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Lenders that fail to meet the changing demands of their borrowers will be ill-equipped to compete for their business.
A two-week apprenticeship program between the contact center and digital services teams at Corning FCU uses live member interactions to teach necessary skills.
By incorporating insights like feature adoptions, user behavior, fraud data, and more, credit unions can better prepare for the future.
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After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
For credit unions looking to understand their members, drive value, and meet goals, dashboards are powerful tools — when done right.
A three-headed leadership group manages MSUFCU’s digital team.
Truliant FCU completed an end-to-end electronic mortgage closing in March 2020 and became the first credit union to transfer an eNote to the FHLB in Atlanta in 2021. Other credit unions can follow suit.
Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?
With the right technology, credit unions can quickly design and go to market with the digital presence they need to retain and add members.
The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.