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Expanding electronic services is another way credit unions provide more convenience and value for their members. Which institutions lead the way in online banking usage?
How many credit unions offer a convenient and valuable experience that doesn't require stepping foot into a physical branch?
In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.
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David Milligan talks about the evolution of the credit union's mobile and online banking platforms.
Smartphones have become a driving force for innovation and credit union relevance.
Cooperatives can save thousands by implementing an electronic document platform.
For more than 80 years Utilities Employees Credit Union has been successfully serving members without branches. Learn how Utilities Employees FCU effectively delivers services its membership values through online and call center channels.
Credit unions can improve your virtual communication strategy in these four key areas.
There are no easy solutions to drive adoption, but a combination of information and influence helps paper lovers make the switch.
A cooperative approach to everyday business puts members in the driver's seat.
Credit union business members require electronic bill payment options that work for them.
Guthrie builds its brand on quality products and personal service.
A mid-size credit union uses the cooperative spirit and financial savvy to succeed.
A revolutionary way to build member loyalty and satisfaction.
Go beyond standard tactics with a strategic perspective.
Creative ideas to improve member participation — and their financial well-being — from the Filene Chair's Breakfast.
Convert paper statement diehards to eStatements without breaking budget.
The industry's high-tech solutions at a glance.
The demise of free checking at banks offers another opportunity for credit unions to promote their consumer-friendly checking options.
If your credit union is not ready to make the leap into a full-feathered PFM offering, there are still steps you can take to make online banking and bill pay features more user-friendly.
With a Regulation E Overdraft Rules deadline just around the corner, credit unions are facing another compliance challenge for their overdraft services.
Credit unions are growing members, loans, and a reputation for helping members online.
Nutmeg State leverages e-statement platform to go green and save green.
In a mortgage market that is unpredictable at best, lenders can tap technology to lower processing costs and provide better pricing and service to borrowers.
Budget season is upon us, ROA numbers are tighter than ever and credit unions continue to look for ways to save $$$. A new digital communication tool is overcoming member inertia, growing business and has saved four credit unions over $22,000 per year in less than a week. Read how...
International Airline Employees Federal Credit Union has never operated a teller line, yet grew its loan portfolio 24% and share balances 18% over the past 12 months. With help, this $29M institution has transformed itself into a virtual credit union.
If your decisions are based on member-centric design, ease of use, efficiency and cost-justification, they will yield the correct results: keeping more money where it belongs – in your member's account.
Proponent FCU's mobile strategy includes different text options to meet the needs of two important segments -- Gen Y and Internet banking users interested in receiving mobile alerts.
Estatements and email marketing are becoming critical marketing and information channels, as credit unions strive to gain efficiencies without decreasing member service.
Business continuity planning and electronic channel enhancements are key technology initiatives for 2009, according to Callahan's 2009 Credit Union Technology Guide.
State Employees’ Credit Union (SECU) Raleigh, NC ($15.9 billion) introduced a Million Dollar Sweepstakes in 2007 to encourage member checking account holders to convert from paper statements to e-statements.
Online members are accessing the credit union services through multiple touchpoints, with heavy use of online banking (multiple times per week) and monthly use of the credit union branch. In terms of their preferences, however, members are divided between those who prefer to avoid the branch and those who select channels based on convenience.
How can you increase bill pay usage at your credit union? This article details 10 action items to help members and credit unions with this technology.
Current trends offer insight and ideas for targeted messages to promote credit union bill pay.
According to the Federal Reserve's 2007 Payments Study, many previous trends are shifting.
You’ve planned carefully, done the research. You’ve crafted creative copy guaranteed to make an impact. Even scrubbed your email list to ensure its accuracy. Hit the send button and then it happens…
Today, your technology dollar can purchase just about any feature you, and your members, could want, but it takes dedication to innovation.
How are credit unions budgeting and spending for technology in 2008 compared to last year?
SECU Gives Back to Members and Saves Money through Its Million Dollar Sweepstakes
Over the past six months, the price of a barrel of crude oil has increased by about 50%, reaching $140 last week. Hypermiling is one extreme way to spend less on gas.
ROA dropping like a lead balloon ... margins shrinking like a violet ... postage rates climbing up and up (again!). Hundreds of credit unions have changed one Standard Operating Procedure and are saving thousands. And that SOP change is that ...
While the cost-savings benefits of e-statement usage are particularly relevant in today’s economy, e-statements are rapidly gaining acceptance as an important communication channel for credit unions.
Not simply a tool to cut costs, eStatements offer multiple features to market and cross-sell many different opportunities directly to members.
Email is a dying breed….or is it? By targeting in-market consumers you can assure yourself of not damaging your brand image
Even with a diverse membership, and varying interests and needs, personalized attention to members’ unique needs is still a hallmark of the credit union difference.
Readers tell us that the small difference between “out” and “in” has become a hot topic over the past month.
This difference will save two more credit unions thousands per year by changing one simple word.
The difference between “opt in” and “opt out” is more than a word. For one CU, this difference will decrease operating expenses by more than $125,000.
Meeting the needs of members online must be an ongoing effort. New research provides insight for credit unions as they strive to meet these needs in 2006.
Unfortunately, your credit union can’t control the cost of postage. But you can control the number of mailings sent to members – and the number of members who receive their statements electronically.
Want to grow your members' adoption of electronic statements? A simple change to a single policy can make it happen: Just set e-statements as the default delivery option for your active online banking members.
Recent events provide an even greater incentive for credit unions to focus on electronic delivery methods.
Instead of relying on members to request a change, some credit unions are proactively converting online member segments to e-statements and realizing significant cost savings.
E-mail has become as common to consumers as a telephone. Despite inherent challenges the public has become obsessed with reading their e-mail.
A new online member survey shows the need for better communication regarding identity theft protections and how this information can be used to increase e-statement adoption.
For years the tendency has been to try to push members in the technology channel where we want them. As adoption rates start to plateau and we try to think of ways to get more members using online technology, why not lead them?
Promoting eServices to members requires knowing “what to promote, and to whom.” When fashioning marketing campaigns, credit union marketers regularly ask themselves how best to get “the right offer, to the right person, at the right time.”
Although e-statements have been around for a few years, their popularity
has dramatically increased this year. When Callahan & Associates
began tracking the e-statement market in 2002, there were 141 credit
unions with assets greater than $25 million dollars that reported
using this new technology. That number has more than quadrupled
so far in 2003, according to the just released 2003
Credit Union Technology Survey. For that reason, e-statements
are experiencing the same level of adoption growth as seen in the
early days of Internet banking, which took about the same, short
time to reach the 500 credit union mark.
A recent study of online credit union members provides insight
into member reactions towards e-statements. The study, conducted
by credit unions in Callahan's Survey Consortium which do not currently
offer e-statements, provides guidance into tactics that could lead
to successful adoption rates.
In a recent online survey conducted by Callahan's Credit Union Survey Consortium, credit union members who use e-statements report fairly high satisfaction with their credit union e-statement. The majority (84%) of members who use e-statements are satisfied with their credit union's e-statements, with 57% saying they are very satisfied. Only 2% reported being dissatisfied.
Almost 70% of the 8,000+ credit union members who responded to a new online survey by Callahan & Associates say they are likely to sign up for E-statements when they become available at their credit union. Learn more about the findings and how your credit union can realize the full potential of your E-statements program.