Technology

Security

By Marc Rapport | April 29, 2019

The next big thing in wave-and-pay is here, and credit union adoption is surging as major issuers deploy the NFC plastic.

By Marc Rapport | Jan. 21, 2019

People in the know share what they know as the new year unfolds.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

 

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By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Neustar | May 29, 2018

Join Neustar to learn how to incorporate offline, digital, and unspoofable device data elements into a multi layered approach to identity.

By Marc Rapport | May 9, 2018

An AI demonstration, millennial matters, and whacking fraud moles captured attention on Tuesday at Card Forum 2018.

By Worldpay Inc. | April 2, 2018

Proactive steps and working with the processor can help mitigate the potential damage.

By Marc Rapport | Feb. 26, 2018

Federation credit unions told to tell the story, while blockchain pioneers paint a picture of potential.

By Marc Rapport | Jan. 22, 2018

Evansville Teachers FCU is deploying palm vein scanners at teller lines across its branch network.

By Rebecca Wessler | Jan. 8, 2018

Four can’t-miss data points this week on CreditUnions.com.

By Erik Payne | Jan. 8, 2018

Technology Credit Union’s stand-alone card-control app offers members customizable security.

By Rebecca Wessler | Dec. 18, 2017

Five can’t-miss data points this week on CreditUnions.com.

By Marc Rapport | Dec. 15, 2017

Lessons learned from 2017’s breach of the year.

By Elan Financial Services | Nov. 13, 2017

A layered, comprehensive approach is the key to delivering peace of mind.

By Maya Neuman | Oct. 17, 2017

This millennial wants plastic with the right mix of rewards, security, and budgeting tools.

By Marc Rapport | Aug. 14, 2017

Family Savings staff — with help from law enforcement and cooperative retailers — brought a fraud case to a quick resolution.

By Marc Rapport | July 10, 2017

Losses mount as methods multiply and awareness remains the best antidote.

By Marc Rapport | May 2, 2017

The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.

By Liz Furman | April 3, 2017

Cybersecurity is a leadership issue but requires action from the entire enterprise.

By Chris Howard | April 3, 2017

Cybersecurity is a problem that defies easy definition, solution, provenance, and conclusion.

By Erik Payne | March 1, 2017

Cyber insurance is an emerging field, while the Internet of Things scares.

By Marc Rapport | Jan. 16, 2017

The internet is a mix of risk and reward, and it’s a marketplace where credit unions often find themselves an unwitting offering on the shelf.

By Marc Rapport | Jan. 2, 2017

Five ways credit unions decided whether to deploy or defer new technologies.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By Erik Payne | Sept. 12, 2016

Listerhill Credit Union is among the financial institutions questioning the protective benefits of EMV and asking “what’s the rush?” to shift.

By Marc Rapport | Sept. 12, 2016

The Iowa credit union used card chip deployment to realign vendor relationships across its payments processes.

By Marc Rapport | Aug. 1, 2016

The Alabama credit union is developing a repertoire of live and virtual seminars.

By Suzanne McGann | June 27, 2016

CU InfoSecurity Conference speakers tell attendees they need better artificial intelligence capabilities to thwart cyber attacks.

By Marc Rapport | June 9, 2016

PSCU reports “a couple hundred thousand dollars” in saved chargebacks already as the big card brands prepare solutions to perceptions of chip card speed trap.

By Marc Rapport | May 19, 2016

Examiners expected to follow new mobile rules from joint regulator council.

By Sharon Simpson | May 2, 2016

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.

By Chris Howard | May 2, 2016

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.

By Chris Howard | Feb. 19, 2016

In this webinar, Chris Howard, vice president of research at Callahan & Associates, discusses dealing with security breaches and best practices that can save the credit union's reputation.

By Chris Howard | Jan. 4, 2016

Cyber risk touches every part of a credit union, so CEOs and other members of the C-suite must prepare for real-time, hands-on management of such events.

By Marc Rapport | Oct. 26, 2015

First Tech goes first in facial authentication pilot with MasterCard.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Rebecca Wessler | July 6, 2015

This week, CreditUnions.com explores different approaches credit unions are taking in the online and mobile realms.

By Marc Rapport | July 2, 2015

As revealing reports add up, credit union CISO relates a success story in social engineering and the fight against cyber fraud.

By Marc Rapport | June 29, 2015

An abundance of devices, each with their own respective compliance unknowns, has muddied the waters for many financial institutions. Here’s how to get clarity.

By Marc Rapport | June 4, 2015

Configurations, cooperation can help IT security managers dodge “resume-producing moments".

By Marc Rapport | June 3, 2015

CU InfoSecurity Conference speakers warn of thermostats, copiers, video cameras, and that old PC in the conference room.

By Elan Financial Services | May 11, 2015

By implementing some best practices below, your credit union can be well prepared to respond to inevitable fraud breaches in the years ahead.

Critical security controls from Center for Internet Security can help credit unions better protect member data.

By Suzanne McGann | March 31, 2015

As a way to get rich quick, fraudsters are using payment card skimming devices to target the financial services industry.

By Marc Rapport | March 30, 2015

Credit Union of America’s mobile app rollout in September 2013 made it one of the first financial institutions in the country to offer a digital safety switch.

By E.C. Harrison | March 30, 2015

There’s definitely a cool factor involved in new technology; however, the fundamental goal is protecting members’ assets, identities, and data.

By Erik Payne | March 30, 2015

Credit unions have preventive and detective measures to control fraud.

By Rebecca Wessler | March 30, 2015

This week, CreditUnions.com takes a look at technologies and strategies that reduce fraud while boosting member confidence in their financial institution.

By Marc Rapport | March 19, 2015

No fraud, no hurry for credit unions are takeaways from the latest scuttle on the Apple Pay watch.

By Marc Rapport | March 11, 2015

Regulators and legislators promise reform to skeptical audience, plus other observations from four days in DC.

By Marc Rapport | March 2, 2015

Emerging technology is addressing back-end automation and front-end security within the credit union walls.

By Marc Rapport | Jan. 22, 2015

NCUA preaches member data protection, told to practice the same, as agency prepares regulatory response to California thumb drive mishap.

By Marc Rapport | Jan. 8, 2015

College football game a sign of things to come? Some vendors jump in, others stay on sidelines as bitcoin usage grows.

By Marc Rapport | Dec. 18, 2014

IT security experts see attacks ranging from card breaches to HELOC account wire fraud in the year ahead. Some prevention tips are included.

By Chris Howard | Dec. 17, 2014

The fact an examiner jeopardized sensitive data from $13.1 million Palm Springs FCU is appalling at so many levels.

By Marc Rapport | Nov. 18, 2014

Regulatory council offers recommendations after summer assessment of 500 community financial institutions.

By Marc Rapport | Nov. 4, 2014

Apple Pay has completely changed the conversation around mobile payments, and credit unions better keep an eye on … PayPal. Oh, and Android users still outnumber iPhone devotees.

By Marc Rapport | Nov. 3, 2014

Mobile banking, the regulatory burden, terror financing and even the interchange cap were fair game on opening day at Money 20/20.

By Marc Rapport | Oct. 1, 2014

Script kiddies? APWG says Apple primary target while cyber specialists point fingers.

By PSCU | Sept. 8, 2014

Reduced fraud costs and member satisfaction are leading reasons to offer EMV cards ahead of the October 2015 liability shift deadline.

By FIS | Sept. 8, 2014

How EMV, smartphones, and tokenization are changing the customer experience.

By Callahan & Associates | May 14, 2014

Craig Hall, vice president of electronic services for Sandia Laboratory Federal Credit Union, shares his organization’s experiences as an early adopter of EMV.

By Drew Grossman | May 8, 2014

IT is a misunderstood department. That’s why it’s important to keep the communication flowing.

By Alogent | Feb. 24, 2014

Bluepoint Solutions Presents: The case for turning paper into an asset that improves service and builds relationships.

By Erik Payne | Dec. 2, 2013

Numerica Credit Union’s updated disaster recovery system consolidates processes and data and makes information more easily accessible.

By Erik Payne | Nov. 8, 2013

What can credit unions learn about fraud from a dog with a college degree?

By Cyberscout | Nov. 4, 2013

Fraud protection services provide critical support to protect confidential data and detect and resolve fraudulent activity.

By Drew Grossman | Nov. 4, 2013

America First Credit Union uses its website and newsletter to teach members about fraud and scams.

By Alogent | Nov. 4, 2013

Paper documents play a major role in data breaches and identity theft at credit unions.

By Erik Payne | Nov. 4, 2013

The DC-based credit union uses an interactive guide to help members protect themselves against I.D. theft and fraud.

By Quatrro Processing Services | Nov. 4, 2013

A growing level of fraud sophistication requires next generation fraud mitigation tools.

By Aaron Pugh | Nov. 4, 2013

Service Credit Union demonstrates the value of enhanced authentication and explains how to make biometric measures work for your institution.

By Scott Patterson | Oct. 21, 2013

Up-and-coming products will impact the relationship between credit unions and their members.

By Aaron Pugh | Sept. 20, 2013

Will Apple’s fingerprint-reading iPhone do for biometric authentication what tablets and Skype did for kiosk banking?

Partner Perspective
Understanding The DDoS Threat

By Ongoing Operations LLC | April 29, 2013

Credit unions are a vital part of the solution for mitigating evolving online attacks.

By Yun Ma | March 11, 2013

In the midst of an intensified string of cyber attacks against financial institutions, the best defense is to think like a hacker.

By Aaron Pugh | Oct. 8, 2012

From security to payments, incorporate best practices from today’s bleeding edge providers.

By Ron Daly | Sept. 17, 2012

How most providers handle online storage presents an opportunity for credit unions to offer a needed and sticky service — a place for members’ business and personal papers.

By Melissa Forsyth | July 24, 2012

Coastal Federal Credit Union’s Personal Teller Machines enhance tellers’ efficiency and productivity and increased platform staffs’ sales.

By Q2 | April 9, 2012

Credit unions need to stay on top of compliance challenges to maintain their competitive positioning.

By Aaron Pugh | Feb. 28, 2012

As electronic options for financial services continue to expand, so do security concerns. Are biometrics the answer?

By Callahan & Associates | Jan. 1, 2012

Seven key questions to consider when vetting potential vendors.

By Callahan & Associates | Jan. 1, 2012

By 2015, financial institutions' spending on cloud computing will have exceeded $27 billion. But what is cloud computing and how can credit unions begin to use it to their benefit today?

By Aaron Pugh | Dec. 6, 2011

How can financial institutions better understand and address long-term impersonation?

By Aaron Pugh | Nov. 14, 2011

Three technology trends could breathe new life into traditional plastic-based payments.

By Aaron Pugh | Oct. 1, 2011

Credit unions forfeit an aerage of $30,000 per year, per branch in undue labor costs, but next generation infrastructure can rein in expenses and streamline the member experience.

By Callahan & Associates | Oct. 1, 2011

Teller pods are an innovative answer to creating a memorable in-branch experience. Avoid these common pitfalls to optimize the benefits without increasing costs.

By | Sept. 5, 2011

Fraud is becoming more prevalent with the end users being increasingly targeted over the broader systems, says Steve Ervolino, senior vice president of information services for Dupaco Community Credit Union.

By Thomas Cullen | July 5, 2011

New ways to save, the push for cyber-security stars, and states that help businesses flourish. Also: ROBOTS IN DISGUISE.

By Callahan & Associates | July 1, 2011

Balance reward and risk to manage your credit card portfolio.

By Callahan & Associates | July 1, 2011

10 advantages financial institutions have over competitors in the developing payments space.

By Rebecca McClay | June 24, 2011

Many credit unions proved they can react quickly to threats on members' accounts after a nationwide debit card skimming scheme.

By Aaron Pugh | April 13, 2011

Can communication keep members off the hook?

By Brooke C. Stoddard | April 1, 2011

The spirit of entrepreneurship is taking the wheel in 2011.

By Callahan & Associates | April 1, 2011

What features do members look for and how can credit unions successfully deploy this technology?

By Rebecca Wessler | March 14, 2011

Automated services and processes increase employee security and member service.

By Aaron Pugh | March 3, 2011

Today’s criminals target the weakest parts of an institution’s security. Where can credit unions better protect themselves?

By Aaron Pugh | Jan. 3, 2011

Remote teller systems provide more than a decade of convenience, safety, and efficiency for one Baltimore credit union.

By Callahan & Associates | Jan. 1, 2011

Credit unions that accept debit and credit payments on loan balances capitalize on purchasing trends and maximize call center value.

By Brooke C. Stoddard | Oct. 1, 2010

Working in niches, growing organically, fostering relationships, and emphasizing safety and soundness have helped this two-branch credit union thrive in the Southern California market.

By Callahan & Associates | Oct. 1, 2010

The 2010 Technology Survey indicates most credit unions are increasing their technology budgets depsite a challenging earnings environment and uncertainty around NCUA assessments.

By Alix Patterson | July 1, 2010

Prepaid cards open membership, deliver streamlined services, and assist in budgeting.

By Aaron Pugh | July 1, 2010

Why are more credit unions choosing instant issuance cards? In an economic environment where security, long-term cost savings, and high service usage are crucial to a credit union's success, the benefits are numerous.

By Alix Patterson | July 1, 2010

Online merchants promote alternative payment options to reduce interchange expense, risk exposure, and compliance hassles. What impact do alternative payments have on your financial institution?

By Becca Clark | May 20, 2010

The United Nations Federal Credit Union heeds jet-setting members’ needs in adopting smartcard technology.

By Alogent | May 10, 2010

Teller capture solution identifies items early in the point of presentment and consults multiple databases to identify questionable transactions.

Partner Perspective
Make Sense of “the Cloud”

By Ongoing Operations LLC | May 10, 2010

A practical approach to the next generation of credit union technology solutions

By Rebecca Wessler | April 16, 2010

A glimpse at the cheer worthy, jeer worthy, and tear worthy stories for the week of April 12, 2010.

By Chris Tissue | April 1, 2010

This edition is brought to you straight from the corporate communities that use this holiday to have a little fun and show some personality. And from the letters C and U.

By Callahan & Associates | Jan. 1, 2010

Home capture can have a positive impact on growth strategy.

By Callahan & Associates | Jan. 1, 2010

How Dow Louisiana used a remote teller system to increase safety and productivity.

By Rebecca Wessler | Dec. 7, 2009

Credit unions across the country are forging call center partnerships in an effort to provide members with 24/7 care.

By Ignisis | Nov. 2, 2009

Business continuity is a top priority for credit unions, yet far too many neglect the single, essential technology component of business continuity — connectivity.

By Callahan & Associates | Oct. 1, 2009

Vermont State Employees Credit Union ($440M, Montpelier, VT) is always looking to protect their members from various forms of fraud, without inconveniencing them.

By Callahan & Associates | Oct. 1, 2009

What this protection really means to your members.

By Callahan & Associates | Oct. 1, 2009

CPI puts more at risk than just an uninsured vehicle.

By Callahan & Associates | Oct. 1, 2009

One of the major issues impacting credit unions is the increased prevalence of fraud within expanding card portfolios.

By Callahan & Associates | July 1, 2009

How much are credit unions spending on technology and is it more than last year?

By Callahan & Associates | July 1, 2009

According to a Javelin Strategy Research study conducted in 2008, 38 million offline banking consumers did not bank online due to fears that their financial institutions did not have the proper safeguards to secure their online transactions.

By Alix Patterson | July 1, 2009

The 2007 Electronic Payments Study takes a look at the emerging payments technology affecting the financial services industry and what lessons credit unions can learn from the big players.

By Callahan & Associates | July 1, 2009

A majority of credit unions surveyed in Callahan's Technology Guide anticipate adopting mobile banking in the next two years. Inudustry partnerships among the major mobile banking providers and other credit union industry suppliers are making it easier and more affordable for credit unions to implement mobile banking.

By Callahan & Associates | July 1, 2009

Educators provides mobile access to members through a downloadable application called Mobile Finance Manager.

By The Members Group | May 11, 2009

Keeping one step ahead of credit card fraudsters is a priority objective at Vermont State Employees Credit Union. Here’s how the Montpelier credit union collaborated with card processor TMG to protect its 30,000 cardholding members.

Partner Perspective
When Will Data Compromises End?

By Primax Payments | April 13, 2009

Data compromises happen every day, but credit unions can do more than change account numbers to protect themselves.

By Ryan Sherwin | Feb. 16, 2009

2008 was a year of many lasting images, many negative as the economy spiraled into a downturn. With these dire times come situations where communication is critical. There are now credit union owned solutions that can help you with your quest to communicate when times are at their worst.

By Rob Givens | Jan. 26, 2009

Plastic card fraud has grown to alarming proportions; recent statistics estimate losses in the billions of dollars. Fraudulent access to computer files, lost and stolen cards, identity theft, skimming and cloning, to name a few, are burdening the financial services industry and consumers with considerable losses.

By Denise Senecal | Jan. 12, 2009

Technology and member education can help ensure mobile transactions are secure.

By Callahan & Associates | Oct. 1, 2008

The technology survey is an effort to understand current technology spending priorities in the credit union industry.

By Callahan & Associates | Oct. 1, 2008

Contactless cards are the way of the future. What are the advantages of offering these cards and what does their future look like?

By | Sept. 15, 2008

DNA lives in the core of credit union data system and determines not only how the credit union operates today, but in the future. As times change, how will your credit union’s DNA respond and adapt to changing competitive markets?

By Imprivata | Aug. 25, 2008

Without the need to remember an extensive list of passwords, credit union employees can fully focus on effectively meeting the varied financial needs of their members.

Learn how disk-based backup can help your credit union securely and efficiently protect your core, servers and desktops against data loss.

By Callahan & Associates | July 1, 2008

How are credit unions budgeting and spending for technology in 2008 compared to last year?

By Callahan & Associates | July 1, 2008

A conversation with Rich Syme, senior vice president of automated services and product management at America First Credit Union, highlights the various considerations for credit unions when considering mobile banking technologies.

By CU*Answers | Feb. 4, 2008

Some credit unions still see the Internet as unmanageable, unreliable, and worse yet, insecure. While this may have been the case years ago, software, hardware and managed service providers are solving these problems with a variety of solutions.

By Ryan Sherwin | Dec. 17, 2007

With fraud becoming an ever-increasing issue, it's time to start acting to save your CU from problems in 2008

By Ryan Sherwin | Dec. 3, 2007

Dealing with fraud is becoming an every day issue, here are a few ways to avoid the hassle and provide your Credit Union with peace of mind

By Callahan & Associates | Oct. 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By Denise Senecal | Aug. 6, 2007

While many credit unions are breathing a sigh of relief after implementing multi-factor authentication, it’s clear that security will continue to be in the forefront of IT initiatives as credit unions update systems to counter new attacks.

By Callahan & Associates | July 1, 2007

Sixty-three percent of credit union respondents have increased their technology budgets.

By PSCU | April 9, 2007

While theft by fraudulent activity is not completely preventable, utilizing industry-leading early detection tools can minimize potential losses.

By fiVision | Jan. 29, 2007

Electronic identity verification has become a “must have” for ensuring online users are who they say they are – and can also provide your credit union other risk-mitigation advantages.

By Denise Senecal | Jan. 8, 2007

Member payment practices provide insight into important capabilities and better ways to market online bill pay service to non-users.

Managing the balancing act of increasing security and preserving convenience can be tricky. An early adopter of Multi-Factor Authentication shares its success in meeting both expectations.

By | Aug. 28, 2006

Online bill payers are twice as profitable as the average offline member. Here are four steps to increase bill pay adoption rates – and your bottom line.

By Molly Francis | July 3, 2006

With just six months left before financial institutions must comply with enhanced authentication, credit unions have their work cut out for them.

By | June 26, 2006

With continuing technological advances, consumers fear the risk of becoming a fraud victim or having their identity stolen.

By Harland Educational Services | June 12, 2006

Elder financial abuse is the fastest growing crime of the 21st century. With numbers increasing each year, new methods have been implemented in order to protect these individuals.

By Molly Francis | May 22, 2006

More and more, credit unions are finding themselves the target of sophisticated attacks.

By Molly Francis | May 1, 2006

Security and merchant breaches are compromising member accounts by the thousands. In response, some credit unions are taking a proactive approach to fighting fraud and protecting their members.

By | April 24, 2006

Parts One and Two discussed tactics for CU’s to prevent online identity fraud and improve security.  This week we’ll explore how to resolve fraud should it still occur.

By | April 17, 2006

Part One in this series focused on consumer education to prevent identity fraud. Part Two explores multi-factor authentication and other preventative tactics to keep members safe.

By Molly Francis | April 10, 2006

With credit union losses totaling $100 million dollars from credit and debit card fraud in 2005, securing member identity is definitely keeping credit union executives up at night.

By | March 20, 2006

Security is a multi-layered, ongoing process, not a product. Read more to learn the four key elements of a long term security strategy.

By Level 9 | Feb. 20, 2006

Small credit unions face unique challenges. They must comply with new FFIEC guidelines and provide a solution that is not only cost-effective but convenient for members.

By Denise Senecal | Dec. 19, 2005

Concerns about credit union website security could impact usage of the online channel and decrease future adoption levels. Member feedback provides insight into their concerns.

By | Dec. 5, 2005

Active online bill pay customers are 98 percent more profitable than the offline user. More online bill pay customers translates into increased profit for your credit union.

By Brad Myers | Oct. 31, 2005

While the natural tendency is to scale back expectations in the event of a disaster, credit unions need to over-prepare in their contingency plans.

By Brad Myers | Oct. 24, 2005

The Gulf Coast hurricanes illustrate how inter-dependent the credit union community is today. Reevaluating disaster recovery plans is more important than ever.

By Scott Brewer | Oct. 3, 2005

Cast off the fear of phishers—a new approach to online member security destroys the value of member information that they reel in.

By Scott Brewer | Sept. 12, 2005

How safe is your financial information? Security concerns are a serious deterrent to the growth of online banking. Multi-factor authentication is one solution that’s gaining popularity.

By | Aug. 22, 2005

E-mail has become as common to consumers as a telephone. Despite inherent challenges the public has become obsessed with reading their e-mail.

By TVH Federal Credit Union | Aug. 8, 2005

With the persistent waves of IT security breaches, credit unions increasingly seek more effective ways to protect their systems from attack and reach regulatory compliance.

By Dan Holton | July 11, 2005

In light of recent security breaches, many credit unions are reconsidering biometrics as a better way to authenticate both members and employees.

By | July 11, 2005

In the third and final step on the journey towards lending nirvana – where the ultimate online lending experience is achieved by both credit union and loan applicant -- the focus is on digital authentication.

By Dan Holton | June 27, 2005

To combat the rise in identity theft leading credit unions are increasingly adopting multi-factor authentication solutions including improved biometric identification techniques.

By Robbe Richman | May 16, 2005

P2P technology offers a new channel for person-to-person payments through e-mail.

By Denise Senecal | Jan. 10, 2005

While the majority of online members report taking some action to protect against identity theft, many are confused about existing threats and protection according to a recent survey from Callahan’s Survey Consortium

By Denise Senecal | Nov. 29, 2004

Online members are turning to their credit unions for identity theft protection tools. Read the results of a recent Callahan Survey Consortium study and the implications for credit unions.

By Shannon Bennett | Nov. 8, 2004

A strong Customer Identification Program (CIP) can prevent credit unions from being attacked by identity thieves. Effectively using technology to develop a CIP can deliver good member service while making identity theft a thing of the past.

By Denise Senecal | Oct. 4, 2004

A recent online study revealed a significant opportunity for credit unions to help their members better understand online security and what protective measures may already be in place.

By Scott Patterson | Feb. 2, 2004

By now there are very few of us who are not aware of last week’s rampant ‘MyDoom’ computer virus outbreak. Chances are you may have even experienced a few of these infected e-mails as they found their way into your inbox. Hopefully, no system in your credit union was infected although the odds are that at least a small handful of people reading this have a ‘crisis’ story to tell. Fear not - you weren’t alone, and these stories usually do have happy endings!

By Scott Patterson | June 6, 2003

A recent online survey of over 13,000 credit union 'e-members' across the U.S. revealed that credit unions have the opportunity to play an important role in the dissemination of information related to personal fraud and fraud prevention. Providing this information on the credit union website assists the credit union in being viewed as a trusted advisor, a primary requirement toward the ultimate goal of becoming a members' primary financial institution (PFI).