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Technology

On Technology, find credit union insights on core processing, conversions, remote deposit capture, and more.

By Rebecca Wessler | Aug. 12, 2019

Five can't-miss data points this week on CreditUnions.com.

By SWBC | Aug. 5, 2019

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

 

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By Erik Payne | Aug. 5, 2019

Two credit unions are leveraging new-age technology to enhance marketing for an age-old product.

By Erik Payne | July 29, 2019

Applying for a mortgage can be stressful and opaque. A new platform from the nation’s largest credit union improves the experience for would-be homeowners.

By E.C. Harrison | July 29, 2019

Leaders at the Florida credit union offer expert advice on how to elicit more from tech vendors and engage members in product testing.

By Callahan & Associates, Inc. | July 24, 2019

Join Callahan & Associates and Mike Kenzie, chief information officer for Patriot Federal Credit Union, for a discussion about how the credit union's Vendor Management Committee helps business units evaluate, on-board and off-board critical vendors more effectively.

By Rebecca Wessler | July 15, 2019

Five can't-miss data points this week on CreditUnions.com

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Erik Payne | July 12, 2019

Two major conversions at one New Mexico credit union brought about a busy 2018.

By Neustar | July 11, 2019

Delivering safe and frictionless member experiences requires up-to-date identity data and an authentication approach that quickly authenticates the caller before the member hears “hello.” The result is greater call center efficiency, decreased Average Handle Time, improved security, and higher member satisfaction.

By Rebecca Wessler | July 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By PSCU | July 8, 2019

As merchant acceptance multiplies, credit unions can get ahead of the curve by offering contactless card and digital wallet options to their members.

By Neustar | July 8, 2019

Callers are identified and cleared or cornered before ever getting to a live human agent.

By Alogent | July 8, 2019

The "digital human experience" in banking. In a world where everything is connected, let's look at the ways that we can use technology to build strong engagements, pairing the latest offering with the human touch.

By SilverCloud, Inc. | July 8, 2019

The opportunity most credit unions are overlooking.

By Erik Payne | July 8, 2019

Corning Credit Union’s online and mobile banking conversion in early 2019 topped off 12 months of careful communication.

By Samantha Cristobal | July 8, 2019

Expanding electronic services is another way credit unions provide more convenience and value for their members. Which institutions lead the way in online banking usage?

By Rebecca Wessler | July 2, 2019

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Glia | June 27, 2019

When it comes to your member experience, simplicity and ease are key. Whether it's signing up for a Membership or purchasing a new product, your digital journeys should be as effortless as possible. But how do we measure simplicity and ease for our various member journeys?

By Advanced Fraud Solutions | June 24, 2019

Accurate, current data with real-time alerts is key to addressing fraud risk through today’s deposit channels.

By Kony | June 24, 2019

Kony DBX applications remove the digital wall between members and their credit unions, creating a one-to-one member experience.

By Marc Rapport | June 24, 2019

The new CECL accounting standards are expected to raise reserves and concern alike, but there could be some upsides, too.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Fiserv | June 17, 2019

The technology company's integrated lineup combines digital self-serve with a personal touch: advisory services.

By Doxim Inc. | June 12, 2019

Join Doxim as we discuss how a well planned and integrated CCM strategy can break down communication silos and ensure a customer-centric approach whenever and wherever your members engage with you.

By CU Student Choice | June 10, 2019

Partnerships with two startups add innovative college selection tool and student loan repayment benefit boost to college-bound members and credit union employees.

By Rebecca Wessler | June 3, 2019

Based on May traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Blend | May 20, 2019

The San Francisco company’s digital lending platform handles more than one-fourth of the mortgage market; now, Blend does deposits, too.

By Sam Taft | May 20, 2019

Today’s smart credit union leaders are leveraging data to benchmark and track goals, identify opportunities, and uncover weaknesses.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Samantha Cristobal | May 6, 2019

How many credit unions offer a convenient and valuable experience that doesn't require stepping foot into a physical branch?

By Rebecca Wessler | May 1, 2019

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Doxim Inc. | April 24, 2019

Has your credit union evolved its MX strategy to match these changing member expectations? Is your CU providing members with a single integrated experience? And if not, how do you get started?

By Callahan & Associates, Inc. | April 10, 2019

Join Callahan & Associates and Matthew Gaspari, executive vice president and chief operating officer at Tucson FCU, for an interactive discussion about the credit union’s carefully planned ITM rollout, how it determined where to place the machines, and key considerations for the member experience.

By Rebecca Wessler | April 8, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By PSCU | April 1, 2019

One-second transactions, growing adoption, and keeping up with the competition are why credit unions need to get ready to go contactless.

By Rebecca Wessler | April 1, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | April 1, 2019

Members at UWCU and First Tech are digging the digital disbursements available through the big banks’ P2P play.

By Marc Rapport | April 1, 2019

Processors do the back-end lift while credit unions focus on meeting a growing demand.

Feature
The Road Ahead

By Rebecca Wessler | April 1, 2019

Twelve finalists across three categories show what it means to push the leading edge in credit union technology.

By Marc Rapport | April 1, 2019

The company’s payments platform uses a collection of data sources to generate advice as well as pay bills.

By Marc Rapport | April 1, 2019

The company’s CardValet white label app allows members to set extensive card controls that boost engagement while fighting fraud.

By Marc Rapport | April 1, 2019

The lending and marketing automation platform offers qualified members loan approvals on their schedule, not the FI’s.

By Erik Payne | April 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | April 1, 2019

Four years ago, Michigan State University Federal Credit Union adopted the Agile Method for its IT project management. See why the new model helps the credit union move faster.

By Rebecca Wessler | April 1, 2019

Based on March traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Callahan & Associates | March 28, 2019

Join Callahan & Associates and Cassandra Stoddard, assistant vice president for enterprise analytics at Workers Credit Union, for an interactive discussion of how credit unions can use data to visualize a better tomorrow.

By Marc Rapport | March 25, 2019

How three very different credit unions are collaborating with their communities for better business development.

By Rebecca Wessler | March 18, 2019

Five can't-miss points this week on CreditUnions.com.

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Rebecca Wessler | March 11, 2019

Five can't-miss data points this week on CreditUnions.com.

By Advanced Fraud Solutions | March 11, 2019

Sharing returned deposit information fuels the powerful database in the fight against fraud.

By SilverCloud, Inc. | March 6, 2019

In this webinar, we outline the 6 most common mistakes to avoid when writing credit union policies and procedures and tips on how to fix them.

By Rebecca Wessler | March 1, 2019

Based on February traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Maya Neuman | March 1, 2019

Fiserv and Symitar continue to dominate, but a plethora of possibilities present choices to credit unions when it comes time to convert or commit.

By Callahan & Associates | Feb. 28, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked mobile solutions providers share their innovations with you.

By Callahan & Associates | Feb. 26, 2019

Join the CreditUnions.com team for our Innovation Series, where four hand-picked lending solutions providers share their innovations with you.

By Rebecca Wessler | Feb. 25, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Feb. 21, 2019

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.

By Marc Rapport | Feb. 20, 2019

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.

By Marc Rapport | Feb. 19, 2019

These four innovators are pushing the envelope toward new levels of technological innovation and security in credit union member experience.

By Alix Patterson | Feb. 19, 2019

Credit unions should harness the power of technology to provide real-time updates on their financial and social impact.

By Rebecca Wessler | Feb. 19, 2019

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates, Inc. | Feb. 7, 2019

Join Callahan & Associates and Pete VanGraafeiland, head of member services for Civic FCU, for an interactive discussion about how credit unions can create better digital experiences for their members.

By Erik Payne | Feb. 6, 2019

One study shows opportunity for credit union service in the year ahead.

By Rebecca Wessler | Feb. 4, 2019

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Jan. 28, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By CloudCherry | Jan. 22, 2019

Learn how one credit union is turning challenges into triumphs.

By Rebecca Wessler | Jan. 22, 2019

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport | Jan. 21, 2019

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Rebecca Wessler | Jan. 7, 2019

This past year, leaders at Callahan & Associates have noted several recurring themes that the firm has identified as opportunities for 2019.

By Erik Payne | Jan. 1, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Erik Payne | Jan. 1, 2019

Infinity FCU’s marketing and business analytics teams collaborate on product-specific initiatives as well as long-term branch expansion plans.

By Erik Payne | Jan. 1, 2019

The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.

By Marc Rapport | Dec. 31, 2018

Data mining and skill refining were top-of-mind for many credit unions in 2018. Put lessons from these innovators into practice in 2019.

By Rebecca Wessler | Dec. 31, 2018

Based on December traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 31, 2018

Five can't-miss data points this week on CreditUnions.com.

By Callahan & Associates | Dec. 12, 2018

Callahan & Associates shares key findings from its 2019 Supplier Market Share Guide: Credit Union Core Processors.

By Rebecca Wessler | Dec. 10, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 10, 2018

Industry suppliers dish on how to win the hearts and wallets of credit union members in the year ahead.

By Maya Neuman | Dec. 3, 2018

How to find the best vendor to fit your credit union’s needs.

By Rebecca Wessler | Dec. 3, 2018

Based on November traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Dec. 3, 2018

Five can't-miss data points this week on CreditUnions.com.

By Symitar | Dec. 3, 2018

Personalized service delivered on digital channels is within reach. Fintechs can be friends, not foes, in that journey.

By Marc Rapport | Dec. 3, 2018

Credit unions share how they realized process improvements and encouraged culture changes through core conversions.

By Marc Rapport | Dec. 3, 2018

Maintenance, integration issues, pricing, and even vendor disinterest can be cues that a new partner is in order.

By Marc Rapport | Dec. 3, 2018

The Prairie State credit union converted to a new core platform as part of a transformation to a new charter, a new headquarters, and a new name.

By Marc Rapport | Dec. 3, 2018

A veteran Alabama CEO shares how a credit union integrated merged members into the core processing system at their new credit union.

By Maya Neuman | Dec. 3, 2018

The annual Market Share Guide: Credit Union Core Processors from Callahan & Associates offers a valuable look at who’s who in the credit union software space.

By Rebecca Wessler | Nov. 26, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

By Rebecca Wessler | Nov. 8, 2018

Based on October traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By | Nov. 7, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Elan Financial Services | Nov. 5, 2018

Is your credit union ready to embrace the world of frictionless payments?

By Doxim Inc. | Oct. 30, 2018

Learn why and how the credit union industry is redefining what a CRM can be and what this means for your organization.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Aman Johal | Oct. 29, 2018

The second day of the Las Vegas-based conference tackled anti-fraud strategies.

By Aman Johal | Oct. 29, 2018

The first day of the Las Vegas-based conference keyed in on CECL and technological advances.

By Erik Payne | Oct. 25, 2018

Three takeaways from the third day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 23, 2018

Three takeaways from the second day of the 2018 Money 20/20 conference.

By Erik Payne | Oct. 22, 2018

The first day of Money 20/20 — the world’s largest fintech and payments event — offered much about the future of biometric authentication.

By E.C. Harrison | Oct. 22, 2018

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

By Rebecca Wessler | Oct. 22, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 15, 2018

Five can't-miss data points this week on CreditUnions.com.

By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Rebecca Wessler | Oct. 8, 2018

Five can't-miss data points this week on CreditUnions.com.

By Rebecca Wessler | Oct. 8, 2018

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | Oct. 1, 2018

Five can't-miss data points this week on CreditUnions.com.

By Marc Rapport | Oct. 1, 2018

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.

By Erik Payne | Oct. 1, 2018

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Marc Rapport | Oct. 1, 2018

Rogue Credit Union is building a network that marries today’s member loyalty with tomorrow’s trends.

By Marc Rapport | Oct. 1, 2018

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.

By Erik Payne | Oct. 1, 2018

Virginia Credit Union's voice identification deters fraud and boosts call efficiency.

By Madison Harbin | Sept. 20, 2018

Credit unions can take a page from restaurant playbooks when it comes to optimizing their online presence.

By Deeba Izadpanah | Sept. 19, 2018

It’s 2018. Is a text back and pizza too much to ask?

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By Erik Payne | Sept. 11, 2018

3 takeaways from the Electronic Transactions Association’s TRANSACT Tech DC/ FinTech Policy Forum.

By Marc Rapport | Sept. 10, 2018

Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.

By Erik Payne | Sept. 3, 2018

BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.

By Rebecca Wessler | Sept. 3, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Samantha Cristobal | Aug. 20, 2018

See how money in the movement has shifted in the past 10 years in this interactive graphic from Callahan & Associates.

By SWBC | Aug. 6, 2018

Software tools can help a credit union’s collection staff be more productive while providing better service.

By Rebecca Wessler | Aug. 1, 2018

Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | July 25, 2018

Major cities are rolling out contactless payment solutions for services like mass transit, and contactless cards might come next. Will it be a passing fad or a dominant payment form?

By Rebecca Wessler | July 23, 2018

Five can’t-miss data points this week on CreditUnions.com.

Here’s the why and how credit unions should get involved with the fast-coming changes in our payments systems.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Rebecca Wessler | July 16, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Erik Payne | July 11, 2018

Citadel FCU has opened eight branches under a new concept that the Pennsylvania cooperative hopes will help it reach deeper into the communities it serves.

By Rebecca Wessler | July 9, 2018

Five can’t-miss data points this week on CreditUnions.com.

Partner Perspective
What’s In Your Mobile Wallet?

By Worldpay Inc. | July 9, 2018

Adoption of contactless payments in U.S. is a matter of when, not if, despite sluggish uptake so far.

By PSCU | July 9, 2018

A feature-rich digital experience is a great way to move the credit union to top-of-wallet.

By Marc Rapport | July 9, 2018

When Advia Credit Union adopted a new digital banking platform, it used multiple channels to share upcoming changes and post-conversion updates.

By Erik Payne | July 9, 2018

New technology at Pioneer FCU offers two ways members can bank on their own time.

By Rebecca Wessler | July 2, 2018

Based on June traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Rebecca Wessler | July 2, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Erik Payne | June 25, 2018

An updated LOS operating system prompted TruStone Financial to re-evaluate its own loan processes.

By Marc Rapport | June 25, 2018

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By Chris Howard | June 19, 2018

Two conferences this spring bring to light five ideas that credit unions can use.

By Rebecca Wessler | June 18, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Kony | June 18, 2018

Start small to build big transformation in your credit union’s digital presence.

By Erik Payne | June 11, 2018

New ideas like a feedback wall, location-specific specials, and iPads loaded with financial literacy apps for youth highlight MSUFCU’s pop-up experiment.

By Alix Patterson | June 11, 2018

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.

By Neustar | May 29, 2018

Join Neustar to learn how to incorporate offline, digital, and unspoofable device data elements into a multi layered approach to identity.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

Partner Perspective
How To Invest In Your Members

By Gateway Services Group, LLC | May 21, 2018

Effective outsourcing of investment services is a major step toward success for the institution and the members it serves.

By Marc Rapport | May 9, 2018

An AI demonstration, millennial matters, and whacking fraud moles captured attention on Tuesday at Card Forum 2018.

By Rebecca Wessler | May 7, 2018

Five can’t-miss data points this week on CreditUnions.com.

By SWBC | May 7, 2018

Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.

By Marc Rapport | May 7, 2018

Teamwork and a new software system helped the Chicago cooperative execute a transformational change.

By Rebecca Wessler | April 30, 2018

Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Rebecca Wessler | April 30, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | April 30, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 4: The gig economy.

By Marc Rapport | April 16, 2018

How converting to a new card processing platform turned out terrific results at a California credit union.

By Marc Rapport | April 11, 2018

The big bank-backed P2P offering is rolling out in earnest as an emerging channel that might have the chops to be champ.

By Erik Payne | April 11, 2018

Takeaways from the second day of the 2018 LendIt Fintech conference.

By Erik Payne | April 10, 2018

Three takeaways from the first day of the 2018 LendIt Fintech conference.

By Alexandra Gekas | April 4, 2018

A day-long meeting at Visa headquarters provides insight into technology challenges.

By Worldpay Inc. | April 2, 2018

Proactive steps and working with the processor can help mitigate the potential damage.

Partner Perspective
A Modern-Day Look At Payments

By PSCU | April 2, 2018

Credit unions can seize the moment by empowering instant payments in the car, at home, anywhere, anytime.

By | April 1, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | March 26, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Maya Neuman | March 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 3: Workforce automation.

By Marc Rapport | March 15, 2018

The CULytics conference shows paths and perils for an industry dipping its toes in the pool of big data.

By Marc Rapport | March 13, 2018

The keynote speaker at CULytics uses a personal ancedote to underscore how the future of digital banking isn't just here, it's behind him.

By Marc Rapport | March 1, 2018

The company's new Retail and Services Solution provides end-to-end lending and account opening across multiple channels through a single back-end.

By Marc Rapport | March 1, 2018

The Texas app developer’s out-of-the-box format offers a banking experience driven by the member experience.

By Erik Payne | Feb. 27, 2018

Is it time for comprehensive federal data security regulations? And what might they look like?

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Ian Melhorn | Feb. 26, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 2: Autonomous Vehicles In A Connected World.

By Marc Rapport | Feb. 26, 2018

Eight mergers in 11 years helped this Michigan credit union develop best practices in mapping core data during a conversion.

By Marc Rapport | Feb. 26, 2018

How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.

By Marc Rapport | Feb. 25, 2018

New solutions to old problems highlight the small credit union roundtable as CUNA’s big annual conference gets underway.

By Callahan & Associates | Feb. 15, 2018

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked lending solutions providers share their awesome innovations with you.

By Rebecca Wessler | Feb. 12, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Wacom | Feb. 12, 2018

Credit unions are well positioned to implement blockchain technology in the coming years but how will this impact the technology investments credit unions are making today?

By Harland Clarke | Feb. 12, 2018

Consumers still write checks by the billions and are likely your most valuable members.

By Maya Neuman | Feb. 12, 2018

Is a digital footprint really that important? You bet your bottom dollar.

By Callahan & Associates | Feb. 9, 2018

Join the CreditUnions.com team for our inaugural Innovation Series, where four hand-picked mobile solutions providers share their awesome innovations with you.

By Finastra | Feb. 8, 2018

For credit unions to compete with large-scale and community banks, they must first understand the obstacles that can deter growth and the bottom line.

By Rebecca Wessler | Feb. 6, 2018

The 2018 Innovation Series presented by CreditUnions.com shows readers what cutting-edge suppliers are doing for the market.

By PSCU | Feb. 5, 2018

Efficiency on the back end and heightened satisfaction on the front end await the credit union that deploys a robust LOS.

By Rebecca Wessler | Feb. 5, 2018

Based on January traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

By Ian Melhorn | Jan. 29, 2018

The confluence of technology, research, capital, and optimism has given rise to a frenetic pace of innovation.These four will have far-reaching effects on credit unions everywhere. Part 1: Blockchain.

By Rebecca Wessler | Jan. 22, 2018

Five can’t-miss data points this week on CreditUnions.com.

By Harland Clarke | Jan. 22, 2018

On-the-spot gratification leads to increased activation and use and the opportunity to deepen engagement.

By Marc Rapport | Jan. 22, 2018

Evansville Teachers FCU is deploying palm vein scanners at teller lines across its branch network.

By Callahan & Associates | Jan. 18, 2018

Callahan & Associates and Wendy Cleveland, SVP/COO at AltaOne FCU, discuss how the $636 million cooperative selected the best core for its growth needs and ensured a smooth conversion process.

By Rebecca Wessler | Jan. 8, 2018

Four can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 8, 2018

Technology Credit Union’s stand-alone card-control app offers members customizable security.

By Rebecca Wessler | Dec. 25, 2017

CreditUnions.com puts a wrap on 2017 with a look back at some of the most popular strategies, insights, and stories generously shared by credit unions.

By Rebecca Wessler | Dec. 25, 2017

Credit unions share their best practices with CreditUnions.com all year. Here, Callahan’s staff writers share their selections for a handful of lesser-known pieces that are worth revisiting.

By Rebecca Wessler | Dec. 18, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Callahan & Associates | Dec. 15, 2017

Callahan & Associates shares key findings from its 2018 Supplier Market Share Guide: Credit Union Core Processors.

By Marc Rapport | Dec. 15, 2017

Lessons learned from 2017’s breach of the year.

By Rebecca Wessler | Dec. 12, 2017

Four can’t-miss data points this week on CreditUnions.com.

By Ian Melhorn | Dec. 12, 2017

Results from a Callahan & Associates quick-hit core conversion survey.

By | Dec. 11, 2017

Data and insight from Callahan & Associates and industry suppliers.

By Erik Payne | Dec. 11, 2017

PSECU’s director of digital channels talks features, testing, and member response to a new mobile banking app.

By Alogent | Dec. 11, 2017

New technologies can sustain efficiencies as checks keep hanging on.

By Erik Payne | Dec. 7, 2017

How financial institutions are getting ready to respond to new needs.

By Erik Payne | Dec. 5, 2017

Branches are no longer a one-size-fits-all operation.

By Rebecca Wessler | Dec. 4, 2017

Four can’t-miss data points this week on CreditUnions.com.

By SWBC | Dec. 4, 2017

Put into action what you already know about your members, and do it in ways that build value one small step at a time.

By Fiserv | Dec. 4, 2017

Satisfying the need-it-now ethos can help the branch secure the member relationship.

Partner Perspective
Innovation And Success

By Symitar | Dec. 4, 2017

Core strategies for moving ahead.

By Marc Rapport | Dec. 4, 2017

Core processors share best practices for crafting a truly useful RFP.

By Marc Rapport | Dec. 4, 2017

Desert Schools limits paperwork and focuses on the future in selecting a new core processing partner.

By Marc Rapport | Dec. 4, 2017

How two credit unions found truth and happiness in their search for a new core processing partner.

By Ian Melhorn | Dec. 4, 2017

The robust data contained in Callahan’s annual Market Share Guide offers multiple ways to assess the value of core processors.

By Erik Payne | Dec. 1, 2017

A strong operation in rural Minnesota helps SouthPoint Financial Credit Union meet members where they are.

By CU Direct | Nov. 13, 2017

The right loan origination system can help ensure loan growth goals are met.

By Fannie Mae | Nov. 13, 2017

Credit unions can use their traditional member service strength as an advantage in the digital age.

By Elan Financial Services | Nov. 13, 2017

A layered, comprehensive approach is the key to delivering peace of mind.

By Callahan & Associates, Inc. | Nov. 8, 2017

Callahan & Associates and Tom Wilson, senior vice president of enterprise data and analysis at OneAZ, discuss the credit union's development of it's data lake, the strategy behind it, and the return OneAZ has already realized.

By Erik Payne | Nov. 2, 2017

Soon, Facebook Messenger may become the hub for everything.

By Erik Payne | Oct. 25, 2017

Plus, new insights on millennials and why the checking account needs to change.

By Erik Payne | Oct. 23, 2017

AI is already affecting businesses and consumers, but what will its impacts be long-term?

By Wacom | Oct. 23, 2017

Credit unions seeking to utilize interactive displays are stymied by the technical and practical limitations of consumer-oriented products. Fortunately, a new class of purpose-built interactive displays are arriving to meet the needs or credit unions and financial institutions.

By Ian Melhorn | Oct. 23, 2017

More than half of America’s credit unions with less than a half-billion dollars in assets offer mobile banking, and their performance makes them master of the non-mobile.

By Rebecca Wessler | Oct. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Maya Neuman | Oct. 17, 2017

This millennial wants plastic with the right mix of rewards, security, and budgeting tools.

By Rebecca Wessler | Oct. 2, 2017

Six can't-miss data points featured this week on CreditUnions.com.

By Wacom | Sept. 25, 2017

How credit unions can transform members’ in-branch experience with multi-function hardware for document management, review, and electronic signatures.

By Marc Rapport | Sept. 25, 2017

OneAZ Credit Union’s “data lake” provides a single, comprehensive view of member relationships.

By Erik Payne | Sept. 11, 2017

Three takeaways from the first day of Finovate Fall 2017.

By SWBC | Sept. 11, 2017

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By Worldpay Inc. | Sept. 11, 2017

Experts with the new skill sets are the necessary partners to succeed in today’s competitive environment, delivering knowledge and service.

Five ways to join in with the advances industry and government stakeholders are putting in place.

By PSCU | Sept. 11, 2017

Still sticky after all these years, online bill pay is a workhorse for member engagement. Here are five ways to make it stickier.

By Alexandra Gekas | Aug. 17, 2017

In episode 790, Mike Lawson speaks with Callahan's director of marketing and engagement Alexandra Gekas about CUBrandMonitor, the all-in-one solution that helps credit unions manage their online brand reputation.

By Callahan & Associates | Aug. 15, 2017

In this webinar, Mark Michaels, SVP and chief technology officer at San Francisco Federal Credit Union, discusses how the California cooperative tests accessibility and ensures updated web pages and apps remain visible and accessible to all members.

By Marc Rapport | Aug. 14, 2017

Family Savings staff — with help from law enforcement and cooperative retailers — brought a fraud case to a quick resolution.

By Erik Payne | July 17, 2017

Citadel FCU’s new mobile-responsive website is one part of a larger initiative to build the optimal digital experience.

By Sharon Simpson | July 17, 2017

How one credit union built on a history of quirky videos to engage members via social media and capture more than 100,000 views.

By Meghan Sink | July 13, 2017

Millennials payment preferences, third-party payment apps, and how credit unions should capitalize off the two.

By Marc Rapport | July 11, 2017

A new app is helping California Credit Union build $10 million a month in remote deposit volume for business services.

By Rebecca Wessler | July 10, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | July 10, 2017

How one California credit union worked with a blind member, his attorneys, and a technology provider to improve website usability.

Learn more about the next feature being added to the banking experience.

By Marc Rapport | July 10, 2017

Losses mount as methods multiply and awareness remains the best antidote.

By Marc Rapport | July 10, 2017

A new technology infrastructure at Education First gives the small shop the tools to rival much larger competitors.

By Greg Gonsalves | July 10, 2017

The world is moving toward a completely digital environment. Understanding a credit union's digital penetration is crucial to building a strong marketing and communications strategy.

By Greg Gonsalves | July 10, 2017

How credit unions with and without the technology stack up in five important performance metrics.

Custom apps offer flexibility, control, security to credit unions and their members.

By PSCU | June 5, 2017

The ability to provide a feature-rich and frictionless experience is imperative to keeping and attracting members.

By Callahan & Associates | June 1, 2017

Callahan & Associates and TwinStar Credit Union discuss the institution's Imagination Lab, how it was implemented, and the successes the Lab has achieved.

By Erik Payne | May 31, 2017

One report believes automated cars will be road ready by 2021. From then, the world will change fast.

By Rebecca Wessler | May 30, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Ian Melhorn | May 29, 2017

Analytics and technology are supporting a new wave of automated compliance and risk decisioning. Is your credit union ready to take the leap?

By Sharon Simpson | May 22, 2017

The right competitive intelligence to drive objective branching decisions is just a click away.

By Erik Payne | May 8, 2017

Rogue, Indiana Members, and Collins Community credit unions dish lessons learned from years of collective experience.

By Erik Payne | May 8, 2017

In this episode, Callahan associate editor Erik Payne answers the question: Did mobile wallets kill the credit card?

By Rebecca Wessler | May 8, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | May 2, 2017

The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.

By Ian Melhorn | April 28, 2017

University of Michigan CU sees notable growth following completion of branch upgrades and generous community initiatives.

By Marc Rapport | April 24, 2017

Two credit unions operating in different regions and serving different memberships share tactics, strategies, and best practices for how to create a consistent member experience in the mobile channel.

By Marc Rapport | April 24, 2017

A lean, not mean, operation helps this Beantown, SEG-focused credit union top the charts in member metrics.

By Marc Rapport | April 18, 2017

TwinStar Credit Union's Imagination Lab studies processes and reduces friction for members and employees.

By Erik Payne | April 17, 2017

How three credit unions are pushing their physical locations into the future.

By Sharon Simpson | April 17, 2017

Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.

By Matt Taylor | April 10, 2017

Credit unions should consider moving from mere compliance checks to constant portfolio analysis. Here’s how to do that.

By PSCU | April 3, 2017

Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.

By Rebecca Wessler | April 3, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Liz Furman | April 3, 2017

Cybersecurity is a leadership issue but requires action from the entire enterprise.

By Chris Howard | April 3, 2017

Cybersecurity is a problem that defies easy definition, solution, provenance, and conclusion.

By Rebecca Wessler | March 27, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | March 27, 2017

Multi-factor authentication might one day skip the user name-password option.

By Liz Furman | March 27, 2017

What electronic services do credit unions offer?

By Ian Melhorn | March 27, 2017

Takeaways from a fintech keynote address at the Robert H. Smith School of Business.

By Erik Payne | March 22, 2017

What the results of a March 2017 study tell us about the four major mobile wallet players.

By Rebecca Wessler | March 20, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | March 20, 2017

How a check deposit strategy helps Cornerstone Community increase mobile penetration and RDC usage.

By Erik Payne | March 12, 2017

Plus, Mark Cuban talks disrupting in the face of regulation.

By Erik Payne | March 11, 2017

Redefining value and the future of fintech at SXSW.

By | March 2, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By SWBC | March 1, 2017

Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.

By Erik Payne | March 1, 2017

Cyber insurance is an emerging field, while the Internet of Things scares.

By Michelle Parker | Jan. 23, 2017

The latest technology trends according to TMG can help credit unions stay ahead of the pack.

By Scott Patterson | Jan. 23, 2017

How automated automobiles threaten to disrupt American society and the credit union business.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Rebecca Wessler | Jan. 17, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Jan. 16, 2017

The internet is a mix of risk and reward, and it’s a marketplace where credit unions often find themselves an unwitting offering on the shelf.

By Erik Payne | Jan. 16, 2017

All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.

By Dahna Chandler | Jan. 11, 2017

Faced with a tight budget and generous opportunity, Northern FCU looked to work smarter, not harder.

By Rebecca Wessler | Jan. 9, 2017

The staff at CreditUnions.com has devised four ways to make reading a better experience in 2017. And there’s more to come.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Sharon Simpson | Jan. 2, 2017

Five lessons in setting short- and long-term goals.

By Rebecca Wessler | Jan. 2, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Dec. 26, 2016

Nine strategies pinpointing how credit unions can better build, design, and staff their brick-and-mortar locations.

By Marc Rapport | Dec. 26, 2016

Innovative credit unions share their approaches to evaluations, training, and staffing.

By Marc Rapport | Dec. 20, 2016

Overlooked editorial gems provide insight and inspiration for the challenges and opportunities that lay ahead in 2017.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Sharon Simpson | Dec. 19, 2016

University Credit Union in Orono, ME, creates new positions and titles to streamline its lending environment.

By Michelle Parker | Dec. 12, 2016

Interactions with and baseline knowledge of technology drives the majority of loan operations.

By Callahan & Associates | Dec. 9, 2016

Data and insight from Callahan & Associates and industry suppliers.

By Rebecca Wessler | Dec. 5, 2016

Six things to know this week on CreditUnions.com.

By Marc Rapport | Dec. 5, 2016

The necessity for core processing platforms to evolve continues apace with member demands for seamless service.

By Fiserv | Dec. 5, 2016

Conversion to DNA platform at the core of the credit union’s long-term plans for growing size and member service.

Partner Perspective
The Danger Of Standing Still

By Symitar | Dec. 5, 2016

Consider the consequences of not following a path of innovation. Bottlenecks now can be roadblocks of the future.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By Ted Goldwyn | Dec. 5, 2016

Lutheran FCU's embrace of an omnichannel approach has allowed it to operate in a nearly branchless environment since its inception.

By Marc Rapport | Dec. 5, 2016

A California credit union finds focusing on mission helps culture follow technology.

By Liz Furman | Dec. 5, 2016

A top-line evaluation of the market is a great way to begin assessing a new or existing core processor relationship.

By Marc Rapport | Dec. 1, 2016

Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.

By Callahan & Associates | Dec. 1, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Rebecca Wessler | Dec. 1, 2016

The year of the monkey is in the books. Say hello to the year of the rooster.

By Callahan & Associates | Nov. 25, 2016

Purdue's GOLD program turns member service reps into universal employees.

By Ted Goldwyn | Nov. 14, 2016

In an increasingly competitive lending environment, these six practices are helping credit unions serve members better and make decisions quickly.

By Matt Taylor | Nov. 14, 2016

To keep up with share growth and diversity, Interra Credit Union rebuilt its lending department into five divisions, including agribusiness, business services, and more.

By Marc Rapport | Nov. 9, 2016

Omnichannel integration is the secret sauce for lowering digital account abandonment rates.

By PSCU | Nov. 7, 2016

Credit unions can invest in the startups and serve the end users.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By Marc Rapport | Oct. 27, 2016

Financial tech trade show had big focus on increasing access to credit, both in rating risk and making lending fast and convenient.

By Marc Rapport | Oct. 26, 2016

Automation techniques that put Big Data to work powers multiple solutions highlighted around the annual Las Vegas payments solutions fest.

By Marc Rapport | Oct. 24, 2016

A Money 20/20 session on new credit scoring techniques highlights a new focus on financial inclusion and expanding the pool of potential borrowers.

By Marc Rapport | Oct. 23, 2016

CFPB Director Richard Cordray tells Money 20/20 audience about his agency’s programs to encourage product innovation, within limits.

By Marc Rapport | Oct. 20, 2016

First of three-phase implementation goes smoothly as the venerable ACH Network ramps up payments speed.

By Callahan & Associates | Oct. 18, 2016

Real comments from online review sites to inform strategies, policies, and practices.

By Ted Goldwyn | Oct. 17, 2016

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

By Chris Howard | Oct. 11, 2016

Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?

By Rebecca Wessler | Oct. 10, 2016

Four can't-miss data points featured this week on CreditUnions.com.

Partner Perspective
Who Cares About Digital?

By Alogent | Oct. 3, 2016

Account opening action is still mostly in the branches.

By E.C. Harrison | Oct. 3, 2016

Suncoast Credit Union has plans to retrofit its teller line and drive-thru lanes at all 61 of its branches over the next three years.

By Susan Levi Wallach | Oct. 3, 2016

Why the credit union is heavily engaged in making sure it has a physical presence in its communities.

By Michelle Parker | Oct. 3, 2016

Which 10 credit unions top the list for largest branching network?

By Callahan & Associates, Inc. | Sept. 29, 2016

Callahan & Associates and Betsy Pruitt, online marketing manager at Redstone Credit Union, discuss how the cooperative's small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

By E.C. Harrison | Sept. 26, 2016

The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.

By Liz Furman | Sept. 26, 2016

Five graphs show how technology offers a competitive advantage.

By Marc Rapport | Sept. 15, 2016

After years of integration, core processing platforms remain at the heart of today’s credit union technology.

By Erik Payne | Sept. 14, 2016

The millennial-loved payments app turns to traditional advertising for the first time.

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By Rebecca Wessler | Sept. 12, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Elan Financial Services | Sept. 12, 2016

Credit unions should provide as many mobile solutions to their cardmembers as reasonably possible while watching for new innovations to emerge.

By Erik Payne | Sept. 12, 2016

Listerhill Credit Union is among the financial institutions questioning the protective benefits of EMV and asking “what’s the rush?” to shift.

By Marc Rapport | Sept. 12, 2016

The Iowa credit union used card chip deployment to realign vendor relationships across its payments processes.

By PSCU | Sept. 12, 2016

A mobile strategy should not be based solely on the specific products offered. Instead, applications should fit into the consumer experience right now.

By SWBC | Sept. 12, 2016

Automating processes by the batch saves time, effort, and money while increasing accuracy and reducing member visits to the branch.

By Erik Payne | Sept. 9, 2016

More from the financial innovation event.

By Erik Payne | Sept. 8, 2016

What’s new and next at the country’s premier financial innovation event.

By Erik Payne | Sept. 7, 2016

... plus, the average monthly transactions and deposit amounts to aim for.

By Sharon Simpson | Sept. 4, 2016

How an Iowa credit union took employee appreciation to the next level.

By E.C. Harrison | Aug. 29, 2016

The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and culture.

By Marc Rapport | Aug. 22, 2016

The upstate New York cooperative mixes mobile offerings with online and in-person social relations to drive member, share, and loan growth.

By Callahan & Associates, Inc. | Aug. 17, 2016

Chris Howard, senior vice president at Callahan & Associates, discusses why perspective and alignment matters. Key learnings will include what thinking like a strategist means and what strategists need to know to be effective within any organization.

By Stephanie Clark | Aug. 17, 2016

In episode No. 621, Callahan industry analyst Stephanie Clark talks with Mike Lawson to discuss why credit unions with less than $50 million in assets need new technology to survive in the marketplace.

By Erik Payne | Aug. 15, 2016

Listerhill Credit Union relies on regular conversation instead of yearly check-ins.

By Callahan & Associates | Aug. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Aug. 1, 2016

The Alabama credit union is developing a repertoire of live and virtual seminars.

Boosting revenue, reducing expenses, and managing risk are the keys for mobile banking app success.

By Stephanie Clark | July 25, 2016

Retailers use sight, sound, smell, taste, and touch to their advantage every day. Credit unions can do the same.

By Rebecca Wessler | July 11, 2016

This week, CreditUnions.com looks at best practices to make the most of mobile and online strategies.

By Susan Levi Wallach | July 11, 2016

A new mobile loan application platform has extended and unified the Indiana credit union’s online presence.

By Marc Rapport | July 11, 2016

How Redstone Credit Union’s small marketing staff used email analytics and automation to help sell thousands of new checking accounts.

By Erik Payne | July 11, 2016

VyStar Credit Union shares do’s and don’ts for transitioning an online banking platform.

By Rebecca Wessler | July 5, 2016

This week, CreditUnions.com takes a look at the role CUSOs play in compliance. Plus, enjoy our Graphic Of The Week on the competitive advantage technology offers credit unions.

By Sam Taft | July 4, 2016

Credit unions with strong technology offerings outperform their peers in growth, penetration, and average relationships.

By Marc Rapport | June 27, 2016

Day two at ACUC sees focus on polling, projects, the regulatory burden, and how to compete.

By Suzanne McGann | June 27, 2016

CU InfoSecurity Conference speakers tell attendees they need better artificial intelligence capabilities to thwart cyber attacks.

By Sharon Simpson | June 20, 2016

The Business Analytics Innovation Team at Member One FCU tasks six employees with digging into data to find areas of opportunity.

By Marc Rapport | June 20, 2016

When it comes to data, the Ohio credit union tasks different departments of the institution to take joint ownership.

By Susan Levi Wallach | June 20, 2016

How Oregon Community’s data warehouse is shaping marketing and saving the credit union time and money.

By Erik Payne | June 20, 2016

Informed decisions benefit all levels of the Virginia credit union’s operations.

By Charlotte Taft | June 20, 2016

Credit unions are embracing business intelligence, but their approaches to data and analytics vary as they leverage technology to deliver increased member value.

By Stephanie Clark | June 13, 2016

What metrics should human resource professionals use to measure employee and credit union performance?

By Marc Rapport | June 9, 2016

PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.

By Callahan & Associates | June 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | May 30, 2016

To retain possibly restless new hires, credit unions are investing in ideation programs, career development, and community service.

By Marc Rapport | May 23, 2016

Why a Chicago-area credit union ditches digital channels for much of its onboarding and a larger neighbor relies on remote channels to serve far-flung SEG sites.

By Marc Rapport | May 19, 2016

Examiners expected to follow new mobile rules from joint regulator council.

By Rebecca Wessler | May 16, 2016

This week, CreditUnions.com spotlights industry efforts to support innovation in the form of incubators, startups, CUSOs, and more.

By Erik Payne | May 16, 2016

A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.

By Susan Levi Wallach | May 16, 2016

Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.

By Ted Goldwyn | May 16, 2016

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.

By Callahan & Associates, Inc. | May 9, 2016

Tennessee-based Leaders Credit Union serves a mix of demographics not unusual for many Mid-South American towns. In many ways it is a typical credit union, however, it is also aggressively expanding its digital services.

By Erik Payne | May 9, 2016

What role can cooperatives play in an industry that was at one point considered a disruptor?

By E.C. Harrison | May 3, 2016

Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.

By Marc Rapport | May 2, 2016

Improving processes and building relationships with regulators are two ways credit unions can ease compliance pain.

By Sharon Simpson | May 2, 2016

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.

By Chris Howard | May 2, 2016

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | April 25, 2016

A new local service strategy allows SECU of North Carolina to measure contact center success three rings at a time.

By Marc Rapport | April 25, 2016

Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.

By Chris Howard | April 19, 2016

The collaborative model is the best — and perhaps only — way credit unions can compete in the critical realm of business intelligence and the Big Data it requires.

By Rebecca Wessler | April 11, 2016

This week, CreditUnions.com gets in the spring cleaning spirit by featuring articles and graphics on how credit unions are simplifying operations, paring down documents, and closing inactive checking accounts.

By Marc Rapport | April 11, 2016

Belvoir Federal Credit Union’s tech specialists have developed an automated escheatment system to swiftly clean up old accounts.

By Liz Furman | April 11, 2016

Spring is an excellent time to assess efficiency and clean up clutter to make way for new products and measures.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Aaron Pugh | March 28, 2016

First Tech Federal Credit Union offers tips to ensure the right messages reach the right members at the right times.

By Marc Rapport | March 28, 2016

How two credit unions' online, mobile, and app-based capabilities allow first contact and long-term relationship development without face-to-face interaction.

By Sharon Simpson | March 28, 2016

In the increasingly competitive world of consumer experience, delivering a good member experience isn’t good enough. At Orange County's Credit Union, the entire organization aligns to ease pain points.

By Erik Payne | March 28, 2016

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.

By Erik Payne | March 14, 2016

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.

By Stephanie Clark | March 14, 2016

What credit unions top the charts for employee payout? Find out in this Callahan & Associates leader table.

By Rebecca Wessler | March 14, 2016

This week on CreditUnions.com, we highlight different ways credit unions are bringing in new staff and creating new teams to meet different opportunities.

By Ted Goldwyn | March 7, 2016

The focus of Massachusetts-based DCU is squarely on streamlining the loan application process. Here are a few ways the credit union is leading the way in mortgage and consumer lending.

By SWBC | March 7, 2016

A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.

By CU Direct | March 7, 2016

Five ways to preserve and grow a base of borrowers in the face of mounting competition.

By Callahan & Associates | March 4, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Feb. 23, 2016

This week’s Governmental Affairs Conference once again demonstrated the movement's ability to mix purpose with innovation, the old and the new.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Erik Payne | Feb. 22, 2016

One-hour wait times at a branch in Puerto Rico inspired the Virginia credit union to open a second branch in a San Juan suburb.

By Marc Rapport | Feb. 22, 2016

The credit union branch network continues to grow, with different strategies across the map.

By Marc Rapport | Feb. 22, 2016

Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in the system.

By Chris Howard | Feb. 19, 2016

In this webinar, Chris Howard, vice president of research at Callahan & Associates, discusses dealing with security breaches and best practices that can save the credit union's reputation.

By Callahan & Associates | Feb. 3, 2016

In this webinar, Callahan & Associates and John Petrey, vice president and chief information officer at University Federal Credit Union, discuss the forward strides University has made in IT satisfaction, its strategy for achieving its goals, and what lies ahead for the Texas credit union.

By Erik Payne | Jan. 28, 2016

According to a Fiserv study of 240,000 credit union members.

By Marc Rapport | Jan. 18, 2016

As USAlliance works to increase traffic to its remote channels, it recognizes the branch is still the No. 1 place to deepen relationships and cross-sell.

By CU Direct | Jan. 11, 2016

Why retail and medical lending can be a smart play for credit unions.

By Sharon Simpson | Jan. 11, 2016

Advisory roles are helping two credit unions engage millennial members.

By Erik Payne | Jan. 7, 2016

This Callahan writer tracked his mobile phone usage for the past six months. Here’s what he found.

By Chris Howard | Jan. 4, 2016

Cyber risk touches every part of a credit union, so CEOs and other members of the C-suite must prepare for real-time, hands-on management of such events.

By Callahan & Associates | Jan. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Dec. 28, 2015

2015’s best lessons and strategies in attracting the all-important millennial generation.

By Marc Rapport | Dec. 21, 2015

Innovative credit unions increase security and functionality and ratchet up the marketing to make their mark in mobile banking.

By Marc Rapport | Dec. 17, 2015

Credit unions, processors say it’s too early to agree with gloomy take on digital wallet’s performance.

By Erik Payne | Dec. 16, 2015

A new report predicts wearable mobile banking sessions to hit 100 million by 2020. Are wearable devices designed for that level of adoption?

By Callahan & Associates | Dec. 14, 2015

In this Callahan webinar, Eric Givens, senior director of digital banking for Arizona Federal, discusses the credit union’s digital banking department, how to streamline the mobile experience, technical education for membership, and — of course — eyeprint ID.

By Rebecca Wessler | Dec. 7, 2015

Whether in-house or outsourced, finding the right way to implement a core system plays a significant role in a credit union's internal operations. This week, CreditUnions.com profiles several institutions that are making the most out of their core.

By Fiserv | Dec. 7, 2015

As newer solutions hit the market, credit unions are reassessing their definition of the core. The focus is now on integration and leveraging smart data to grow member relationships.

By Symitar | Dec. 7, 2015

Stability, connectivity, functionality, and flexibility are all key to identifying the right long-term solution.

By Marc Rapport | Dec. 7, 2015

People’s Trust FCU recaptured staff time and added operational reliability with its move from an in-house core to an external data center.

By Marc Rapport | Dec. 7, 2015

Increased flexibility and leaner operations are just two reasons Birmingham’s Mutual Savings left its service bureau, but the move is not for everyone.

By Marc Rapport | Dec. 7, 2015

Outside consultants and internal cooperation can help review and recommend ways to get the most from the heart of the technology infrastructure.

By Marc Rapport | Dec. 7, 2015

Royal Credit Union’s Rudy Pereira shares his views on merging people and processes to elicit the maximum benefit from a credit union’s core processing system.

By Stephanie Clark | Dec. 7, 2015

We weren't afraid to ask. Results from the Callahan & Associates 2016 Supplier Market Share Guide: Credit Union Core Processors underscore an evolving space, with new offerings and providers popping up.

By Sharon Simpson | Nov. 30, 2015

A bigger team and new channels are just two of the advancements that help the California credit union better address member feedback.

By Marc Rapport | Nov. 30, 2015

Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.

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