fintechs alike.

By Erik Payne | Feb. 15, 2021

The CEO of Affinity Plus FCU talks about mission, good begetting good, and leaping forward in the next year.

By Elan Financial Services | Feb. 9, 2021

Ensure your credit card partner provides the best technology and people to protect your credit union and your members.

Mortgage dashboards built for use at PenFed, how they came about, what it took to build them, and how the business has used them to serve their members.

By Alogent | Feb. 1, 2021

Drive loan growth and other critical engagement activities with technology that captures and enhances the complete member journey.

By Marc Rapport | Jan. 25, 2021

Chad Knott helps Credit Union ONE keep up with the market by tracking trends and promoting innovation across the enterprise.

Credit union, CUSO, and vendor perspectives on the challenge of finding the besr data warehouse solution for your credit union.

By Symitar | Jan. 11, 2021

Timely strategies for increasing your lending opportunities (while delivering exceptional member service) during and after the pandemic.

By Symitar | Jan. 4, 2021

Now more than ever, members need you, and integrated technology is central to ensuring you deliver.

By Marc Rapport | Jan. 4, 2021

Ernie Hanington kicked off his new role by choosing a new core platform. Now, he focuses on making the most of it across the enterprise.

By Fiserv | Dec. 14, 2020

Be an Expert! With the right analytics tools, you can lead the growth of your debit and credit card business.

By Callahan & Associates | Dec. 14, 2020

Looking for new solutions? Check out these featured credit union suppliers.

By William Hunt | Dec. 10, 2020

Subtle shifts in market share highlight the specialization of the core provider marketplace – there is a core provider tailored to any type of credit union business model.

By CU-Interface | Dec. 7, 2020

Identifying true costs and terms takes a team effort on the way to making the best decision.

By Marc Rapport | Dec. 7, 2020

The South Carolina cooperative shares how it coped with the coronavirus crisis while scuttling a 30-year-old, in-house core in favor of a new, outsourced platform.

By Marc Rapport | Dec. 7, 2020

Working from home adds to the importance of securing the data pipeline. Leaders must now consider what data to keep, what data to destroy, and when to destroy it.

By Marc Rapport | Dec. 7, 2020

Communication through digital channels proves key to ensuring a successful swap from one core to another.

By | Dec. 4, 2020

Data and insight from Callahan & Associates and industry suppliers.

By Erik Payne | Nov. 30, 2020

Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.

By Rebecca Wessler | Nov. 23, 2020

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.

By Rebecca Wessler | Nov. 23, 2020

DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.

By Rebecca Wessler | Nov. 23, 2020

When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.

By Rebecca Wessler | Nov. 23, 2020

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.

By Sherpa Technologies | Nov. 16, 2020

Pay it with Payigy.

Partner Perspective
Getting Mobile Deposit Right

By Vertifi Software | Nov. 16, 2020

Convenience and innovation are the combination that makes RDC a must-have for today’s credit union and their members.

By Marc Rapport | Nov. 16, 2020

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Erik Payne | Nov. 9, 2020

DCU has moved the in-person job fair online, making way for the future of credit union recruitment.

By Computer Services, Inc. | Nov. 2, 2020

A technology partner allows this Illinois credit union to focus on its core mission while leaving the technical details to the experts.

By MeridianLink, Inc. | Nov. 2, 2020

How can you determine if your digital lending and account opening strategy is on track?

By E.C. Harrison | Oct. 26, 2020

A host of new threats and vulnerabilities have arisen with the move to remote working. For this Cybersecurity Awareness Month, credit union security experts share seven tips on how to stay safe.

By Vertifi Software | Oct. 19, 2020

Unitus Community Credit Union partners with Vertifi Software to resolve mobile deposit pain points and more.

By Erik Payne | Oct. 19, 2020

A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.

By Erik Payne | Oct. 12, 2020

The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.

By Alacriti | Oct. 5, 2020

Alacriti builds EBPP core competency while integrating AI chatbot with Glia’s Digital Customer Service Platform

By Total Expert Inc | Oct. 5, 2020

People-focused innovation will empower credit unions to grow virtual channel use post-pandemic.

By Marc Rapport | Oct. 5, 2020

West Virginia’s Element FCU launches easy-to-make customized landing pages for business members.

By Marc Rapport | Oct. 5, 2020

A new normal in the age of COVID is taking shape. Now, five credit union leaders share what the pandemic has taught them and what they’re doing with that knowledge.

By Rebecca Wessler | Sept. 1, 2020

Based on August traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | Aug. 24, 2020

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

By Marc Rapport | Aug. 20, 2020

This National Fintech Day, four credit union suppliers share their perspective on a challenging present and promising future.

By Origence, a CU Direct Brand | Aug. 17, 2020

Delivering a memorable user experience requires more than just new technology. It requires an entire digital transformation that includes adjustments to organizational structure.

By Marc Rapport | Aug. 10, 2020

Easily deployed chatbot learns as it goes, saved several thousand phone calls in its first weeks.

By Rebecca Wessler | Aug. 3, 2020

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

The Credit Union Analytics Community & Tableau User Group welcome Eduardo Santos as he talks about United Federal Credit Union's analytics journey.

By Marc Rapport | July 27, 2020

Two cooperatives share how they’re encouraging digital adoption in the face of a lingering pandemic.

By Finastra | July 20, 2020

Digital lending prowess can help credit unions leverage their built-in advantages as local institutions.

By Marc Rapport | July 20, 2020

Our Community parsed ACH data to identify errors in routing numbers. Then, it helped members correct the numbers to ensure the timely delivery of coronavirus aid.

In this interactive session, Suncoast Credit Union’s ($11B, FL) Data Analytics team, lead by Nolan Walker, joins us to talk about the different roles, responsibilities, and challenges that face their squad. Register for this session and log on to hear about how their team tackles data science, data management, and more.

By Marc Rapport | July 13, 2020

The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.

By Marc Rapport | July 7, 2020

Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.

By Marc Rapport | July 6, 2020

Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.

By Erik Payne | June 17, 2020

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Glia | June 15, 2020

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By ICI Consulting, Inc. | June 15, 2020

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By Marc Rapport | June 8, 2020

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport | May 25, 2020

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Finastra | May 18, 2020

Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.

Partner Perspective
Top 5 Trends At The Terminal

By Elan Financial Services | May 18, 2020

Terminal technology extends reach of contactless payments and more innovations.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Rebecca Wessler | May 6, 2020

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Finastra | May 4, 2020

An open system on a cloud-based core is the key to unlocking quick integration and delivering the service options members increasingly expect.

By Marc Rapport | May 4, 2020

Financial Center First embraces two guiding principles to help members lessen the financial fallout from COVID-19.

By Aman Johal | April 27, 2020

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

By ACES Risk Management (ARMCO) | April 27, 2020

The new ACES Consumer platform from ARMCO automates audit and compliance processes while adding visibility and efficiency.

By Marc Rapport | April 27, 2020

From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.

By Glia | April 21, 2020

Credit Unions are experiencing an unprecedented surge in members using their websites and online portals - many for the first time. How can you efficiently service these increasing volumes, and still provide an exceptional member experience?

By Erik Payne | April 16, 2020

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 14, 2020

Northern Credit Union’s technological capability is well beyond its asset size. Learn why the rural New York cooperative has been at the forefront of the self-service revolution.

By E.C. Harrison | April 13, 2020

Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.

By Elan Financial Services | April 6, 2020

How your credit union can be ready to embrace a brave, new world of frictionless payments.

By Marc Rapport | April 6, 2020

Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?

By Marc Rapport | April 6, 2020

How five cooperatives ward off disruptors, an imperative that takes on new urgency now.

By Origence, a CU Direct Brand | March 23, 2020

The new platform integrates origination across all loan types and adds CRM, analytics marketing, and more.

By Callahan & Associates, Inc. | March 10, 2020

Join Callahan & Associates and Kirkbride for a discussion about WSECU’s transition from waterfall to agile project management in an effort to improve the member experience.

By Callahan & Associates, Inc. | March 5, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Erik Payne | March 5, 2020

DCU’s Project Finance aims to show members what their money can do, not what it did.

By Callahan & Associates, Inc. | March 3, 2020

In this Tableau User Group-hosted session, Naveen and Nick talk about best practices and the role of collaboration in setting the right path forward for data governance in the cooperative world of credit unions.

By Marc Rapport | March 3, 2020

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Rebecca Wessler | March 2, 2020

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Alogent | March 2, 2020

Upgrades, replacements, and new installations don’t have to be difficult.

By PSCU | March 2, 2020

Contactless, even card-less, options join instant issuance as avenues for ensuring members stay connected to their credit union accounts.

By Marc Rapport | March 2, 2020

The California cooperative is four years into a digital evolution that relies heavily on member feedback.

By Marc Rapport | Feb. 24, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Business Services & Lending category entries in our 2020 Innovation Series.

By Marc Rapport | Feb. 20, 2020

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.

By Marc Rapport | Feb. 18, 2020

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation Series.

By Callahan & Associates, Inc. | Feb. 11, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 10, 2020

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Marc Rapport | Feb. 10, 2020

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.

By Rebecca Wessler | Feb. 3, 2020

Five can't-miss data points this week on CreditUnions.com.

By Elan Financial Services | Feb. 3, 2020

The younger set demands a full-service credit card program with user-friendly digital capabilities and robust rewards.

By Marc Rapport | Feb. 3, 2020

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Rebecca Wessler | Jan. 13, 2020

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Katy Slater | Jan. 8, 2020

Credit unions have been making decisions based on perceived outcomes rather than purpose. That needs to change.

By Alix Patterson | Jan. 8, 2020

A 2020 challenge: How to deepen relationships between staff, members, and the tech tools that bind, or separate, them.

By Rebecca Wessler | Jan. 2, 2020

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Tableau User Group: Melissa Pomeroy takes us through St. Mary's five year, four step analytics journey.

By Rebecca Wessler | Dec. 30, 2019

Four can't-miss data points this week on CreditUnions.com.

By Erik Payne | Dec. 30, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Dec. 30, 2019

Digital FCU knows better than to rest on its laurels. The trust of its members relies on it.

By Rebecca Wessler | Dec. 30, 2019

Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.

By Rebecca Wessler | Dec. 23, 2019

Five ways to serve members by providing the credit they need, when they need it.

By Rebecca Wessler | Dec. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 16, 2019

How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.

By Rebecca Wessler | Dec. 9, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 9, 2019

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Callahan & Associates | Dec. 9, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By Erik Payne | Dec. 9, 2019

Pelican State Credit Union’s blog is more about life and community than conversion rates and click-throughs.

By Rebecca Wessler | Dec. 2, 2019

Five can't-miss data points this week on CreditUnions.com.

By Fiserv | Dec. 2, 2019

Wisconsin, Texas, Hawaii cooperatives use agile new core to meet consumer expectations.

By Marc Rapport | Dec. 2, 2019

Seven credit union leaders share best — and next — practices for crafting the perfect request for proposal.

By Marc Rapport | Dec. 2, 2019

Putting tech tools into play, and into their proper place, requires following strategy and letting the experts do the leg work.

By Symitar | Dec. 2, 2019

Give your members the opportunity to live a life well spent.

By Erik Payne | Dec. 2, 2019

In advance of its core conversion go-live, Affinity Plus FCU designed a training program that fully prepared employees for technical changes while keeping them engaged in the larger process.

By Samantha Cristobal | Dec. 2, 2019

Which cores gained or lost market share in the credit union space? What does performance look like for credit union clients? Learn this and more in the annual Market Share Guide: Credit Union Core Processors from Callahan & Associates.

November 2019 Credit Union Power BI User Group Getting Started, Key Decisions, & Useful Tips

By Rebecca Wessler | Nov. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Nov. 11, 2019

The Volunteer State credit union produces professional video on a budget and shares how any credit union can do so, too.

By Blend | Nov. 4, 2019

A successful change management strategy gives teams the tools to navigate workplace changes in a deliberate, thoughtful, and results-oriented manner.

By Rebecca Wessler | Oct. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Vertifi Software | Oct. 28, 2019

Ongoing innovation at EasCorp CUSO builds on its legacy as a pioneer in remote deposit capture and more.

By Mike Zaleski | Oct. 28, 2019

Four themes to monitor in the ever-evolving technology landscape.

By E.C. Harrison | Oct. 21, 2019

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Rebecca Wessler | Oct. 7, 2019

Five can't-miss data points this week on CreditUnions.com.

By Blend | Oct. 7, 2019

Today’s lending platforms present the biggest opportunity for banking change since the introduction of the ATM.

By Marc Rapport | Oct. 7, 2019

Credit unions must decide how to handle the security and operations future of their ATMs.

By Marc Rapport | Oct. 7, 2019

Credit unions making the move to Microsoft’s newest operating system share how they’re doing it and what they’re gaining.

By Erik Payne | Oct. 7, 2019

A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.

By Erik Payne | Oct. 7, 2019

Affinity Plus FCU revamped its online and mobile banking systems to give members a robust yet straightforward experience.

By Engageware | Oct. 3, 2019

Join SilverCloud Inc. for a discussion on how to kickstart the implementation of chatbots. We’ll cover the advantages, explore various use cases, and show you how to improve the member experience using chatbots in a painless and cost-effective manner.

October Credit Union Tableau User Group Meeting

By PSCU | Sept. 30, 2019

The PSCU subsidiary built a new platform from scratch that allows credit unions to compete with digital agility, analytics, and cost-efficiency.

By Erik Payne | Sept. 26, 2019

There was much to see at the financial innovation conference. Here’s what was most relevant to credit unions.

By Marc Rapport | Sept. 23, 2019

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.

By Erik Payne | Sept. 23, 2019

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

By Rebecca Wessler | Sept. 23, 2019

Five can’t-miss data points this week on CreditUnions.com.

Join us for the first meeting of the Credit Union PowerBI User Group to learn how other credit union analytics professionals have tackled problems relating to getting started with the right techn

By Rebecca Wessler | Sept. 16, 2019

Five can't-miss data points this week on CreditUnions.com.

By Erik Payne | Sept. 16, 2019

How agile project management has helped WSECU work smarter, faster, and better.

By Jennifer Davis | Sept. 16, 2019

Small improvements can add up to big value for credit union products and services.

By Marc Rapport | Sept. 9, 2019

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

By Callahan & Associates, Inc. | Aug. 27, 2019

Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for a discussion about how the credit union is leveraging robotic process automation (RPA) to improve the member experience.

By Callahan & Associates, Inc. | Aug. 21, 2019

Join Callahan & Associates and Stephanie Carl, director of marketing and digital experience at Corning Credit Union, for a discussion about how the credit union created a formal team to implement a three-pronged, no-surprise communications strategy and ensure a smooth technology conversion.

By Rebecca Wessler | Aug. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Aug. 19, 2019

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Aug. 5, 2019

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By E.C. Harrison | July 29, 2019

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

Tableau User Group: July 2019 How to Party With Your Data CORE-ectly

By Rebecca Wessler | July 15, 2019

Five can't-miss data points this week on CreditUnions.com

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Erik Payne | July 12, 2019

Two major conversions at one New Mexico credit union brought about a busy 2018.

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Rebecca Wessler | July 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By PSCU | July 8, 2019

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By Alogent | July 8, 2019

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By Engageware | July 8, 2019

The opportunity most credit unions are overlooking.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Samantha Cristobal | July 8, 2019

Expanding electronic services is another way credit unions provide more convenience and value for their members. Which institutions lead the way in online banking usage?

By Rebecca Wessler | July 2, 2019

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Glia | June 27, 2019

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Advanced Fraud Solutions | June 24, 2019

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By TEMENOS USA Inc | June 24, 2019

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Fiserv | June 17, 2019

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Doxim Inc. | June 12, 2019

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By CU Student Choice | June 10, 2019

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Blend | May 20, 2019

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Sam Taft | May 20, 2019

Today’s smart credit union leaders are leveraging data to benchmark and track goals, identify opportunities, and uncover weaknesses.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Samantha Cristobal | May 6, 2019

How many credit unions offer a convenient and valuable experience that doesn't require stepping foot into a physical branch?

By Rebecca Wessler | May 1, 2019

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Doxim Inc. | April 24, 2019

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

Tableau User Group: April 2019

By Callahan & Associates, Inc. | April 10, 2019

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

By Rebecca Wessler | April 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By PSCU | April 1, 2019

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By Rebecca Wessler | April 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 1, 2019

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

Feature
The Road Ahead

By Rebecca Wessler | April 1, 2019

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Marc Rapport | April 1, 2019

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.

By Marc Rapport | April 1, 2019

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport | April 1, 2019

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | March 28, 2019

Join Callahan & Associates and Cassandra Stoddard, assistant vice president for enterprise analytics at Workers Credit Union, for an interactive discussion of how credit unions can use data to visualize a better tomorrow.

By Marc Rapport | March 25, 2019

How three very different credit unions are collaborating with their communities for better business development.

By Rebecca Wessler | March 18, 2019

Five can't-miss points this week on CreditUnions.com.

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Rebecca Wessler | March 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Advanced Fraud Solutions | March 11, 2019

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By Engageware | March 6, 2019

In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them.

By Rebecca Wessler | March 1, 2019

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By Callahan & Associates | Feb. 28, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

By Callahan & Associates | Feb. 26, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked lending solutions providers share their innovations with you.

By Rebecca Wessler | Feb. 25, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 21, 2019

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport | Feb. 20, 2019

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport | Feb. 19, 2019

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Feb. 7, 2019

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

Brandon Cole from Wings' talks about how the credit union re-formed its business intelligence and analytics teams with the goal of nurturing BI and analytics skills to drive member value and what that looks like two years later.

By Rebecca Wessler | Jan. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By CloudCherry | Jan. 22, 2019

Learn how one credit union is turning challenges into triumphs.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport | Jan. 21, 2019

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Marc Rapport | Dec. 31, 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 31, 2018

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates | Dec. 12, 2018

Callahan & Associates shares key findings from its 2019 Supplier Market Share Guide: Credit Union Core Processors.

By Rebecca Wessler | Dec. 10, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 10, 2018

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.

By Maya Neuman | Dec. 3, 2018

How to find the best vendor to fit your credit union’s needs.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 3, 2018

Five can't-miss data points this week on CreditUnions.com.

By Symitar | Dec. 3, 2018

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Marc Rapport | Dec. 3, 2018

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Marc Rapport | Dec. 3, 2018

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport | Dec. 3, 2018

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Maya Neuman | Dec. 3, 2018

The annual Market Share Guide: Credit Union Core Processors from Callahan & Associates offers a valuable look at who’s who in the credit union software space.

Credit Union Tableau User Group: November 2018 When Melissa Pomeroy joined America's oldest credit union, St. Mary's Bank, to lead their CORE system conversion, she and her team joined not only a major technology transformation, but an analytics journey.

By Rebecca Wessler | Nov. 26, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

By Rebecca Wessler | Nov. 8, 2018

Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Elan Financial Services | Nov. 5, 2018

Is your credit union ready to embrace the world of frictionless payments?

By Doxim Inc. | Oct. 30, 2018

Learn why and how the credit union industry is redefining what a CRM can be and what this means for your organization.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Aman Johal | Oct. 29, 2018

The second day of the Las Vegas-based conference tackled anti-fraud strategies.

By Aman Johal | Oct. 29, 2018

The first day of the Las Vegas-based conference keyed in on CECL and technological advances.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 22, 2018

The first day of Money 20/20 — the world’s largest fintech and payments event — offered much about the future of biometric authentication.

By E.C. Harrison | Oct. 22, 2018

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

By Rebecca Wessler | Oct. 22, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 15, 2018

Five can't-miss data points this week on CreditUnions.com.

By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Rebecca Wessler | Oct. 8, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Oct. 1, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Oct. 1, 2018

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.

By Erik Payne | Oct. 1, 2018

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.

By Erik Payne | Oct. 1, 2018

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

Credit Union Tableau User Group: September 2018

By Madison Harbin | Sept. 20, 2018

Credit unions can take a page from restaurant playbooks when it comes to optimizing their online presence.

By Deeba Izadpanah | Sept. 19, 2018

It’s 2018. Is a text back and pizza too much to ask?

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Erik Payne | Sept. 11, 2018

3 takeaways from the Electronic Transactions Association’s TRANSACT Tech DC/ FinTech Policy Forum.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Erik Payne | Sept. 3, 2018

BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.

By Rebecca Wessler | Sept. 3, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Samantha Cristobal | Aug. 20, 2018

See how money in the movement has shifted in the past 10 years in this interactive graphic from Callahan & Associates.

By SWBC | Aug. 6, 2018

Software tools can help a credit union’s collection staff be more productive while providing better service.

By Rebecca Wessler | Aug. 1, 2018

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | July 25, 2018

Major cities are rolling out contactless payment solutions for services like mass transit, and contactless cards might come next. Will it be a passing fad or a dominant payment form?

By Rebecca Wessler | July 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Rebecca Wessler | July 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Erik Payne | July 11, 2018

Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.

By Rebecca Wessler | July 9, 2018

Five can’t-miss data points this week on CreditUnions.com.

Partner Perspective
What’s In Your Mobile Wallet?

By Worldpay Inc. | July 9, 2018

Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.

By PSCU | July 9, 2018

A feature-rich digital experience is a great way to move the credit union to top-of-wallet.

By Marc Rapport | July 9, 2018

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Erik Payne | July 9, 2018

New technology at Pioneer FCU offers two ways members can bank on their own time.

By Rebecca Wessler | July 2, 2018

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Rebecca Wessler | July 2, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | June 25, 2018

An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.

By Marc Rapport | June 25, 2018

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By Chris Howard | June 19, 2018

Two conferences this spring bring to light five ideas that credit unions can use.

By Rebecca Wessler | June 18, 2018

Five can’t-miss data points this week on CreditUnions.com.

By TEMENOS USA Inc | June 18, 2018

Start small to build big transformation in your credit union’s digital presence.

By Erik Payne | June 11, 2018

New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.

By Alix Patterson | June 11, 2018

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.

Join Neustar to learn how to incorporate offline, digital, and unspoofable device data elements into a multi layered approach to identity.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

Partner Perspective
How To Invest In Your Members

By Gateway Services Group, LLC | May 21, 2018

Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.

By Marc Rapport | May 9, 2018

An AI demonstration, millennial matters, and whacking fraud moles captured attention on Tuesday at Card Forum 2018.

By Rebecca Wessler | May 7, 2018

Five can’t-miss data points this week on CreditUnions.com.

By SWBC | May 7, 2018

Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.

By Marc Rapport | May 7, 2018

Teamwork and a new software system helped the Chicago cooperative execute a transformational change.

By Rebecca Wessler | April 30, 2018

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | April 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | April 30, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 4: The gig economy.

By Marc Rapport | April 16, 2018

How converting to a new card processing platform turned out terrific results at a California credit union.

By Marc Rapport | April 11, 2018

The big bank-backed P2P offering is rolling out in earnest as an emerging channel that might have the chops to be champ.

By Erik Payne | April 11, 2018

Takeaways from the second day of the 2018 LendIt Fintech conference.

By Erik Payne | April 10, 2018

Three takeaways from the first day of the 2018 LendIt Fintech conference.

By Alexandra Gekas | April 4, 2018

A day-long meeting at Visa headquarters provides insight into technology challenges.

By Worldpay Inc. | April 2, 2018

Proactive steps and working with the processor can help mitigate the potential damage.

Partner Perspective
A Modern-Day Look At Payments

By PSCU | April 2, 2018

Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Rebecca Wessler | March 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | March 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.

By Marc Rapport | March 15, 2018

The CULytics conference shows paths and perils for an industry dipping its toes in the pool of big data.

By Marc Rapport | March 13, 2018

The keynote speaker at CULytics uses a personal ancedote to underscore how the future of digital banking isn't just here, it's behind him.

By Marc Rapport | March 1, 2018

The company's new Retail and Services Solution provides end-to-end lending and account opening across multiple channels through a single back-end.

By Marc Rapport | March 1, 2018

The Texas app developer’s out-of-the-box format offers a banking experience driven by the member experience.

By Erik Payne | Feb. 27, 2018

Is it time for comprehensive federal data security regulations? And what might they look like?

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Ian Melhorn | Feb. 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 2: Autonomous Vehicles In A Connected World.

By Marc Rapport | Feb. 26, 2018

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Marc Rapport | Feb. 26, 2018

How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.

By Marc Rapport | Feb. 25, 2018

New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.

By Callahan & Associates | Feb. 15, 2018

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked lending solutions providers share their awesome innovations with you.

By Rebecca Wessler | Feb. 12, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Wacom | Feb. 12, 2018

Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?

By Harland Clarke | Feb. 12, 2018

Consumers still write checks by the billions and are likely your most valuable members.

By Maya Neuman | Feb. 12, 2018

Is a digital footprint really that important? You bet your bottom dollar.

By Callahan & Associates | Feb. 9, 2018

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked mobile solutions providers share their awesome innovations with you.

By Finastra | Feb. 8, 2018

For credit unions to compete with large-scale and community banks, they must first understand the obstacles that can deter growth and the bottom line.

By Rebecca Wessler | Feb. 6, 2018

The 2018 Innovation Series presented by CreditUnions.com shows readers what cutting-edge suppliers are doing for the market.

By PSCU | Feb. 5, 2018

Efficiency on the back end and heightened satisfaction on the front end await the credit union that deploys a robust LOS.

By Rebecca Wessler | Feb. 5, 2018

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Ian Melhorn | Jan. 29, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 1: Blockchain.

By Rebecca Wessler | Jan. 22, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Harland Clarke | Jan. 22, 2018

On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.

By Marc Rapport | Jan. 22, 2018

Evansville Teachers FCU is deploying palm vein scanners at teller lines across its branch network.

By Callahan & Associates | Jan. 18, 2018

Callahan & Associates and Wendy Cleveland, SVP/COO at AltaOne FCU, discuss how the $636 million cooperative selected the best core for its growth needs and ensured a smooth conversion process.

By Rebecca Wessler | Jan. 8, 2018

Four can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 8, 2018

Technology Credit Union’s stand-alone card-control app offers members customizable security.

By Rebecca Wessler | Dec. 25, 2017

CreditUnions.com puts a wrap on 2017 with a look back at some of the most popular strategies, insights, and stories generously shared by credit unions.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Rebecca Wessler | Dec. 18, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Callahan & Associates | Dec. 15, 2017

Callahan & Associates shares key findings from its 2018 Supplier Market Share Guide: Credit Union Core Processors.

By Marc Rapport | Dec. 15, 2017

Lessons learned from 2017’s breach of the year.

By Rebecca Wessler | Dec. 12, 2017

Four can’t-miss data points this week on CreditUnions.com.

By Ian Melhorn | Dec. 12, 2017

Results from a Callahan & Associates quick-hit core conversion survey.

By | Dec. 11, 2017

Data and insight from Callahan & Associates and industry suppliers.

By Erik Payne | Dec. 11, 2017

PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.

By Alogent | Dec. 11, 2017

New technologies can sustain efficiencies as checks keep hanging on.

By Erik Payne | Dec. 7, 2017

How financial institutions are getting ready to respond to new needs.

By Erik Payne | Dec. 5, 2017

Branches are no longer a one-size-fits-all operation.

By Rebecca Wessler | Dec. 4, 2017

Four can’t-miss data points this week on CreditUnions.com.

By SWBC | Dec. 4, 2017

Put into action what you already know about your members, and do it in ways that build value one small step at a time.

By Fiserv | Dec. 4, 2017

Satisfying the need-it-now ethos can help the branch secure the member relationship.

Partner Perspective
Innovation And Success

By Symitar | Dec. 4, 2017

Core strategies for moving ahead.

By Marc Rapport | Dec. 4, 2017

Core processors share best practices for crafting a truly useful RFP.

By Marc Rapport | Dec. 4, 2017

Desert Schools limits paperwork and focuses on the future in selecting a new core processing partner.

By Marc Rapport | Dec. 4, 2017

How two credit unions found truth and happiness in their search for a new core processing partner.

By Ian Melhorn | Dec. 4, 2017

The robust data contained in Callahan’s annual Market Share Guide offers multiple ways to assess the value of core processors.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By Origence, a CU Direct Brand | Nov. 13, 2017

The right loan origination system can help ensure loan growth goals are met.

By Fannie Mae | Nov. 13, 2017

Credit unions can use their traditional member service strength as an advantage in the digital age.

By Elan Financial Services | Nov. 13, 2017

A layered, comprehensive approach is the key to delivering peace of mind.

By Callahan & Associates, Inc. | Nov. 8, 2017

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

By Erik Payne | Nov. 2, 2017

Soon, Facebook Messenger may become the hub for everything.

By Erik Payne | Oct. 25, 2017

Plus, new insights on millennials and why the checking account needs to change.

By Erik Payne | Oct. 23, 2017

AI is already affecting businesses and consumers, but what will its impacts be long-term?

By Wacom | Oct. 23, 2017

Credit unions seeking to utilize interactive displays are stymied by the technical and practical limitations of consumer-oriented products. Fortunately, a new class of purpose-built interactive displays are arriving to meet the needs or credit unions and financial institutions.

By Ian Melhorn | Oct. 23, 2017

More than half of America’s credit unions with less than a half-billion dollars in assets offer mobile banking, and their performance makes them master of the non-mobile.

By Rebecca Wessler | Oct. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.