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VIDEO

3Q 2020 Trendwatch

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Callahan & Associates, Inc.

Nov 10, 2020

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VIDEO

Managing Credit Cards During Uncertain Times

Join Elan to hear how we've helped our credit union partners during these uncertain times.

By Elan Financial Services

Nov 04, 2020

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VIDEO

Optimizing Member Call Center Experience In The Wake Of COVID-19

Join Neustar and fellow industry thought leaders for a discussion on how contact centers are relying on next-generation technologies to keep member experiences top-of-mind in a challenging environment.​

By Neustar

Oct 21, 2020

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VIDEO

Creating An Innovative Mindset In A Disruptive World

Join Erin Coleman, senior director, advisory services at Filene Research Institute, and Jay Johnson, chief collaboration officer at Callahan & Associates, for a webinar on how credit unions can be focused on innovation, when surrounded by disruptions.

By Callahan & Associates, Inc.

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VIDEO

How To Build A Diverse Board — A DEI Panel Discussion

Join a panel of credit union executives as they share strategies to ensure cooperative boards fully represent their diverse memberships.

By Callahan & Associates, Inc.

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VIDEO

Why Credit Unions Should Lead With Purpose

Join Callahan & Associates for an informative webinar that highlights why leading with purpose is critically important for credit unions to stay relevant in a highly competitive financial services marketplace.​

By Callahan & Associates, Inc.

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VIDEO

How COVID-19 Has Impacted The Member Experience

Join Member Loyalty Group for insights on how the pandemic has affected experience ratings at credit unions across the country.

By Callahan & Associates, Inc.

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VIDEO

How To Serve Small Business: Insights From Successful PPP Lenders

Join a panel of credit union executives as they discuss how their credit unions adapted quickly to serve members' needs, how they built new relationships with local business owners and what advice they have for other credit unions looking to support small businesses in their own communities moving forward.​

By Callahan & Associates, Inc.

Aug 27, 2020

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VIDEO

Driving Market Differentiation Through Member Engagement

Join Gallup Managing Partner, Anson Vuong, as he shares key takeaways from Gallup’s Financial Services Study and provides details on how credit unions can differentiate in today’s environment by focusing on the person behind the member.

By Gallup

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VIDEO

Empower Your MSRs To Make Every Conversation Count

Join Lori Bocklund of Strategic Contact and DJ Haskins from SilverCloud to hear what survey data of 100+ CU contact center leaders reveals about the changing contact center, and how your center can better respond to today’s member needs.

By SilverCloud LLC

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